Customer Service and Accounting

KAREN L. BREUER

904-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in real estate, hospitality, and retail management.

Adept at optimizing customer satisfaction, streamlining operations, and enhancing team productivity.

Proven ability to coordinate complex transactions, manage administrative functions, and provide top-tier client service.

CORE SKILLS & COMPETENCIES

- Customer Relations Management

- Real Estate Sales & Administration

- Operations & Process Improvement

- Team Leadership & Training

- CRM & Microsoft Office Proficiency

- Event Coordination & Logistics

- Digital Marketing & Online Sales

PROFESSIONAL EXPERIENCE

Independent Fashion Retailer LulaRoe Web-Based 2017 – 2018

- Managed e-commerce operations, customer engagement, and inventory for an independent fashion retail business.

- Implemented digital marketing strategies, increasing customer retention by 30%.

- Provided personalized styling services, resulting in a strong, repeat customer base.

Realtor Self-Employed Northeast Florida January 2015 – August 2018

- Facilitated real estate transactions, managing property sales, client negotiations, and contract execution.

- Developed strategic marketing plans that led to an increase in property visibility and sales.

- Advised clients on market trends, financing options, and home-buying processes.

Administrative Assistant Keller Williams Realty Jacksonville Beach, FL March 2013 – December 2014

- Coordinated over 100 real estate transactions from initiation to closing, ensuring smooth processes.

- Trained new agents on company systems and policies, improving onboarding efficiency.

- Managed customer inquiries, appointments, and documentation with accuracy and professionalism.

Guest Services Representative Hotel Indigo Jacksonville, FL January 2011 – April 2013

- Delivered exceptional guest service by efficiently handling check-ins, check-outs, and reservation management.

- Resolved customer issues promptly, enhancing overall guest satisfaction.

- Trained in night audit procedures and financial reporting for hotel operations.

Executive Assistant Prudential Network Realty Jacksonville, FL April 2006 – November 2008

- Managed logistics and scheduling for executive meetings, conferences, and training events.

- Oversaw the coordination of the annual Sales Convention, managing registrations, travel, and budget reconciliation.

- Developed and maintained MLS forms, ensuring accuracy and compliance.

- Created and delivered presentations for monthly and quarterly company meetings.

Administrative Assistant / Office Manager Prudential Network Realty Atlantic Beach, FL August 2002 – April 2006

- Directed new agent orientation, ensuring smooth onboarding within the first 90 days.

- Provided basic technical training for agents to maximize efficiency.

- Maintained real estate office compliance and administrative workflows.

EDUCATION & CERTIFICATIONS

- Florida Real Estate Institute Licensed Florida Real Estate Salesperson 2002

- University of Alabama Business Studies 1993-1996

- Raritan Valley Community College Business Studies 1996-1997

TECHNICAL & PROFESSIONAL SKILLS

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- CRM Software (Real Estate & Hospitality)

- Digital Marketing & Social Media Engagement

- Event & Travel Planning

ADDITIONAL INFORMATION

- Licensed Florida Real Estate Salesperson

- Strong interpersonal and customer service skills

- Adept at handling high-pressure environments and multitasking effectively

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