Live-In Caregiver Patient Care
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
JESSICA JOHN
LAGOS, 105102 LAGOS NIGERIA
234********** *****************@*****.*** WWW: Bold Profile Positive, empathetic, and highly organized professional with in-depth knowledge of patient care coordination and health services management. Well-versed in healthcare regulations and electronic health records, with strong skills in team leadership and conflict resolution. Dedicated to improving patient outcomes and enhancing efficiency of care delivery.
• Staff development
• Delegation
• Technology proficiency
• Cultural history
• Vital sign monitoring
• Care planning
• Quality improvement
• Care quality assessments
• ADL support
• Workflow coordination
• Volunteer management
• Healthcare
• Marketing and promotion
• In-home care plans
• Customer service
• Problem-solving
• Time management
• Attention to detail
• Multitasking
• Excellent communication
• Critical thinking
• Organizational skills
• Effective communication
• Certified in CPR/AED
• Team building
• Task prioritization
• Self motivation
EZEE SOLUTIONS CARE ACADEMY AND HOME CARE SERVICES Care Manager Supervisor Ikoyi Lagos Nigeria January 2024 - Current Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
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Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
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• Worked with providers to define quality metrics and outcome reporting process. Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
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• Contributed to the development of department policies, procedures, and guidelines in line with best practices for care management coordination.
Established robust communication channels between team members, fostering a collaborative work environment conducive to problem-solving and innovation.
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Successfully managed caseloads while adhering to strict timelines, ensuring all clients received appropriate attention and support.
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Handled escalated client concerns professionally and effectively resolved issues in a timely manner, preserving positive working relationships with key stakeholders.
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Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.
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Maintained up-to-date knowledge of industry best practices, incorporating new techniques into the team''s approach where relevant.
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Streamlined care coordination processes, resulting in more efficient use of resources and improved patient satisfaction.
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Proactively addressed potential barriers to effective care management, working collaboratively with staff and stakeholders to find solutions.
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• Reduced hospital readmissions through proactive monitoring of patients and timely intervention. Oversaw budget allocation for the department, optimizing resource utilization while maintaining an exemplary standard of service delivery.
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Monitored staff performance and ensured adherence to regulatory requirements, maintaining a high level of quality care provision.
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Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
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Evaluated the effectiveness of care plans and adjusted them accordingly to better meet patient needs and optimize outcomes.
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• Communicated with healthcare providers to facilitate continuity of care. Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
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• Assessed clients and developed plans to meet needs. PRECIOUS JEWEL ELDERLY CARE HOME
Caregiver Lagos Nigeria November 2023 - January 2024
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
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• Built strong relationships with clients to deliver emotional support and companionship. Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
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• Provided safe mobility support to help patients move around personal and public spaces.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Transported individuals to events and activities, medical appointments, and shopping trips. Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
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• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
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Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
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Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
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ETHAN MEDIA
Project Manager Lagos Nigeria February 2022 - November 2023 Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
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• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety. Established effective communication among team members for enhanced collaboration and successful project completion.
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Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
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Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
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Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
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Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
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Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
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• Monitored project performance to identify areas of improvement and make adjustments. Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
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• Coordinated material procurement and required services for projects within budget requirements. Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
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Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
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Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
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EDUCATION
Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
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Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
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• Proved successful working within tight deadlines and a fast-paced environment. FAMILY
Family Caregiver Lagos Nigeria May 2022 - January 2023 Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
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Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
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Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
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Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
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Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
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Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
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Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
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Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
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Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
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• Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences. Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
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• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
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• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. GED Caregiving
Nightingale Care Academy
Lagos Nigeria January 2024
LANGUAGES
CERTIFICATIONS
BACHELOR OF SCIENCE Project Management
Bells University of Technology
Ota Ogun State Nigeria November 2019
English:
Bilingual or Proficient (C2)
• CPR/AED Certification
• Home Health Aide (HHA) Certification
• First Aid Certification
• First Aid Certification - American Heart Association.
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