Customer Service Case Manager

Bridget D. Davis

Cell 443-***-****)

****@*******.***

SUMMARY OF QUALIFICATIONS:

● Over twenty years of experience in Customer Service

● Strong interpersonal and verbal communication skills

● Reputation for excellence and high-quality service to clients

● Well-organized, skilled in setting priorities, and focused on coordinating projects RELEVANT WORK EXPERIENCE:

AmeriCorps- St Agnes Hospital Chaperone Services Baltimore, MD Community Outreach Coordinator 08/2023- 5/24

● Daily Clerical Tasks ( review patients' appointments, appointment reminder calls, chaperoning and telephonic Lyft rides for patients, etc.)

● SDOH ( identify the areas of health education, analyze community needs, healthcare access, and advocacy/literacy

● Outreach ( conduct community outreach to recruit patients and volunteers, maintain a relationship with the community resources, referral sources, agencies, and institutions Baltimore City HABC Baltimore, MD

Program Specialist 03/22- 07/01/2022

● Communicated with clients, property owners, tenants, and other agencies

● Provided information about housing assistance programs

● Completed accurate and expedient contract work along with other duties Baltimore County Health Department Towson, MD

Case Manager 6/2018-3/2022

● Interviewed clients to determine eligibility for health insurance in a face-to-face setting.

● Explained program policies and procedures to clients in person and over the phone; updating active cases

● Maintained assigned caseload; referred clients to other community services as needed; maintained detailed activity logs daily.

Bridget D.Davis Page 2 Safe Management Baltimore, MD

Security Officer 09/2016-9/2021

● I greeted the Ravens fans at the gate. Help the fans find their seats

● I scanned the tickets. I did bag checks

● I patrolled the stadium to keep the fans safe etc. Symphony Placements- (Maximus) (BCOOCS) Towson, MD Case Manager 2/2017- 6/2018

● Intensively utilizes an automated computer system to coordinate child support cases, including inputting and accessing case data; analyzes case data to determine, within established guidelines

● Interviewed custodial and non-custodial parents, locate absent parents, and establish paternity of the child

● Performed skip-tracing activities using sources such as postal service, and MVA information. Financial institutions, state, and federal parent locator services Parks and People Recreation Baltimore, MD

Supervisor 6/2015-8/2015

● Supervised five employees and did their attendance, kept attendance for sixty-five students, and served breakfast and lunch to students every day

● Monitored the students’ behavior and developed a behavior plan for each student with behavior problems, parent conferences, and took students on field trips every day

● Interacted with students while they were doing math, reading, and the 100 book challenge Brides and Grooms Pikesville, MD

Sales Person/ Manager 1/2014-6/2015

● Sold women’s clothing, cashier, supervised about five other employees, and answered emails from customers using Gmail, Hotmail, and other email accounts, Facebook, Twitter, and Instagram

● Did inventory by ordering wedding dresses, prom dresses, and any other items that were needed for the store

● Gave customers Customer Service by greeting them when they entered the store/and answering any questions

Bridget D.Davis Page 3 Green Street Academy Baltimore, MD

Office Assistant 7/2010-6/2013

● Greeted parents/guests every day when entering the school building and helped about ten students 3 times a week in math and reading

● Answered phones eight hours a day, filing, copying, and holding classes once a week

● Input attendance and early dismissal information into the school database system used Microsoft Word to do documents and take notes from meetings and did 4 fundraisers a year for school

Harlem Park Elementary/Middle School Baltimore, MD Librarian 7/2001-6/2010

● Planned instructional/learning strategies and activities for 200 students and staff. I used the following programs for teaching PowerPoint, Microsoft Word, some knowledge in Excess, Publisher, Outlook, and One Note

● Organized classroom structures and managing the behavior of the students

● Coordinated 25 fundraisers, totaling $25,000 for scholastic activities Early Career Development

Mayor’s Office of Employment Development: Welfare To Work Program Baltimore, MD Facilitator 6/2000 – 6/2001

Career scope Columbia,

MD

Employment Development Specialist 4/1998 – 10/1998 Youth Fair Chance Baltimore, MD

Liaison 10/1994 – 6/1995

Office of Employment Development Baltimore, MD

Working Solutions/Work Experience,

Employment Development Specialist 11/1993-10/1994

Bridget D. Davis Page 4 COMMUNITY ACTIVITIES:

Food Pantries 2015-present

Volunteer

● Unloading delivery trucks and giving out food to 150-200 people or more twice a month

● Cleaning up after food giveaway

● packing bags with food for community

EDUCATION:

CPRS Certification - Pending

Central MD AHEC - Baltimore MD CHW Certification 5/2024

Community Health Pathways Public Health AmeriCorps Program 5/2024

Red Cross Adult/Pediatric First Aid/CPR/AED

8/2024

Narcan Training

9/2024

Strayer University -WAshington D.C. MBA in Business Administration 12/2018

Morgan State University- Baltimore, MD B.S. in Telecommunications 05/93

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