Customer Care Logistics Management

Curriculum Vitae

PERSONAL INFORMATION

Name: Verena

Middle Name: Holo

Surname: Busanda

Address: P. O. Box 12789, Dar es salaam

Mobile no: +255*********/069*******

E-mail: *************@*****.***

Date of Birth: 10th November 1986

Marital Status: Single

Nationality: Tanzanian

CAREER OBJECTIVE

To be a leading professional in customer care, business and organisation processes exemplifying highest level of professional competence, become a role model and inspiration to women and girls in their career aspirations holding to the fact that together through empowerment, we can overcome poverty and deprivation.

EDUCATION SUMMARY

2012-2013: Postgraduate Diploma in Procurement and logistics Management

Tanzania Institute of Accountancy

2007-2010: Advanced Diploma in Business Administration

College of Business Education (CBE), Dodoma Tanzania

2005-2007: Advanced Certificate of Secondary Education

Ifakara Girls High School

2001-2004: Certificate of Secondary Education

Makongo Secondary Education

1993-1999: Certificate of Primary Education

Makongo Primary Education

TRAININGS

14th to 25th, November 2011: Governance Accountability, MS TCDC, Arusha.

Course covered and equipped me with skills in concepts of Accountability, obligations, commitments and standards for accountability; power, spaces and participation as well as measuring changes in accountability processes.

24th to 28th October 2011 : Right Based Approaches, MS TCDC, Arusha.

Course covered and equipped me with skills in personal and organisation values, understanding the context and trends in poverty, inequality and injustice. Human rights principles and frameworks, HRBA programming, resourcing and fundraising and monitoring change.

28th October, 2019 : Research Ethics Training Curriculum at FHI 360.

EMPLOYMENT SUMMARY

Temporarily Employed at

Luckyway Traders International Logistic Company Limited

Position; Assistant Accountant

From August 2023 - March 2024.

Responsibilities;

To collects all the monthly receipts and Invoices.

To handle the all the accounts payable On Excell.

To prepare daily financial records On Excell.

To prepare monthly financial records On Excell .

To prepare monthly payroll.

Volunteering at SMAUJATA (SHUJAA WA MAENDELEO NA USTAWI WA JAMII TANZANIA)

From June 2022 – To Date

Position: Vice Chairperson, Kinondoni District

Responsibilities:

●To protect the society against any sexual, and physical abuse.

●Making a follow up on cases that reported to the police and make sure the justice has been achieved.

●To up come with idea on how to protect the society in a positive way.

●To educate the society on the negative and positive impacts of any abusiveness.

●To mobilise the society to join the SMAUJATA movement through sports

●To educate the society on the need to practice good deeds

Temporarily Employed at EDI-GLOBAL LIMITED

From : 28th September – 21st October 2019

From : 8TH February – 13TH February, 2020

From : 16th January – 29th January 2021.

From ; February - March 2023.

Position: Interviewer

●Conduct Interviews

●Compile Interview Data

●Maintain Participant Confidentiality

●Present Findings to Supervisors

●Support Data and Record Management

●Monitoring and evaluation

Temporarily Employed at

MINISTRY OF WORKS

Tanzania Mechanical and Electrical Services Agency

(TEMESA)

FEBRUARY 2015 – May 2016.

POSITION: TOLL COLLECTOR/CASHIER

Responsibilities:

●Collecting Toll charged for the use of ferryboats.

●To accept toll and fare tickets previously purchased.

●To balance cash and records money and tickets received at the end of the shift.

●Preparing daily reports of the total toll charged and tickets received as well.

●Performing back office logistics

MINISTRY OF INTERNAL AFFAIRS

National Identification Authority (NIDA)

January 6, 2014- February 2015

POSITION: DATA ENTRY

Responsibilities:

●Data enrolment

●Sorting Data

●Scanning forms enrolled

●Data cancellation

●Biometric

●Issuing ID’S

●Back office Logistics

4life Investment East Africa

June 2013- December 2013

Position: DATA ENTRY

Responsibilities:

●Data enrolment

●Scanning forms enrolled

●Preparing weekly and monthly report

●Stock taking

Sustainable Environment and Livelihood Limited (SELL)

JUNE 2011 – September 2012

Duties: Volunteering as a Programme Assistant/ Business Administrator

Responsibilities:

●Preparing concept notes, proposals and reports.

●Preparing and executing weekly work plan.

●Coordinating and conducting training.

●Was preparing meetings and conferences

●Was sometimes acting on behalf of managing director on his absence

●Was making travel arrangement for the staff

●Performed other back office logistics.

AUGUST, 2010: UNDP/ UNDP Election Support Project

Specific Duties... Field Officer

Achievements:

●Facilitated discussions on youth and election trends.

●Identified and documented factors which inhibit youth voter turn out during general elections

●Documented human rights issues during general elections.

JUNE-SEPTEMBER,2008:Consortium Of Global Institution (Stanford,MUCH & HERO)

Specific Duties: Research Program on Water, Sanitation, and Child Health.

Achievements:

●Successfully administered household surveys

●Coordinated collection of water samples for microbial analysis

●Trained Enumerators for the survey

●Undertook data processing using Microsoft Word and Excel

REFEREES

1. Kenneth Kinyambo

Project Coordinator,

EDI-GLOBAL Tanzania,

Box 393,

Kibeta,

Bukoba.

Kagera Region,

Tanzania

Tel:+255*********

E--mail: *****.********@*****.***

2.Faith Connie Makinda,

Operation manager,

4life Investment East Africa,

Box 46152,

Dar es Salaam.

Tel: +255*********

E-mail: *************@*****.***

3. Simon Brash,

District Chairman,

SHUJAA WA MAENDELEO NA USTAWI WA JAMII TANZANIA

(SMAUJATA),

B0X 11082,

DAR ES SALAAM.

Tel:+255*********

E-mail:************@*****.***

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