Front Desk Office
Resume:
Lisa Quinones
Willingboro, NJ *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Front Desk Travel
The Plastic Surgery Center-Shrewsbury, NJ
November 2023 to Present
• Warmly greet and assist patients, ensuring their comfort and well-being
• Addressing patients inquires and concerns with empathy and professionalism and referring inquiries to the correct department.
• Keeps patients appointments on schedule by communicating with the office of patient's arrival or any delays on the schedule.
• obtain all necessary and accurate information for the patients' visit, such as insurance information, and patient's demographics.
• communicate with various departments to ensure patient's chart is up to date prior to their appointment.
• Assist patients with explaining and filling out patient forms, and complete patient portal tasks according to practice protocol.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Scheduling follow-up appointments and services according to the provider's preferences and availability.
• Maintain a welcoming and organized front office environment/update brochures and promotions.
• Provide patients with information about our monthly promotions, packages, prices, and process payments after treatment.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Phones- Handling inbound and outbound calls, screening, and forwarding calls to the respective department.
• Input new patients in the system and schedule, and forwarding calls to the respective department.
• Provide general information about our facilities, procedures, and products.
• Contributes to team effort by accomplishing related results as needed. Medical Front Office
Eyecare Physicians & Surgeons of NJ-Medford, NJ
September 2016 to July 2023
Check-in and out patients, collect co-pays, prepare patients charts, retrieve referrals and authorizations, schedule IME's, EMR, answer telephones, schedule next visit appointments, collect co-pays, etc. Patient Service Representative
HFMI-Washington, DC
October 2014 to February 2016
Responsibilities
Applied patients for medical insurance, copied all demographic documents, followed-up with patient, collections, used Navinet, Passport, and Relay to verify insurance, etc. Skills Used
PC use, multi-line telephone, fax machine, scanning, faxing, etc. Bus Aide
BOE Mount Laurel Transportation-Mount Laurel, NJ
January 2010 to May 2012
Responsibilities
Transported special needs children to and from school. Manager
Second Hand Daycare Center-Virginia Beach, VA
June 2008 to November 2009
Responsibilities
Processed enrollments, kept attendance, health and safety records, ordered supplies, kept billing records, kept students files up to date, including medical and emergency contact information, records of any behavior incidents, made school snacks and lunches in accordance with federal school lunch programs. Registrar
Virtua-Voorhees, NJ
June 2002 to May 2008
Responsibilities
Checked in patients, verified patients insurance, scheduled appointments, made copies of insurance cards, ordered radiology test, retrieved pre-certs and authorizations, etc. Caseworker
Hispanic Social Services-Willingboro, NJ
August 1998 to October 2000
Responsibilities
Coordinated care services and help my clients identify and obtain resources, gathered information and identify problems to help clients meet their needs, handled our food bank, which was only a one-time service, translated in court cases, used my typing skills, bilingual skills, etc. Education
Technical School in Office Automation
Cittone Institute - Mount Laurel, NJ
February 1994 to March 1995
Graduated in General Studies
Pemberton Twp High School - Pemberton, NJ
September 1981 to June 1985
Skills
• MicroSoft Word, Windows, Excel, Outlook, PowerPoint, Meditech, Epic,EMR, IME, ICD and CPT coding, Passport, Relay, Navinet, Billing, Bilingual (English - Spanish), typing 50 wpm, fax machine, copy machine, scanner, customer service, collections, cash register, handling cash, check and credit card transactions, etc. (10+ years)
• Insurance Verification (10+ years)
• Medical Receptionist (10+ years)
• Medical Scheduling (10+ years)
• Translation (10+ years)
• Patient Care (10+ years)
• EMR Systems (10+ years)
• HIPAA (10+ years)
• Medical terminology (10+ years)
• Medical Office Experience (10+ years)
• Interpretation (10+ years)
• Social Work
• Office Administration (10+ years)
• Medical Records
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