Customer Service Data Entry

Professional Summary

Skills

Work History

LAKESHA HOLLENQUEST

Equality, AL 36026 334-***-**** ***********@*****.*** Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Microsoft Office Suite

Data Entry and Analysis Medical Terminology

Inbound and Outbound Calling Time Management

Verbal and Written Communication Teamwork and Collaboration HIPAA Compliance Complex Problem-Solving

Medical Billing and Coding Administrative and Office Support Sep 2022 - Current

Alexander City, AL

Patient Services Technician

Labcorp

Enhanced the patient experience with professional communication, empathy, and a genuine interest in their wellbeing.

Streamlined patient check-in procedures to reduce wait times and increase overall efficiency. Assisted medical professionals in collecting vital information for accurate diagnoses, contributing to better patient outcomes.

Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient data.

Jul 2021 - Aug 2022

Wetumpka, AL

Lab Assistant/Phlebotomist

Ivy Creek Healthcare

Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.

Supported research projects by conducting experiments and recording data accurately. Ensured accurate test results with proper use of lab equipment and adherence to protocols. Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.

Education

Certifications

Feb 2022 - May 2022

Remote

Customer Service Specialist

The Judge Group

Enhanced customer satisfaction by resolving issues promptly and professionally. Reduced response time for customer inquiries by streamlining communication processes. Managed high call volume while maintaining a courteous and professional demeanor. Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Dec 2012 - Dec 2019

Montgomery, AL

Phlebotomist

Baptist Health Care

Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Enhanced patient experience through compassionate care and communication during blood draw procedures.

Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.

Mar 2006 - Jul 2008

Montgomery, AL

Phlebotomist

Baptist South Medical Center

Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.

Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.

Hanover, AL

High School Diploma

Central High School

Jun 2024

Berkeley, WV

Certificate in Medical Billing & Coding

Martinsburg College

ASCP Certification

Certified Phlebotomy Technician PBT (ASCP)

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