IT Service Desk Technical Support Specialist
Resume:
Jay Omoighe
**** ******* ** *******, ** *****
*******@*****.***
US Citizen
Objective:
To obtain challenging IT position with Global Company which values a self-motivated computer professional with over 7+ years of experience; including Break-Fix of Laptops and Desktops, computer installation, repair, support and maintenance, Hardware and Software Support, as well as Technical Support.
Professional Summary:
Extensive support of Break fix on Desktops, laptops, Etc.., experience includes replace computer components, including troubleshooting network login issues with VPN, AD, and Gsuite
Cloud based admin services like Active Directory, G-Suite, Azure
Troubleshoots, analyzes and repairs computer problems such as desktop computers, laptops and various components, peripherals and devices with industry-wide ticketing systsems (Connectwise, Remedy, etc)
Support users evaluate requirements and coordinate tasks for installation of computer hardware and software.
Troubleshoot, diagnose, and repair dell servers, broken laptops, desktops, and printers for homes and business customers.
Provided Mac support (Trouble-shooting, installations and repair hardware/software issues)
Administers and monitors performance of LAN/WAN network using remote connection tools.
Provided Client Support for JP MORGAN CHASE, Dept of Labor and Amtrak, SEIU SKDK and many others in the greater DMV.
Positive work attitude, with exceptional work ethic.
Ready to travel for the required miles per week and has a reliable vehicle with a driving license and insurance.
Technical Skills:
Computer software and hardware repair and troubleshooting skills.
Lead Tech for project management and vendor (CDW, Insight)
Remote Desktop (LogMeIn, TeamViewer Windows RDP,Kaseya, Desktop Central) image deployment (Windows MDT), hard disk recovery/recycle (EASEUS, Rufus, Active kill) VPN and VMWare.
Proficient with PC Ticketing system (Remedy, FreshService ConnectWise) Microsoft Office, Adobe Photoshop, and multiple audio/video editing software.
Strong organizational skills and work ethic.
Ability to manage multiple tasks simultaneously.
Microsoft 365 Admin/Google Admin exp (group distribution modification/creation, license delegation, Azure user creation, User Security modification
Active Directory and Adaxes exp.
5+ years AV systems setup (Zoom, Google Meet, MS Teams, Taiden systems, Shure, Crestron, Digital Signage
Certifications:
A+ Certified (COMPTIA).
DELL hardware Certification (WWTS, GO2IT) (Active).
Professional Experience:
DesignData, Washington, DC June 2019 - Present
IT Contractor Tech Level 3
Microsoft 365 admin (Group creation, user security, user delegation, Azure, Onboarding/Offboading)
MDM and SCCM with Intune and Meraki management
Image platform PCs and installed application (MDT and Time Machine Server)
Configure PCs to domain and printers to the network.
Laptop (PC and MAC) repair and troubleshooting.
Remote Desktop Assistance (Logmein/Desktop Central and Kaseya)
User management via Active Directory, Google Workspace, MS 365 and Okta
laptop/equipment installation.
Remote Software Installation.
Desktop assembly.
Install local/network printers.
FreshService/ConnectWise/ServceNow Service Desk ticketing system.
Resetting passwords and locking/unlocking accounts.
LAN/WLAN Troubleshooting.
Onboarding/Offboarding with Active Directoy and Azure with 365 admin and G-Suite admin
Working in greater Washington DC area with SEIU among others.
Professional Experience:
StagwellTech Services, Washington, DC Dec 2018-June 2019
IT Contractor
Microsoft 365 admin (Group creation, user security, user delegation, Azure, Onboarding/Offboading)
Image platform PCs and installed application.
Configure PCs to domain and printers to the network.
Laptop (PC and MAC) repair.
Remote Desktop Assistance (Logmein/Teamviewer).
Data Recovery.
laptop/equipment installation.
Laptop Reimaging.
Remote Software Installation.
Desktop assembly.
Install local/network printers.
FreshService ticketing system.
Resetting passwords and locking/unlocking accounts.
LAN/WLAN Troubleshooting.
Working in greater Washington DC area with HarrisX, SKDKnickerbocker and Targeted Victory among others.
World Wide Tech Services, Washington, DC April 2016-Dec 2018
IT Contractor
Break-fixed, Dell computer, printers repaired, serviced, and replaced parts, boards, and equipment for desktops and laptop.
Image platform PCs and installed application.
Configure PCs to domain and printers to the network.
Laptop (PC and MAC) repair.
Remote Desktop Assistance.
Data Recovery.
laptop/equipment installation.
Laptop Reimaging.
Remote Software Installation.
Desktop assembly.
Install local/network printers.
Remedy ticketing system.
Resetting passwords and locking/unlocking accounts.
LAN/WLAN Troubleshooting.
Working in greater Washington DC area with Morgan Stanley, Dept of Labor and Amtrak among others.
Neighborhood PC Repairs, Wash DC/MD Jan 2010 - Present
Computer/Network Repair Specialist
General technician: Hardware Assembly, Software Installation, and PC maintenance.
Duties installing hardware and software systems.
Preventative maintenance for their computer Hardware and Software.
Maintaining or fixing IT equipment’s.
Troubleshooting a variety of computer issues.
Setting up computer security measures.
Laptop (PC and MAC) repair.
Remote Desktop Assistance.
Data Recovery.
laptop/equipment installation.
Laptop Reimaging.
Remote Software Installation.
Desktop assembly.
Install local/network printers.
AT&T DEPLOY, Wash DC-GSA March 2015 - April 2015
Telecommunications Government Deploy
Transition GSA gov't employees from Verizon to AT&T.
Troubleshooting smartphones.
Prepare phones with encryption and number port and Maas360.
Pre-configure android system for remote monitoring via GSA IT recommendations.
Cognosante (Kelly IT Temp), Leesburg VA October 2013 – November 2013
Tier 1 Help Desk (CCDC)
Resetting passwords and locking/unlocking accounts with escalation for CMS brokers (Affordable Care Act).
Work tickets via Remedy.
Windows 7 and Mac work environment.
Five9 systems phone system.
VMware and VPN.
Work Market DMV Nov 2012 – present
IT Contractor in greater DMV (IYOGI Inc)
Disassemble and break fix repair various Systems, including desktops, laptops and tablets and test functionality and connectivity at customer and residential locations.
Travel to homes, offices, businesses, etc., to perform direct technical support to end users.
Diagnostic, optimization, and upgrade of computers.
Troubleshooting desktop issues.
Work tickets.
Windows 7 and Mac work environment.
Computer installation and troubleshooting (Remote access, Network configuration, clone and VMWare).
Education and Training:
Art Institute of Washington, Rosslyn VA (Associates in 2004).
High Point High School (grad 1997).
Candidate Information:
Jay Omoighe
2109 Saranac St Adelphi, MD 20783
*******@*****.***
US Citizen
Genral Questions:
1.Extensive driving is a requirement. Would you have a problem driving 2 to 3 hours to deliver services to one of your customers? No.
2.Have you ever worked for Unisys? If yes, please provide the dates and reason for leaving. No.
3.Are you currently looking for other opportunities in the current job market? Yes.
4.If your car breaks down, what is your back up plan for getting to work or traveling to a customer to provide services? He has second vehicle (he is going to use his wife's car).
5.Occasionally you may be asking to work beyond the end of your planned shift (for example, to work past 5:30pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law. Yes.
6.Do you have a reliable computer, a high-speed internet connection, and a printer at home that you can use for work? Yes, he does have a reliable computer, a high-speed internet connection, and a printer at home.
7.The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweat shirts. Are you willing and able to comply with this dress code? Yes.
8. As of today, are you available to stay in this position for at least 6 months? Do you anticipate any reason you wouldn’t be able to complete 6 months of service? Yes, he will commit to a minimum of 6 months.
9. Dell computer certification is a requirement for this position. Are you currently certified? If not, are you able to become certified before work begins? Evidence of certification must be submitted before you’re on boarding process is complete (roughly 5 business days from the date of offer). Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Yes.
10.Have you ever completed Dell Certs before? If so, please provide your Dell Login. Yes, and it is still active.
11.Do you have gaps in your resume between jobs? If so, explain why. No
12.Why did your last position end? What about the position prior to that one? Contract Ended he is very interested to work as a Dell Break-Fix Technician and if the job is offered, he would like to join immediately.
UTS Technical Questions for NBD Candidates
1.User Maria calls you to complain that her system is totally dead today. It was working fine when she left the last evening. What should you check first? He would check power supply.
2.Your client’s computer refuses to connect to the network. You observe the NIC light is not ON and then use a different cable. What should you do next? NIC status should be checked.
3.Sally is having a problem with the network. She cannot log on from her computer although the computer is fine. You log on from her workstation using her username and password. Everything works fine. What is most likely the problem? she is probably entering the wrong user name or password
4.You have just configured two new SCSI drives on a system board meant for ATA drives. The drives being recognized after booting up are ATA drives. What is the problem? The BIOS should be configured.
5.You have just purchased a computer running Win 2000 with the following configuration. Every time the system is powered ON it keeps rebooting automatically. What could the problem be? ATX Main board Two Pentium 4 – 1 GHz, 200W Power Supply? Power supply is not strong enough
6.Your HDD does not respond upon powering ON your computer. What is the most likely problem? The connector between HDD and mother board might not be connected to HDD properly.
7.You boot your PC and don’t hear the usual single beep. What should you check first? Check RAM.
8.You switch on your PC and get no display. You are sure the monitor is ok. How would you troubleshoot this problem? Check the settings on the computer. Switch with another monitor and check. Check the connections on the video card and then reset the video card.
9.What is the most likely consequence of a sudden power outage? Loss of data.
10.A parity error usually indicates a problem with which of the following? Memory.
Contact this candidate