Customer Service Administrative Assistant
Resume:
Dorothy Michelle House
***** ***** ***** **, *******, Alabama 36426 * Phone: 251-***-**** * Email: *********@*****.***
OBJECTIVE
I would like to utilize my customer service, communication and managerial skills to benefit the company I work for to the best of my ability. With the useful knowledge I have attained in various fields, I am certain my skills would be an asset to your company/organization.
WORK HISTORY
Administrative Assistant, Temporary Employee of Express Employment for Gulf Coast Building Contractors
11/2023 to 01/2024
Duties Included But Not Limited To:
Handled all phone calls for four (4) different businesses.
Kept inventory of office supplies.
Typed proposals and mailed and/or emailed to appropriate recipients.
Kept up with the expiration dates for tenant leases and insurance.
Various other duties when assigned
Office Manager, Quattlebaum Bonsai Nursery
03/2015 to 04/2021
Duties Included But Not Limited To:
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Interpret and communicate work procedures and company policies to staff.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Develop or update procedures, policies, or standards.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Develop work schedules according to budgets and workloads.
Recruit, interview, and select employees.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Arrange for necessary maintenance or repair work.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Compute figures such as balances, totals, or commissions.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Coordinate activities with other supervisory personnel or with other work units or departments.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Monitor inventory levels and requisition or purchase supplies as needed.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Office Manager, Southern Coal & Land Company
07/2006 to 01/2009
Duties Included But Not Limited To:
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Interpret and communicate work procedures and company policies to staff.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Develop work schedules according to budgets and workloads.
Recruit, interview, and select employees.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Arrange for necessary maintenance or repair work.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Compute figures such as balances, totals, or commissions.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Coordinate activities with other supervisory personnel or with other work units or departments.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Monitor inventory levels and requisition or purchase supplies as needed.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Office Manager (Management)/Co-owner, MWC, Inc.
09/1995 to 07/2006
Duties Included But Not Limited To:
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Interpret and communicate work procedures and company policies to staff.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Develop or update procedures, policies, or standards.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Develop work schedules according to budgets and workloads.
Recruit, interview, and select employees.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Arrange for necessary maintenance or repair work.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Compute figures such as balances, totals, or commissions.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Coordinate activities with other supervisory personnel or with other work units or departments.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Monitor inventory levels and requisition or purchase supplies as needed.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
ECS/POS Clams Submission Specialist, Electronic Data Systems, Inc. (EDS)
09/1987 to 09/1995
Duties Included But Not Limited To:
I started as the Receptionist, was promoted to the Inquiry Department and was later promoted to the Electronic Claims Submission Department as the ECS/POS Claims Submission Specialist. The Inquiry Dept. handled all phone calls to EDS regarding eligibility of all Alabama Medicaid recipients; as well as helping Alabama Medicaid providers get their claims paid if they had any issue with denials. As the ECS/POS Claims Submission Specialist, I handled the electronic claims submission for all of the Alabama Medicaid providers. In addition, when Alabama moved from paper eligibility cards to a credit card type eligibility card I was the MACSAS/POS tester. Any time we had to update the system, it wasn't brought back online until I ran through every conceivable scenario to ensure there were no issues or problems with our system.
EDUCATION
1986, Graduate, Diploma, Coastal Training Institute, Secretary
1984, Graduate, Diploma, W.S. Neal High School
SPECIAL SKILLS
I Have Working Experience With Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Access, & Microsoft Outlook, 30+ Years Experience
Working Knowledge of Google Workspace (ie., Google Docs, Google Sheets, Google Slides, Google Forms, Google Meet, Google Chat, Google Drive, & Gmail), 15+ Years Experience
Working Experience with Microsoft Money, Quickooks, Quicken, & Peachttree Accounting, 15+ Years Experience
Can Keep Books (including Accounts Receivable, Accounts Payable, & Payroll), 30+ Years Experience
Working Knowledge of Adobe, Adobe Acrobat, Adobe Light Room, Adobe Illustrator & Adobe Photoshop, 20+ Years Experience
Leadership & Management Skills, 30+ Years Experience
Strong Communication Skills, 30+ Years Experience
Strong Customer Service Skills, 30+ Years Experience
Can Type 60 wpm, 30+ Years Experience
Can Take Dictation & Shorthand, 30+ Years Experience
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