It Support Representative
Resume:
EUGENIE
NANAMOU
CONTACT
City
***************@*****.***
SKILLS
Ms: Word; Excel;
Power point and
Outlook365
Internet
Googlemeet, Zoom
LANGUAGES
French
English
Hobbies
Gym
Traveling
PROFESSIONAL SUMMARY
An organised French Biligual IT Support representative with more than 1 years of work experience maintaining workflow and exceeding company expectations.
WORK EXPERIENCE
February 2024 to July 2024
FRENCH SALES REPRESENTATIVE – HORIZON GOLD
INC
• Interacts directly with prospective customers or clients to sell a company's products or services.
• Contacts potential customers, and builds relationships to increase sales.
• Provides information about the product or service and answers customer inquiries.
• Identifies and pursues sales opportunities, builds and maintains client relationships, and meets sales targets.
• Identify cross-selling and upselling opportunities to increase sales.
January 2023 to October
2023
FRENCH CUSTOMER SERVICE – ORANGE GUINEA
a. Handled and resolved customer inquiries regarding company products such as Sim cards and internet via phone, chat, and email providing an exceptional customer experience.
b. Resolve customer issues efficiently and professionally to ensure customer satisfaction.
c. Analyze customer issues and provide solutions according to the account procedures and guidelines
d. Maintain adequate proficiency in products and platforms supported.
e. Attend periodic team meetings, as well as training sessions to develop skills and competencies.
EDUCATION
2020 -
2023
Bachelor Degree - Science of English language and Business Administration from University of KINDIA (Guinea)
2014 to
2020
Diploma of Social sciences from High School Baptiste TRAININGS& CERTIFICATES:
Certificate of Course Completion: Google Analytics REFERENCES
1. HELENE NANAMOU
Technical Support
CGI Philippines
E-mail: **************@*****.***
Mob: +63-918*******
2. Joseph Harerimana
Service Desk Analyst
CGI Philippines
Email: ******.*****@*****.***
Mob: +63-908*******
3. Fatoumata Camara
Translator
X Fusion
Email: ******************@*****.***
Mob: +63-929*******
I certify that the information given above is true and correct to the best of my knowledge.
Eugenie Nanamou
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