Customer Service Accounts Payable

Tiffany M. Ray

Kansas City, Missouri *******.***@****.***

EXECUTIVE OFFICE MANAGEMENT & ADMINISTRATIVE OPERATIONS PROFESSIONAL

Detail-oriented and proactive administrative professional with over 15 years of experience providing high-level executive support, managing office operations, and enhancing organizational efficiency. Demonstrated expertise in coordinating complex schedules, facilitating communication between leadership and stakeholders, and streamlining administrative processes. Known for exceptional customer service skills and the ability to foster positive relationships with clients, vendors, and team members. Adept at handling sensitive information with discretion and maintaining compliance with organizational policies.

CORE QUALIFICATIONS

Extensive experience in executive support, office management, and administrative operations.

Proficient in managing calendars, scheduling meetings, and coordinating travel arrangements for executives.

Strong background in financial processes, including invoicing, accounts payable/receivable, and expense tracking.

Skilled in organizing and facilitating events, meetings, and training sessions to promote collaboration and team engagement.

Expertise in maintaining confidential records and ensuring compliance with relevant regulations and policies.

Exceptional communication and interpersonal skills, with a proven ability to manage client and vendor relationships.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and various project management and communication tools.

VALUE ADDED SKILLS

Administrative Operations Client Relationship Management Customer Service Executive Calendar & Travel Management

Meeting Coordination Travel Management & Expense Reporting Event Planning & Logistics Financial Administration

Reporting Data Management & Record Keeping Office Operations & Supply Management Marketing Communication Support

Content Creation Interdepartmental Collaboration Project Management & Documentation Compliance & Regulations

Technical Skills: Excel Access Power Point Publisher Outlook Visio Lotus Notes Java Oracle

WORK EXPERIENCE

Administrative Assistant -Admissions & Financial Aid Department Park University- Parkville, MO

Assisted the admissions process by managing student application data and documents, ensuring timely communication with prospective students and families regarding requirements and status updates.

Coordinated admissions interviews, campus tours, and information sessions, enhancing the overall experience for prospective students.

Delivered front-line support for financial aid inquiries, assisting students and families with application submissions (FAFSA, CSS Profile) and guiding them through financial aid award packages.

Maintained confidential student records in compliance with FERPA, organized on-campus recruitment events, and contributed to student engagement efforts.

Managed departmental communication, preparing reports, and collaborating with various university departments to ensure a seamless admissions and financial aid process.

Assistant Store Manager Demo Independence, MO

Collaborated closely with store management to implement daily operational plans, task delegations, and employee goals, for effective store functionality and productivity.

Managed scheduling for 10 employees, ensuring accurate timekeeping and resource allocation for loss prevention and corporate reporting.

Oversaw customer service tasks, handled merchandise transfers, inventory control, and special orders to enhance stock management and customer satisfaction.

Administered multi-line phone systems, database management, and Excel-based spreadsheets to maintain organized records and streamline daily store functions.

Opened and closed the store, handled accounts payable/receivable, cash management, deposits, and bookkeeping.

Organized merchandise for in-store displays, contributing to visual merchandising strategies and enhanced customer experience.

Administrative Assistant – Marketing Department Penn Valley Community College- Kansas City, MO

Supported the development and execution of marketing materials, including brochures, flyers, and media content, to promote college programs and events effectively.

Managed the marketing calendar, coordinating timelines for campaigns, events, and project deadlines to ensure timely execution of marketing initiatives.

Assisted in updating and maintaining content on college platforms, ensuring accurate and current information for prospective students and community members.

Coordinated logistics for on-campus and off-campus marketing events, such as college fairs and open houses, to enhance student and community engagement.

Managed communications, organized files, purchase orders, and maintained departmental databases.

EDUCATION

Bachelor of Science Degree in Business Park University, Parkville, Missouri May 2011

Associate of Art Degree in Business MCC Penn Valley Community College, Kansas City, Missouri May 2007

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