Customer Service Social Media

Janice Cohen

Cell: 440-***-**** ***** George Zeiger Dr. #508, Beachwood, Ohio 44122 ************@*****.***

Education

Stephens College

Bachelor of Science in Communications

Experience

National City Bank

Home Equity Line of Credit Specialist

Highland Hills, OH

2005-2007

Contacted existing customers and explained home equity loans to existing customers

Took application information and documented all financial information

Passed applications to credit analysts who closed the eligible loans

MBNA

Customer Service

Beachwood, OH

1995-2003

Answered customer inquires for account information

Waived fees

Screened for fraudulent activities

Solicited customers for various product sales

Groiler Co.

Tele-sales Representative

Columbia, MO

1991-1993

Cold Called potential customers from leads

Read scripts according to company policy

Closed sales over the phone

KTGR

Board Operator

Columbia, MO

1986-1987

Reviewing the weekly and daily playlist

Ensuring music and commercials are played on schedule

Responding to social media interactions

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