Customer Service Services
Resume:
Izidoria Araujo
AGE- ** years old
Orlando FL, 32824
****************@*****.***
EXPERIENCE
Aquatica,5800 Water Play Way, Orlando, FL 32821 —
-lifeguard
May 2021 - May 2023
My responsibilities
● Maintain vigilance of guests/swimmers by consistently scanning swimmer protection zones
● Enforce safety rules, riding instructions and regulations for the safety of guests/swimmers
● Render aid by rescuing distressed swimmers
● Provide first aid/CPR and emergency care for guest/swimmers who suffer injuries or sudden illness
● Provide a warm and inviting atmosphere when assisting guests
● Respond to guest inquiries and provide resort information upon request.
● Demonstrate professional behavior at all times
Aquatica,5800 Water Play Way, Orlando, FL 32821 —
-Server/Cashier/Hostess/bartender
May 2021 - May 2023
My responsibilities
(Working in sea world gives me the opportunity to work in different departments and in different parks )
● Provide excellent customer services.
● Greet customers and present menus.
● Take and serve food orders
● Make and serve drink orders such as (soda, alcoholic drinks, open beers and more)
● Arrange table settings.
● Keep tables clean and tidy at all times
SKILLS
● Multilingual
● customer service
● Leadership
experience
● Cash handling
● Hospitality
experience
● Customer Service
Management
● Team Leadership
● Training and
Development
● Operational
Management
● Logistics
Coordination
● Multitasking and
Time Management
● Data Collection and
Reporting
Certification
Basic Life Support (BLS)
certification by the American
Heart Association
Heartsaver for K-12 schools
certification by the American
Heart Association
STOP THE BLEED course by
american college of surgeons
CEHRS with a score of 390
EKG SPECIALIST score of 403
Aquatica,5800 Water Play Way, Orlando, FL 32821 —
-Assistant Supervisor for the department of Guest Arrivals and Affairs
May 2023 - Present
My responsibilities
● Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
● Ensure compliance to all state/federal regulations, park policies, and department procedures.
● Create and maintain a rotation for the teams staffed positions and plan out a break schedule,
● Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
● Respond to guest and ambassador needs.
● Report to Supervisors and Managers regarding the status of projects.
● Oversee completion of daily opening and closing procedures
● Utilize problem solving skills to ensure positive guest resolutions as needed.
● Oversee assigned operating area (parking lot, guest services,ticket booths, bag check area, turnstiles)
● Perform other miscellaneous tasks as required.
● Audit ambassadors regularly on park procedures as required, such as assisting with special events, seasonal operations, or emergency response situations.
● Maintain clear and open communication with other departments, ensuring that any operational adjustments, guest needs, or team performance issues are addressed quickly and effectively
● Assist with the development of operational reports related to staff performance, guest satisfaction, and departmental needs, identifying areas for improvement.
● Assist in maintaining department documentation, ensuring that all records are up to date and compliant with park standards (e.g., training logs, incident reports, guest feedback).
● Identify opportunities for process improvements and implement strategies to enhance the guest experience, team performance, and operational efficiency.
● Model leadership by exhibiting a strong work ethic, positive attitude, and commitment to service excellence, motivating the team to do the same.
● Ensure strict adherence to cash handling procedures, including ensuring that all transactions are processed accurately and in compliance with company policies.
Seaworld,7007 SeaWorld Dr, Orlando, FL 32821 —
-Assistant Supervisor/Supervisor for the department of Guest Arrivals and Affairs during Howl O'Scream Events Sept. 5 - Nov. 2 (2023,2024)
My responsibilities
● Ensure compliance to all state/federal regulations, park policies, and department procedures.
● Create and maintain a rotation for the teams staffed positions and plan out a break schedule,
● Maintain the highest level of cleanliness in the park, conduct quality LANGUAGES
Portugues
Spanish
English
inspections of assigned areas, and follow up on any opportunities to improve.
● Respond to guest and ambassador needs.
● Oversee completion of daily opening and closing procedures
● Utilize problem solving skills to ensure positive guest resolutions as needed.
● Oversee assigned operating area (parking lot, guest services,ticket booths, bag check area, turnstiles,Scare Zones, Haunted houses,Shows)
● Perform other miscellaneous tasks as required.
● Audit ambassadors regularly on park procedures as required, such as assisting with special events, seasonal operations, or emergency response situations.
● Maintain clear and open communication with other departments, ensuring that any operational adjustments, guest needs, or team performance issues are addressed quickly and effectively
● Assist with the development of operational reports related to staff performance, guest satisfaction, and departmental needs, identifying areas for improvement.
● Assist in maintaining department documentation, ensuring that all records are up to date and compliant with park standards (e.g., training logs, incident reports, guest feedback).
● Identify opportunities for process improvements and implement strategies to enhance the guest experience, team performance, and operational efficiency.
● Model leadership by exhibiting a strong work ethic, positive attitude, and commitment to service excellence, motivating the team to do the same.
● Ensure strict adherence to cash handling procedures, including ensuring that all transactions are processed accurately and in compliance with company policies.
Seaworld,7007 SeaWorld Dr, Orlando, FL 32821 —
-Assistant Supervisor/Supervisor for the department of Guest Arrivals and Affairs during Winter Wonderland Events Nov. 7, - Jan. 7 (2023/2024)
My responsibilities
● Ensure compliance to all state/federal regulations, park policies, and department procedures.
● Create and maintain a rotation for the teams staffed positions and plan out a break schedule,
● Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
● Respond to guest and ambassador needs.
● Oversee completion of daily opening and closing procedures
● Utilize problem solving skills to ensure positive guest resolutions as needed.
● Oversee assigned operating area (parking lot, guest services,ticket booths, bag check area, turnstiles,Shows)
● Perform other miscellaneous tasks as required.
● Audit ambassadors regularly on park procedures as required, such as assisting with special events, seasonal operations, or emergency response situations.
● Maintain clear and open communication with other departments, ensuring that any operational adjustments, guest needs, or team performance issues are addressed quickly and effectively
● Assist with the development of operational reports related to staff performance, guest satisfaction, and departmental needs, identifying areas for improvement.
● Assist in maintaining department documentation, ensuring that all records are up to date and compliant with park standards (e.g., training logs, incident reports, guest feedback).
● Identify opportunities for process improvements and implement strategies to enhance the guest experience, team performance, and operational efficiency.
● Model leadership by exhibiting a strong work ethic, positive attitude, and commitment to service excellence, motivating the team to do the same.
● Ensure strict adherence to cash handling procedures, including ensuring that all transactions are processed accurately and in compliance with company policies.
(during high school I was part of the Medical Academy program and I had the opportunity to shadow nurses and tech in different departments)
Orlando Health, 9400 Turkey Lake Rd, Orlando, FL 32819
—Clinical Allied health
October 2022 - December 2022
My Responsibilities
● Demonstrate professional behavior at all times
● Follow HIPAA rules
● Follow Orlando health guidelines
● Handling inpatient, outpatient, and emergency consultations.
● must remain at the aide level and not go beyond the scope of practice of unlicensed assistive personnel.
● Clinical experience is defined as activities performed in the clinical setting under the supervision of a health professional duly certified/licensed in the selected occupational fields.
● Communicate clearly, effectively and with reason
● Model integrity, ethical leadership and effective management.
● Have experiences on different departments of the hospital like ER,PCU,ICU,CATH LAB, RADIOLOGY, MRI, AND MORE
EDUCATION
Cypress Creek High School, 1101 Bear Crossing Dr, Orlando, FL 32824 — High school diploma
August 2019 - may 2023
GPA -3.5
Average grade- A (Honors/AP) Classes
Valencia college, 1800 Denn John Ln, Kissimmee, FL 34744
-Associates Degree and doing my prerequisites for nursing school
August 2023- January 2026
GPA 3.77
ACCOMPLISHMENTS
● Participating and completing health leaders summer academy hosted by UCF COLLEGE OF MEDICINE
● Nominated by the Congress of Future Medical Leaders and won a award of excellence for outstanding academic achievement
,leadership potential and determination to serve humanity in the field of medicine (2019, 2021)
● Selected by the National Youth Leadership Forum of medicine to attend an Envision leadership and career program
● Selected by the Washington Youth Summit on the Environment
(WYSE) as a National Youth Delegate representing Florida
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