Customer Service Social Media

Elleigh Large

www.linkedin.com/in/elleighlarge

*******@********.***, 276-***-****

EDUCATION

Appalachian State University, Boone, NC December 2023

Bachelor of Science in Business Administration

Major: Management

GPA:3.4

WORK EXPERIENCE

South Data, Client Care Representative Temporary: October 2024-January 2025

●Assist customers with order placement, product inquiries, and service issues via phone, email, and live chat.

●Resolve escalated customer complaints, identifying root causes and implementing long-term solutions.

●Educate clients on product specifications, mailing regulations, and design best practices to meet their needs.

●Conducted orientations for new clients, walking them through the ordering process and going through the website and each tab.

●Investigate and resolve customer issues, including delivery delays, misprints, and order discrepancies, ensuring a swift and satisfactory resolution.

●Managed high volumes of customer inquiries, ensuring prompt and professional responses across multiple communication channels.

Insurance Center of Patrick, Customer Service Representative July 2024-October 2024

●Assisting customers with policy changes, updates, and renewals, ensuring their insurance needs are met and records are kept current.

●Handling billing inquiries, processing payments, and discussing payment plans or financial arrangements with customers.

●Answering inbound calls and responding to customer inquiries regarding insurance policies, coverage details, and insurance claims.

●Maintain accurate customer records.

●Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.

Pretty Little Things and Dear Caroline, Store Associate September 2023-July2024

●Maintained friendly and professional customer interactions, while providing the highest level of customer service.

●Created eye-catching displays and regulated well organized merchandise to promote key brands.

●Attended Atlanta Fashion Market to purchase merchandise for the upcoming season while also creating and maintaining relationships with popular brands.

●Developed new marketing strategies and materials to attract customers to new products.

●Managed multiple social media accounts to ensure content was posted and likes and interactions were improving daily.

Wemco Contracting Inc., Intern May 2023-August 2023

●Oversee the entire payroll process, ensuring all employees are paid accurately and on time. This includes calculating hours worked, overtime, deductions, and bonuses

●Administered employee documentation, including payroll, taxes and benefits in Quickbooks

●Keep up-to-date records of all employees, including their contact information, job titles, salaries, and tax withholding information.

●Reconcile credit card statement at the end of every period and matched receipts to the statement.

●File paid bills, contracts, office expenses and human resources documents while maintaining a well organized filing system

●Work alongside the local community college to create a scholarship and create an application and flier

●Post pictures on social media of completed jobs, jobs in progress, and community service projects.

White Lake Marina, White Lake, NC, Cashier Seasonal: May 2021-July 2022

●Conduct transactions in person and over the phone to settle out tabs and sell merchandise.

●Demonstrate customer service skills by answering any and all questions by customers.

●Provide a clean and well organized register area for customers to complete transactions.

●Monitor daily transactions to give to management at the end of the day.

TECHNICAL SKILLS

Microsoft Excel: Functions, pivot tables, advanced charting, conditional formatting.

Quickbooks: Running reports, putting in bills, payroll, taxes.

Strong written and verbal communication skills.

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