Customer Service Operations Manager

B R A N D E E H A I L E Y

C O N T A C T

917-***-****

***********@*****.***

Houston, Texas.

Regent’s Diploma – Queens

High School of Teaching

TABC certified

Food Handler

SERV Safe Alcohol Certification

Hospitality Leadership &

Consulting Training

E D U C A T I O N &

C E R T I F I C A T I O N S

S K I L L S

Microsoft Office Suite (Word, Excel,

PowerPoint)

POS Systems & Inventory

Management Software

Social Media & Event Marketing

Operations Manager

High communication skills

Maintaining High moral

Customer support & Guest relations

Staff Training & Performance

Management

Problem resolutions

Inventory & Supply Chain Management

Event & Guest Experience Coordination

Process Improvement & Efficiency

Strategies

Client & Consumer relations

Compliance & Safety Regulations

C O R E S K I L L S

P E R S O N A L S U MMARY

Customer Service & Operations Manager with a strong background in hospitality, management, customer support, and high-volume service operations. Skilled at leading cross-functional teams, optimizing workflows, and enhancing customer satisfaction in luxury hotels, stadiums, and corporate settings. Skilled in staff training, process improvement, and cost control, ensuring seamless service delivery and operational efficiency. Recognized for a hands-on leadership style that fosters team development and customer-centric solutions. Passionate about elevating guest experiences while driving business success through strategic planning and performance optimization. 2024- PRESENT

United Airlines Sky Lounge

Food & Beverage Supersvisor

2023-2024

NRG arena

Beverage Supervisor

2022 - 2023

State Farm Arena

Bar lead

Daily Supervision of sky lounge operations, ensuring high-level customer satisfaction.

Coach and develop employees to maintain brand standards and service excellence, ensuring client satisfaction, maintaining inventory, problem resolution .

Developed strategies to increase beverage sales while reducing operational costs.

Led staff training programs to enhance guest service and streamline operations.

Managed inventory and vendor relationships, ensuring cost- effective procurement.

Designed staff training initiatives to improve service efficiency and product knowledge.

Implemented a customer feedback system to enhance overall service quality.

Bartender & Bar Manager

Managed bar/ business operations, budgeting, and compliance for multiple .

Led hiring and staff development, fostering high-performance teams.

Creating Training modules .

2013- PRESENT

Marriot Marquis Hotel

• Provided exceptional customer service by efficiently managing guest check-ins and resolving concerns.

• Maintained a welcoming and professional environment, ensuring seamless guest interactions.

•Collaborated with other departments to personalize guest experiences and drive customer loyalty.

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