General Manager Customer Service
Resume:
Birmingham Al. *****
*****************@*****.***
George McGuire
Objective Seasoned General Mgr seeking employment in a professional and stable setting.
Experience
June 2021-present, Auto Zone, Birmingham Al
General Manager
● Improve efficiency and increase profits while managing the overall operations of the location
● Selection, training and management of staff and managers
● Overseeing the budget and meeting targets
● Setting clear expectations to meet the company’s vision.
● Utilize the strengths/abilities of the team
May 2015- June 2021 KFC, Birmingham, AL
General Manager
● Ensure competent staffing and facility management
● Responsible for motivating team members to achieve and exceed company sales goals and customer satisfaction initiatives, food and labor cost control.
● Secure timely placement and implementation of national marketing initiatives
● Analysis and resolution of store sales and product discrepancies
● Constant communication with store management to advise and respond to inquiries and conflict resolution strategies May 1996-April 2015 Shoney’s Inc, Nashville, TN
General Manager
● Started in High school – worked my way up through the ranks
● Responsible for managing staffing levels through hiring, developing, and evaluating junior management and team
● Responsible for profit and loss through effective management of labor, inventory, and effective line item management.
● Responsible for managing smooth operations with a well-trained staff.
● Followed systems and processes to ensure food safe operations
● Responsible for meeting guest expectation and satisfaction by providing great customer service, providing excellence in product quality and exceptional hospitality
● Responsible for building sales by driving results thoughexecution of company marketing initiatives, community involvement, and local marketing endeavors.
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