Client Relations Sales Associate

Thomas A. Donnelly

*** ****** ****** • New Orleans, LA 70124

Cell Phone: 225-***-**** • ******************@*****.*** ACCOUNT MANAGEMENT LUXURY SALES COMMUNICATION SKILLS CLIENT RELATIONS Seeking a sales associate or consultant position utilizing strong knowledge of luxury & upscale goods & services. Documented success in meeting & exceeding sales quotas, advanced client relations, and business negotiation skills. Summary of Qualifications

OVERVIEW Extensive experience includes luxury and upscale retail sales as well as outside and B2B sales. Achieved success selling diverse products and services ranging from financial products to antiques to apparel. Maintain knowledge of specialized markets & economies, including such topics as international business

& foreign relations. Currently seeking upscale & luxury goods sales roles. Basic Spanish & French skills. SALES SKILLS Superior abilities in developing productive & profitable business relationships, exceeding sales goals, networking & cold-calling, business planning, utilizing pro-customer selling & coaching skills, working directly with key accounts to increase revenues, developing effective promotional materials, enhancing market recognition, and building sales through innovative strategies to target specific market segments. MANAGEMENT Experienced in a spectrum of management & administrative duties including sales training, motivation, evaluation & preparing sales projections. Generate a variety of reports, P&L analysis, scheduling tasks

& projects, conducting price negotiations, extensive account management activities, implementation of new sales promotions and incentive programs, and brainstorming with senior-level business managers. EXPERIENCE Commercial Sales Representative; 2023 to 2024 MONRO-TIRE CHOICE AUTO SERVICE & TIRE CENTERS; Harvey, LA

Called on commercial trucking companies throughout the Greater New Orleans territory. Additionally called on food distributors, marine services firms, and steel & industrial facilities.

Performed extensive cold-calling and canvassing to a wide range of area businesses with vehicle fleets. Made presentations, calculated savings for clients, and emphasized service and product quality.

Exceeded monthly sales quotas for several months, handled customer service, managed account issues, ensured accurate billing, and made special orders as needed. Solutions Advisor; 2020 to 2023

ADT CORPORATION; St. Rose, LA

Served as Solutions Advisor for a national alarm and security systems installation company, with responsibility for achieving monthly sales goals and ensuring customer satisfaction.

Performed a wide range of outside sales and marketing duties, cold-calling, door-to-door canvassing, prospecting, and making product demonstrations.

Met with homeowners and small business owners based on leads provided from telemarketing department, prepared quotations and proposals, and closed sales.

Additionally responsible for coordinating installation and servicing of commercial and residential alarm and fire systems, video equipment, and related services to residential and commercial accounts.

Recognized for scheduling most leads for the month on Sales Team. Reached sales goal several months in a row. Received score of exceeding expectations for executing Model Sales Call. Southeast Louisiana Representative; 2018 to 2020

SCHAEFFER’S SPECIALIZED LUBRICANTS; St. Louis, MO / New Orleans, LA

Recruited as Southeast Louisiana rep for the oldest lubricant blender in North America, founded in 1839 in St. Louis, MO, with $150M in annual sales via worldwide distribution.

Products included marine supplies, synthetic engine oils, waterproof greases, specialized lubricants, fuel additives, industrial oils and greases, hydraulic fluids, chain lubricants, and open gear lubricants.

Conducted networking, presentations, product demos, sales calls, and meetings with decision makers. Utilized cold-calling, referrals, and industry contacts to expand business.

Major clients included Boh Brothers Construction Company, Moon’s Towing, and Sunbelt Rentals, one of the region’s largest industrial rental firms. Thomas A. Donnelly Résumé, Page 2

EXPERIENCE Sales Consultant; 2017 to 2018

(continued) MATTRESS FIRM; New Orleans, LA

Represented top quality lines, including Sealy, Beautyrest, Temperpedic, as well as house brands, bed frames, sheet sets, mattress protectors, and bedding accessories.

Independently brought in new business through prospecting, cold-calling, and networking in the community. Created visual displays, opened and closed store, and resolved customer issues.

Achieved up to $12,000 in sales on one day (July 4th, 2018), based on product pricing range of $400 to

$5,000 per bed. Assigned to various stores throughout the Greater New Orleans metro area. Bedding Sales Specialist; 2015 to 2016

HURWITZ MINTZ; New Orleans, LA

Recruited to serve on the staff of New Orleans’ premier upscale interior furnishings retailer as a full service sales representative.

Consistently exceeded quotas within a highly competitive market. Gained a reputation for quickly acquiring product knowledge, upselling, and ability to productive relationships with VIP clients.

Duties included meeting with clients, outlining the scope of work, offering bedding packages, reviewing budgets, developing a pricing plan, coordinating deliveries, and discussing plan projects. Jewelry & Timepiece Sales Consultant; 2012 to 2015 ADLER’S JEWELERS; Metairie, LA

Selected as Fine Jewelry and Timepiece Sales Associate for the Lakeside and Canal St. locations of New Orleans’ and the Gulf South’s leading jeweler, founded in 1898.

Product line consisted of jewelry, diamonds, luxury watches, coins, gifts, antiques, collectibles, Lladrò, china, sterling silver, crystal, fine gifts, estate jewelry, wedding registry items, and related merchandise.

Knowledgeable and skilled in appraisals and sales of gemology, antiques, contemporary silver coins, and numismatics. Consistently ranked as a leading sales consultant. Sales Manager, Private Label / Merchant Services; 2008 to 2011 BANK OF LOUISIANA; Metairie, LA

Managed a team of 8 Sales Representatives to develop Bank of Louisiana’s Merchant Sales Program and promote Private Label Credit Card programs.

Trained, motivated, and evaluated Sales Representatives and communicated new products and changes both in-house and to BoL’s merchants, agent banks, and customers.

Maintained familiarity with Visa Merchants’ Charge Back Management Guide, Point of Sale Business Guide for Owners and Managers, and the Acquirer Loss Prevention Guide. PREVIOUS Gulf Coast Sales Leader; 2006 to 2007; SBOX STORAGE; New Orleans, LA Management Trainee-Stockbroker; 2005 to Katrina; MORGAN STANLEY; New Orleans, LA Investigative Consultant; NCO FINANCIAL SYSTEMS, INC.; Metairie, LA Advertising Consultant; EMPLOYMENT GUIDE-CAREERWEB.COM, INC.; St. Rose, LA Marketing Representative; COMPUTER SALES & SERVICES, INC.; Metairie, LA Management Consultant; G.A. WRIGHT, INC.; New Orleans, LA Sales Leader; MAISON BLANCHE, INC.; New Orleans, LA Sales Consultant; PORTER STEVENS; New Orleans, LA

Realtor Associate; KEASLER & ALEXANDER REALTORS; New Orleans, LA Sales Representative; THE VACATION CLEARING HOUSE; New Orleans, LA Financial Service Representative / Insurance Agent; R&L FINANCIAL; New Orleans, LA EDUCATION Master of Science Studies; 1980 to 1981

LOUISIANA STATE UNIVERSITY; Baton Rouge, Louisiana Concentration: Business Administration

Law Studies; 1979 to 1980

LOUISIANA STATE UNIVERSITY-Law Center; Baton Rouge, Louisiana Bachelor of Arts Degree; 1979

LOYOLA UNIVERSITY; New Orleans, Louisiana

GPA: 3.5 Cumulative

LICENSING Louisiana Real Estate Agent License • Louisiana Insurance Agent License

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