Customer Service Representative
Resume:
Ramona Moore
Stockbridge, GA 30281
(770)/404-***-****
**************@*****.***
After being retired for several years, I'd like to return to work on a part time basis. I do believe that I would be an excellent candidate for a Part Time Receptionist, Benefits Specialist, or Human Resource Coordinator with your company. I would be grateful for a chance to interview with you. Feel free to contact me at your earliest convenience. Authorized to work in the US for any employer
Work Experience
Independent Contractor/Consultant
Melaleuca, The Wellness Company
October 2018 to Present
1. Conducting in-home demonstrations of health and cleaning products to sell. 2. Am able to also sell memberships into Melaleuca, The Wellness Company - must purchase 35 points worth of products per month to remain active.
3. The more products and more memberships sold, the more successful your business becomes. Communication skills are needed,
Department of Labor Services Specialist
Georgia Department of Labor - Augusta, GA
April 2002 to March 2006
1. Interview and assist persons interested in applying and registering for work or unemployment benefits.
2. Assist persons on the computer looking for jobs. 3. Make job referrals for job seeker.
4. Process and finalize unemployment claims.
5. Submit documents to supervisor and state office. 6. Relieve front desk receptionist for lunches, breaks, and absences answering multi- lined phones and provide customer service to all. Communication skills are needed. Fraud Prevention Specialist
Department Of Family And Children Services - McDonough, GA November 2001 to February 2002
1. Assist Food Stamp Intake Division in taking and submitting Food Stamp applications. 2. Research and investigate reports of Fraud and Abuse of the food-stamp, Aide to families with dependent children(AFDC), and Medicaid programs.
3. Initiate office and home visits to verify, research, and investigate actual names on cars, trucks, and boats; actual persons in the home by name and age, donations and other monies given. 4. Meet with the police for home visits that may need an escort; some courthouse and tag office visits to verify names on resources and properties.
5. Determine if fraud has occurred and refer to the State Office of Fraud and Abuse. 6. Relieve receptionist during lunch, breaks, and absences answering multi-lined phones, making copies, fax, use of Microsoft Word, and providing excellent customer service. Medical Clerk/Receptionist
Clayton County Regional Youth Development Center - Lovejoy, GA July 2000 to August 2001
1. Welcome, register, and check-in young patients to see the doctor or dentist. 2. Update demographics and other information as well as current illnesses and complaints. Communication skills are needed.
3. Accompany and Present the patient and file to the doctor for the examination. 4. Assist doctors and scheduled follow-up appointments as needed. 5. Answer phones and complete reports and correspondence for the local and state offices. Pension Counselor
City of Atlanta Pension Department - Atlanta, GA
February 1999 to March 2000
1. Receive and review retiree's file for errors or discrepancies. 2. Enter demographical and numerical information into PeopleSoft database system. 3. Obtain insurance information and other deductions and enter it into the database system. 4. Notify retiree in writing of the results of their retirement benefits. 5. Process the pension payroll a week before checks are due. Persons receiving 2 checks (a retiree and a beneficiary check) were processed also.
6. Submit reports and other documents to the supervisor and Board of Commissioners of approvals and denials.
Education
Paralegal Certificate in Law
National Center for Paralegal Training - Atlanta, GA July 1988 to February 1989
Bachelor's of Arts
Paine College
Skills
• Peoplesoft human resource and payroll system, TRS of Georgia Retirement System network, Microsoft word, telephone receptionist skills, excellent customer service skills interviewing skills, use of office machines such as fax, copiers, printers, shreaders, and computers. (10+ years)
• Receptionist, great communication skills, (10+ years)
• Scheduling (4 years)
• Outlook (10+ years)
• Clerical (10+ years)
• Front Desk (10+ years)
• Filing (10+ years)
• Inventory (5 years)
• Organizational Skills (10+ years)
• Customer Service Skills (10+ years)
• Data Entry (10+ years)
• Microsoft Word (10+ years)
• Microsoft (5 years)
• Customer Service
• Microsoft Office
• Microsoft Outlook
• Dental Receptionist
Awards
Certificate of Training in AFDC and Food Stamp
July 1985
Certifications and Licenses
Certification for 20 yrs of service to the State of Georgia April 1978 to July 1998
Certificate was given for 20 years of service given to state government. Certification as Young Woman of the Year
June 1984 to June 1988
Certificate of Paralegal Training
February 1989 to Present
Certified Paralegal
Additional Information
Retirement Counselor
Teachers Retirement System of Ga. Atlanta, Georgia 30318 From: 4-1988 - To: 4-1998
1. Counsels members about their benefits at retirement and explain their options to them. Great communication skills are needed.
2. Assists members by researching and auditing the service on their account, locate missing service, and provide the appropriate cost calculation(s).
3. Accept applications for service and disability retirement. Submit Service retirement application to the Service Department of TRS.
4. Process disability applications myself. Research and determine if all medical information is attached to file. If nothing else is needed the file is sent to the medical board. 5. Within 3-4 weeks, once the file is received back from all 3 board members, if unanimously approved, the member is considered permanently disabled. 6. Notification is then sent to the retiree of the approval. The file is taken to the Service Department for processing.
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