Project Manager Management
Resume:
CONTACT
EDUCATION
CREDENTIALS
Cartago, Tres Ríos, Costa Rica
******.**@*****.***
JAVIER
JIMÉNEZ V.
MASTER IN PROJECT MANAGEMENT
PROFILE
Results-driven Project Management professional with a strong Information Technology background. Skilled communicator with a proven ability to lead cross-functional teams, adapt to evolving priorities, and drive project success. Highly motivated, energetic, and solution-focused, with a keen insight into stakeholder needs and the ability to proactively address challenges. Recognized for excelling in fast-paced, high-demand environments while maintaining a pragmatic, goal-oriented approach to achieving impactful outcomes.
Senior Information Technology Project Manager at Fiserv December 2018 – Present
Directed the production of required deliverables by planning, monitoring, and overseeing each phase of the project lifecycle. Developed and maintained project plans, stage plans, and exception plans, ensuring alignment with agreed reporting structures and project assurance roles.
Led the team in adopting Scrum practices, facilitating Scrum ceremonies, and coordinating sprints, retrospectives, and daily stand-ups.
Collaborated closely with the Product Owner to prioritize backlogs, manage new requests, and plan team capacity for each sprint cycle. Proactively resolved conflicts and removed roadblocks to maintain momentum, ensuring smooth project execution.
Tracked team progress through metrics such as velocity and burndown charts, and coordinated both customer and internal demos to support knowledge sharing and cross-training. Promoted effective communication and collaboration, fostering a productive environment where team members took ownership and pride in their work.
Ensured deliverables met quality standards at the close of each sprint, aligning with organizational standards and strategic direction. PROFESSIONAL EXPERIENCE
Project Management Master
Specialization / 2023
ITCR
Technical Specialization in Project
Management / 2018
U San Marcos
Scrum Master Certification / 2017
SCRUM
Six Sigma Yellow Belt Certification /
2016
SSYB
Professional Project Manager / 2010
PMP
Telematic Technician / 2007
ITCR
Computer Science Bachelor's degree /
2005
UNA
English Bachelor's degree / 2004
UCR
Business System Consultant at Intertec International January 2017 – December 2018
Acted as a strategic liaison between business and technology teams, crafting and implementing solutions to address complex challenges and drive business objectives.
Leveraged technical expertise to advise management, identifying and implementing cost-effective processes that enhance productivity.
Delivered tailored technical solutions to meet user requirements, employing a structured approach to elicit, analyze, validate, and document business needs.
Translated high-level business requirements into detailed functional specifications, managing changes to ensure alignment with project goals.
Developed user stories, defined acceptance criteria, and facilitated enhancement sessions to streamline project progress. Skilled in managing digital web delivery projects, with extensive experience in requirements gathering and specification on Agile projects.
Applied Agile methodologies (SAFe, Scrum, Kanban) for comprehensive requirements management throughout the software development lifecycle.
Experienced in Scrum, Kanban, and Lean, focusing on sprint and iteration-level project planning.
Proficient with tools such as JIRA and JIRA Align, utilizing them for tracking, communication, and problem-solving.
IT Project Manager / Engagement Lead at Juicetic
August 2015 - June 2016
Directed and led cross-functional project teams, overseeing recruitment and coordination of project staff, consultants, and working groups to ensure seamless project execution. Developed, maintained, and managed detailed project plans, overseeing project deliverables to align with timelines, scope, and budget.
Managed project scope, change control, and issue escalation to address cross-functional challenges and maintain project alignment. Monitored project progress and performance, providing regular status reports to the project sponsor and updating senior management.
Facilitated training and knowledge transfer within budget, managing project evaluation, dissemination activities, and consultancy input. Approved design specifications and collaborated closely with end- users to ensure alignment with business needs, overseeing the User Acceptance Testing (UAT) program.
Identified and addressed user training needs, devising and implementing comprehensive user training programs to support project adoption and success.
Cisco - Licensing Project Manager at Concentrix
January 2013 - December 2015
Oversaw daily operations in licensing, including application evaluation, invoice approval, and coordination with licensing administrators across departments.
Negotiated licensing agreements, resolved copyright disputes, and managed royalty collections to optimize revenue and compliance. Managed project lifecycle development using established project management methodologies and tools, ensuring timely, budget- conscious, and quality-driven project completion.
Created key project documents for individual customers with minimal oversight, meeting contractual obligations within specified timelines, budgets, and quality standards.
Ensured process, methodology, and tool compliance across project phases, managing matrix dependencies and cross-functional project coordination.
Scheduled and facilitated project-related meetings, including additional sessions for IT-specific projects, and implemented metrics programs to monitor and improve project performance. Drove stakeholder satisfaction by managing expectations, providing project insights, and adhering to departmental policies and documentation standards.
Defined roles and responsibilities for both functional and technical project team members, developed detailed project plans, and managed work breakdown structures and critical paths. Collaborated with clients and technical teams to establish project schedules, budgets, and risk management strategies, including risk identification and mitigation for IT projects.
Business Project Manager at Hewlett Packard Enterprise April 2011 - July 2015
Managed a diverse portfolio of projects in alignment with PMO standards, ensuring successful delivery of all project-related activities and objectives.
Led and coordinated resources, including a team of Business Analysts, to drive project progress and meet organizational expectations.
Developed and maintained essential project documentation, including initiation documents, delivery plans, budgets, and project reports to support effective communication and delivery. Ensured project execution adheres to PMO methodologies, managing risks and issues proactively to maintain project integrity. Oversaw System and Operational Acceptance testing, deployment planning, and transition to live operations, with a focus on quality and operational readiness.
Produced detailed documentation as part of the technical solution and maintained a comprehensive Communications Plan to keep business stakeholders informed of project developments and impacts.
Generated progress and management reports to support transparent project tracking and benefit realization, highlighting risks where necessary.
Coordinated internal services and external providers to meet project timelines and facilitated PMO support for various business initiatives and change projects.
HPUX Remote Support Specialist at HP
May 2009 - April 2011
Led a team of engineers providing OS and firmware analysis and expert guidance on HP-UX and Storage Area Networks (SAN) technologies, ensuring high standards in customer satisfaction, quality, and team performance metrics.
Accountable for team metrics, customer satisfaction, and professional development of team members.
Managed and contributed to key transformation projects, including HP UX Patch Analysis, SAN/Storage Firmware Analysis, HP UX Server Firmware Analysis, and Global ITIL Change Management Process for Mission-Critical services, supporting the transition of critical business functions from the USA to Costa Rica.
Designed and implemented deliverables for the Mission Critical HP Networking Transformation project, delivering a cohesive experience for Mission Critical HP Networking customers. This included creating comprehensive Network Asset Reports, performing network firmware and software analyses, and providing proactive critical incident notifications.
Global Mission Critical Solution Lead at HP
February 2006 - April 2009
Coordinated HPE resources, including specialized storage and network experts, to provide comprehensive support for mission- critical environments.
Led support planning, activity reviews, and proactive monitoring of issues, patches, and advisories with potential impact on the customer’s systems.
Managed accelerated escalations, business recovery efforts, and technical resolution of incidents to minimize downtime and ensure rapid service restoration.
Conducted OS patch analysis, firmware analysis, and provided tailored recommendations to maintain optimal system performance. Delivered trend and service activity reporting, identifying preventive measures to enhance system stability and resilience. Oversaw the installation of hardware changes and firmware updates as required, ensuring compliance with hardware advisory notifications.
Performed preventive maintenance and coordinated environmental surveys to support the longevity and reliability of selected critical devices.
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