Sales Representative Customer Service

Terry Harward

Experienced Sales Representative/Manager

Email: *******@*****.*** 801-***-****

Work Experience

Sales Representative

Cleary Buildings, Columbus, MT January 2023 to current

Building design, Customer Service, Contracts, Support for customer preferences, Start to Finish Construction communication with crew, Customer satisfaction periodic assessments, Research facts/dimensions and preferences of customer

Ranch Hand

Chanceys, Huntley, MT May 2022 to December 2022Landscaping, House moving, Demolition, Animal care, Sorting, Wedding venue logistics, Construction, Resourceful, Problem Solving

Assistant Manager

Sams Club, Billings, MT February 2022 to Sept 2022

Manager of 5 Departments, Filling role of Manager of the Club and Managing the whole club. Customer Service, Theft management, Employee conflict resolution, PR, Produce & Food production service/Mgmt, Interpersonal Skills, Communication, Attention to detail, Problem solving, Product Knowledge, Staffing

Industrial Sales Representative

Metal Mart, Lehi Utah October 2004 to December 2020

17 years of outstanding sales experience in the metal and steel sales industry; Successful account and customer relationship management; Responsibilities included cold calls, incoming calls, customer service, small hardware sales, large industrial quotes for structural buildings, metal roofs and walls, residential and commercial; helped design sheds, barns, and carports.

Monthly average sales of $250,000 of steel, which equals annual sales of ͂ $3,000,000.

Developed strong, long-term customer relationships.

Called on local and outlying businesses throughout Utah, Wyoming, Colorado, and Nevada

Assistant Manager

Sam's Club, South Salt Lake, UT July 1988 to September 2004

Started as a cart runner then moved to cashier; Worked in several additional departments including Marketing and Membership sales followed by several management positions; Successful sales and management required exceptional skills in interpersonal communication, organization and attention to detail, scheduling, staffing, problem solving, product knowledge, and production.

Management: bakery manager, marketing manager, receiving manager, grocery manager, hardlines manager and front end manager.

Managed teams of 5 to 50 staff members.

Created the first delivery service in Sam’s Club history.

Took an idea from paper to production in the selling of memberships.

Education

Salt Lake Community College (General business) September 1988 to March 1990

Salt Lake City, UT

St. Louis University at Merrimac (General business admin) August 1986 to May 1988

St. Louis, MO

Skills

Sales, marketing and account management

Outside sales, inside sales, outbound sales, cold calling

Business development and marketing

Customer Relationship Management, CRM software

Management

Team and individual production

Time management, timeliness and reliability

Maintenance, power tools, hand tools

Computer skills: Word, Excel, Outlook, CRM software, Quark (3 years)

Leadership and self motivation

Emotional Intelligence

Extensive Community service -Organization, Leadership and Execution

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