Medical Assistant Customer Service

Michael Hamlin

** ********* ***** *******, ** ***50 203-***-**** **************@*****.*** pm

OBJECTIVE AND QUALIFICATIONS

Highly motivated individual seeking continuous employment in the Medical

Billing/Coding or Medical Assisting industries. Excellent in

communication skills with physicians, peers, and other healthcare professionals. Conscientious, team-oriented, strong commitment and drive.

EDUCATION SUMMARY

Medical Billing/Coding and Medical Assistant Programs, GPA 3.7 Jan 2004-July 2005

Ridley-Lowell Business and Technical Institute, New London, CT 06320

Medical Terminology, Medical Information Processing (Billing/Scheduling), Anatomy &

Physiology, Business Communications, Dental Terminology, HIPAA, Medical Office

Billing/Coding (ICD-9-CPT-4, HCPCS), Hospital Billing, Insurance Procedures,

Medisoft, Medical Transcription, Human Diseases & Conditions, Introduction to Health

Insurance, Medical Law & ethics, Medical Manager, Medical Administrative Assistance,

Clinical Procedures, Psychology, CPR/Heimlich, First Aid, Medical Seminar, Business

Calculations, Machine, Transcription, Medical Keyboarding, Computer Concepts

WORK EXPERIENCE

Middlesex Orthopedic Surgeons 2017-Present

Clinical Supervisor for 18 Providers

Over see the daily operations for the clinic, from preparing patients for doctor to assigning staff to doctors and making sure clinic runs smoothly. Duties include suture removal, staple removal, cast removal, drawing up injections, fitting durable medical equipment, chart prep for several doctors. Covering staff for lunch breaks, days off, making schedule weekly, and organizing weekly staff meetings. Ordering supplies and assisting front desk when needed. Check in/out, collecting copays, payments, scheduling/rescheduling appointments. Obtaining all tests from outside facilities and ensuring they are in charts for doctors to read.

Ear, Nose and Throat of South Eastern Connecticut 2014-2017

Medical Assistant duties included; preparing patients for doctors by achieving Ht. Wt. Bmi, drawing up medications for Minor surgeries in office, and assisting doctor with procedure. Labeling specimen, creating requisition to be sent to lab, applying diagnosis and procedure codes. Setting up scopes for clean outs, and numbing patients before doctors exam. Obtaining authorizations for all tests, Mri's, Ct scans, Ultrasounds, etc.

Sterilizing and packaging of instruments, cleaning autoclave, exams rooms daily. Removal of hazardous waste materials daily.

Sea Coast Orthopedics, Groton, Ct Aug 2009-2014

Medical Assistant duties as follow; assist doctors with daily clinical preparations of Cortisone, Euflexxa, and Synvisc Injections. Assist in wound care, cast preparation, cast off procedures, removal of sutures, and staples. Check vital signs, blood pressure, temperature, heart rate, wt, ht, and bmi. Schedule functional capacity evaluations, pulmonary function tests, bone density exams, Mri's, CT scans, and Ultrasounds. In a high call volume, patient check in/out process consisted of scheduling/or rescheduling appointments, along with verifying insurance, collecting copay's and outstanding balances. Obtain referrals, lab reports, MRI reports, pathology reports, clearance for surgery. Ensure encounters are printed and reviewed for doctors daily clinic. Assist patients with prescription information and Interactions with other medications, FMLA, paperwork for Attorneys, Workers Compensation, DMV stickers, along with out of work notes and restrictions. The use of electronic systems to view labs, print and scan paperwork for chart preparation with referrals for appointments. Make sure rooms are stocked and supplies are ordered. Clinical receptionist duties included scheduling travel destinations, appointments to assist nurses in flu clinics daily. MILITARY SERVICE

U.S. Navy, Received Good Conduct Award 1990-1995

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