Technoloy Leadership

Daniel A. Muschar

281-***-**** ********@*****.*** Spring, TX 77379

https://www.linkedin.com/in/dmuschar

Transform technology teams Reduce costs and Improve performance

Experienced leader with broad technology, security, compliance, and operations experience in various industries. Expertise in defining and driving strategic technology programs to improve client engagement and support across applications, networks, servers, digital security, data center operations, infrastructure, and application best practices.

AREAS OF EXPERTISE

Banking Focus: FFIEC, NIST, PCI

Budget & Resource Planning

Leadership & Team Building

Disaster Recovery

Data Security & Management

ITSM: Change, Incident, Case (ITIL)

Security & Policy Management

PMO - Program/Project Focused

Vendor Management

Internal & External Auditing

Business Continuity

Infrastructure Design & Architecture

Agile & Waterfall Methodology

Data Warehouse

Partner & Client Management

Data Center Operations

Outsource Management

Customer Service & Support

Systems Virtualization

Technology Standardization

Systems Development Lifecycle

Executive, C-Level Engagement

Architecture Definition & Blueprint

Financial Market: SEC Controls

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Fayez Sarofim & Co. (financial services)

Technology Leader, Security, Development, and Operations 2020 - Present

Strategic and tactical leadership across technology spectrum, including core infrastructure, security, compliance, and software development. Strong alignment with business to solution problems for long term improvement.

Cloud Strategic Plan: Plan and executing move from internal CRM, ERP, Email, Data Warehouse, and MSP. Across the following platforms: AWS, Azure, and Salesforce.

Transition on-prem development into SaaS solutions (Salesforce and Rimes Matrix). Azure and AWS platforms for storage and processing for future data warehouse.

Infosec organizational leadership: Annual Pen Testing, Audit, Risk Register, and overall compliance.

Technology, project, and program management across Cloud, Disaster Recovery, Security and Compliance, Customer Service, Server, Network, and Development.

Audit and Cyber Security strategy and compliance fully re-defined with appropriate policies and processes to meet requirements. Audits managed: SEC, SOC2, SSAE, Tx Dept of Banking, and ITGC audits and penetration testing.

Vendor Management: Assessments, Ownership, and Negotiations.

Roadmap creation with ongoing quarterly review with Board and Executive leadership.

Risk Assessments ongoing with Risk Management focus across teams and the organization.

Artificial Intelligence (AI) Business Integrations: Recommendations, Roadmap, and policy implementation.

BHP Billiton, Galleria, TX (minerals, oil, gas) April 2019 – May 2020

Consultant – Technology Leadership

Strategic operations delivery across massively outsourced solutions. Lead Vendor, outsource, and Technology teams through re-organization to assure ongoing delivery and improve hosting and operations delivery. Assisting in digital transformation planning and standards, with a focus on Azure and AWS. Develop programmatic execution plans to meet client requirements for hosting, application, and disaster recovery.

Covid caused all consulting to be removed as the country went into lock down.

FISERV, Sugar Land, TX (financial services) 2012 – 2019

Vice President, Technology Operations

Delivered high-quality technology services, including client web applications, server, and storage, VOIP, networks, security, compliance, and manufacturing (ERP/MRP). Managed all technology teams providing new solution architecture program delivery as well as daily operational technology and implementation across 14 locations and 3 data centers.

Budget and program delivery roadmaps across application, infrastructure, and security.

Lead architecture design and strategy to best service fits with Cloud first driver across teams – Messaging, HR, CRM.

PMO technology leader - Program/Project Methodology deployed to ensure continually meeting commitments to cost, scope, and schedules – with ongoing sponsor and leadership engagement and updates across the business.

Optimize vendor contracts, costing, and relationships (Microsoft O365 / Azure, Amazon, HP, Dell, EMC, …); $5MM savings over 5 years through vendor re-negotiation.

ITIL process standardization (change, incident, problem, and case), reducing client-impacting incidents by 30%.

Led Chief Information Security Officer (CISO) and security team, assuring security across the threat landscape.

Developed security roadmap and program, assuring security and compliance with regulatory requirements for SOX, PCI-DSS, PCI-CP, NIST, HIPAA, HITRUST, Visa, and MasterCard. Delivered certifications on time and complete.

Reduced costs 20% by combining WAN costs and vendors into a dual MPLS solution.

Virtualized 90% of systems across enterprise, improving availability and reducing annual costs by 39%.

Established cross-functional KPI executive dashboard, providing clarity in reporting across the enterprise.

Consolidated 6 data centers into 4, improving efficiency and lowering costs.

MINNTECH CORPORATION, Conroe, TX (medical manufacturing) 2009 - 2012

Director, Technical Services

Directed all technology services including web development, reporting, and infrastructure. Identified technology needs and defined strategies and project scope to improve systems, networks, security, voice, storage, and data management. Applied project management methodologies and resource planning to deploy CRM and SSRS reporting from conception to implementation.

Led design and plan execution of Manufacturing Requirements Planning (MRP) deployment into ERP Solution.

Replaced telephony system with cloud-based solution that provided greater flexibility, uptime, and cost reductions.

Implemented fully virtualized server solutions that delivered a 40% reduction in yearly capital spending.

Led deployment of Dynamics CRM across enterprise, greatly improving sales cycles and reporting.

STEWART TITLE – Stewart Lender Services, Houston, TX (financial services) 2003 - 2009

Vice President, Technical Services

Oversaw network infrastructure and technology programs for 2 companies across 4 sites and multiple states. Supervised technical service teams in providing network, customer, and data center. Defined policies and procedures to ensure security compliance. Established vendor relations and negotiated contracts to obtain cost-effective pricing.

Relocated operations site with 300 employees, minimizing interruption to daily operations.

Planned and executed move to IaaS solution for all corporate solutions, enabling faster deployment and growth.

Implemented business continuity and disaster recovery program, meeting client and business needs.

EDUCATION & CERTIFICATIONS

Bachelor of Science (BS), Management Information Systems, magna cum laude, Columbia Southern University (2009)

PMP PMI Project Management Professional (expired 2021)

ITIL Foundation, Information Technology Infrastructure Library (expired 2022)

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