Sales Representative Customer Service
Resume:
Amarjit Singh
Bryan, TX *****
*******@***.***
Professional Summary
The Sales Representative is responsible for delivering a five-star resort dealership experience. The Sales Representative will ensure the customer gets all the information they are looking for, as well as presenting vehicles to customers to assist them in their buying decision. They utilize the Customer Management System to ensure timely, professional follow-up and to maintain strong relationships with sold and prospective customers.
Authorized to work in the US for any employer
Work Experience
Driver
Uber-Bryan, TX
October 2024 to Present
• Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
• Maintained a clean driving record with zero accidents or traffic violations
• Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
• Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
• Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces
• Completed daily pre-trip inspections according to DOT regulations Sales Associate
Lithia Motors Driveway-College Station, TX
September 2024 to Present
Responsibilities
· Greet customers in a prompt, friendly and professional manner.
· Provide professional product presentations to all customers.
· Offer and accompany customers on vehicle demonstration ride(s).
· Develop and prospect new business continuously.
· Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
· Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
· Schedule customer appointments daily.
· Communicate with sold order customers to give status of order.
· Utilize call tracking software to make and track call activities.
· Utilize CRM to log all communications with sold, unsold, and order customers.
· Assist customer during write up process ensuring it is a non-confrontational experience.
· Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
· Attend and actively participate in daily sales and training meetings
· Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
· Maintain appearance and cleanliness of vehicle lot and showroom.
· Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
· Upon sale, introduce customer to Service department following Sales 2 Service process.
· Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
· Train assigned salesperson for 60 days daily on your store’s sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
· Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.
· Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.
· Assist trainee to meet performance expectations as laid out in their job description.
• Maintained a clean and well-maintained bus interior, providing a comfortable environment for passengers
• Transported passengers to their destinations on scheduled routes, ensuring timely arrival
• Provided excellent customer service by addressing passenger inquiries and concerns in a professional manner
• Followed established procedures for reporting accidents or incidents that occurred during transit
• Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
• Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
General Manager (GM)
Mann's food/Taqueria-Hearne, TX
May 2008 to Present
1. Food Manager protection Certificate
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved XX% increase in sales through effective staff training and motivation
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Conducted comprehensive food safety audits at various food establishments to ensure compliance with industry standards and regulations
• Performed detailed inspections of food handling, storage, preparation, and sanitation practices to identify potential risks and areas for improvement
• Evaluated documentation such as HACCP plans, standard operating procedures (SOPs), and training records to assess adherence to established guidelines
• Identified deficiencies in food safety practices and provided actionable recommendations for corrective actions to mitigate risks
• Conducted employee training sessions on proper food handling techniques, personal hygiene practices, and allergen control measures
• Maintained accurate records of audit findings, observations, corrective actions taken by clients, and follow-up activities conducted
• Communicated audit results clearly through written reports or presentations highlighting areas of non- compliance or opportunities for improvement
• Stayed up-to-date with current industry trends, regulatory requirements, and best practices related to food safety auditing
• Developed strong relationships with clients by providing exceptional customer service throughout the auditing process
Education
RGC COLLEGE PUNJAB (INDIA) in Fine Arts
Phagwara, Punjab
March 1989 to April 1994
Skills
• ability to solve basic math calculations. (10+ years)
• Pricing
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Strong attention to detail
• Excellent communication
• Negotiation
• Mathematics
• Basic computer skills Competencies
• Does the right thing, takes action and adapts to change
• ability to type efficiently to enter accurate information into tracking system
• Training & Development
• CRM Software
• Sense of urgency
• Thrives on a team, stays positive, lives our values
• Recruiting
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Typing
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