Team Lead Issue Resolution

Lisa Ritchie

859-***-**** ***********.**@*****.*** Erlanger, KY 41018

CONSCIENTIOUS, AND RESULTS ORIENTED, PROFESSIONAL WITH THE DEMONSTRATED ABILITY TO BE RESOURCEFUL IN ORGANIZING TASKS TO BE ACCOMPLISHED ON TIME AND WITH POSITIVE RESULTS

SKILLS

Production monitoring

Workplace safety

PIV Trainer

Resource allocation

Training

Issue resolution

EXPERIENCE

TEAM LEAD, RYDER LOGISTICS, OCT 20,2021 TO CURRENT

HEBRON, KY

Organizing and prioritizing daily work

ENSURE SAFETY STANDARDS ARE followed and met

Drive productivity

RE-CERTIFICATION OF LTO’S

FLP classes

Problem solving when issues arise

Utilizing SAP system

Team Lead, Wayfair Distribution, September 2017-2019

Florence, KY

Fostered positive employee relationships through effective communication, training and development coaching.

Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.

Evaluated employee performance, identified areas of improvement and communicated plans to employees.

Conducted inventory, resolved discrepancies and completed paperwork to keep the system accurate and current.

Integrated process improvements to increase overall workflow.

Trained new employees on PIV Equipment and Bulk positions to support team efficiency.

Directed and led employees, supervising activities to drive productivity and efficiency.

Supervised team of 14 employees working with PIV equipment, maintaining safety and cultivating productive atmosphere.

Developed open and professional relationships with team members, enabling more effective issue resolution.

Optimized staffing levels with strategic scheduling and task delegation.

Team Leader, Rue21 Distribution Center, June 2014-July 2016

Weirton, WV

Developed open and professional relationships with team members, enabling more effective issue resolution.

Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Integrated process improvements to increase overall workflow.

Team Lead/Checkpoint Operator, Candle-lite, July 1993-June 2009

Leesburg, OH

Trained new employees on PIV Equipment and Scanners positions to support team efficiency.

Documented production levels, materials used and special incidents to keep management informed of daily activities.

Monitored team progress and enforced deadlines.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

EDUCATION AND TRAINING

High School Diploma

Eastern Brown High, Macon, OH

Associate of Science

LPN, Brown Mackie College Northern Kentucky, Fort Mitchell, KY

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