Customer Service Representative

Terri Hrudka

Independence, MO ***** *********@*****.*** +1-913-***-****

Experienced Recruiter with a strong foundation in talent acquisition and HR practices, seeking to leverage expertise in an HR Coordinator role. Possesses a proven track record of sourcing, screening, and onboarding diverse candidates across various industries. Skilled in managing recruitment processes, conducting interviews, and maintaining candidate pipelines. Adept at handling administrative tasks with a focus on efficiency and accuracy. Eager to contribute to team success through dedication, attention to detail, and a proactive approach to supporting HR initiatives.

Authorized to work in the US for any employer

Work Experience

Staffing Manager

Wise Staffing Group-Kansas City, MO

April 2024 to Present

•Onboarding and managing new hire paperwork

•Advertise job openings across multiple channels (e.g. job boards, careers pages and social platforms)• Required to report data daily

•Coordinate with department managers and team leaders to identify current and future hiring needs

•Attend job fairs and organize in-house recruitment events

•Manage candidates’ information (e.g. resumes and contact details) in our Applicant Tracking System

•Conduct pre-employment screening, reference checks and performing background checks

Scheduler

VNA-Kansas City, MO

July 2023 to April 2024

•Maintain positive work relationships and contributes to a team environment in a fast-pace workplace

•Assigns home health patients to multi-discipline field staff for visits

•Provide excellent customer service on all phone calls to patients, staff and office questions• Cross-trains in other departments

Recruiter

Paydayz Staffing-Kansas City, MO

October 2021 to July 2023

•Source candidates for job openings, through Indeed, social media outlets, referrals, and other creative alternatives

•Schedule interviews with prospects, sending onboarding, utilizing Bullhorn

•Conducting interviews, including administering an oral drug screen, any client specific documentation,I9s, initiating background checks, etc.

•Responsible for the management of 4 accounts - providing above-and-beyond customer service

•Taking care of new start process, coaching sessions, and terminations

•Other duties as assigned

Recruitment & Retention Manager

Home Instead-Lee's Summit, MO

May 2019 to September 2021

•Responsible for managing prospective CAREGivers through applicant tracking software system.

•Conduct applicant phone and 1:1 interviews in an efficient and professional manner

•Evaluate and update all orientation and training materials as needed

•Schedule and conduct CAREGiver Training, In-services, and Continuing Education sessions

•Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.

Office Manager

Good Shepherd Hospice-Overland Park, KS November 2018 to May 2019

•Calculate payroll, track PTO and attendance

•Onboarding and orientation new employees

•Accounts payable

•Typing 50 wpm

Payroll/Billing, Recruiter

Enhanced Home Care-Overland Park, KS

April 2018 to May 2019

•Verify all payroll entries including deductions, earnings and changes, review and reconcile payroll data resolving any discrepancies as necessary.

•Generate client invoices making sure charges are correct, file claims for client's who have long-term care insurance.

•Ensure new hire process is completed timely, assist in leading orientation.

•Scheduling caregivers.

Upfront Review

Lincare Inc-Lenexa, KS

October 2016 to April 2018

Lenexa, KS 10/2016 - 4/2018

Upfront Review

•Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful accounts receivable.

•Assist customer service representatives weekly correcting problems so billing may begin or continue.

•Record all activity relating to accounts in tickler files.

Projects Manager

Unity Temple on the Plaza-Kansas City, MO March 2016 to October 2016 part-time)

•Manage congregant database.

•Coordinate mass mailings and other marketing strategies.

•Organize and implement various events.

Employment Specialist

LSI Staffing-Shawnee, KS May 2015 to March 2016

•Locate applicants by placing job advertisements using social media and job sites.• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

•Filling customer orders for per diem and contract shifts.

•Manage client and employee relationships through consistent communication.

•Resolve customer service issues quickly and efficiently.

Staffing Manager

Cascade Health Services

September 2014 to April 2015

•Filling customer orders for per diem and contract shifts.

•Manage client and employee relationships through consistent communication.

•Resolve customer service issues quickly and efficiently.

Staffing Coordinator (Contract)

CareCentrix-Overland Park, KS

May 2014 to July 2014

•Provided staffing services as 3rd party administrator for Cigna Healthcare.

•Coordinated services needed with approved providers

Child Support Specialist

Prairie Band Potawatomi Nation-Mayetta, KS

December 2012 to January 2014

•Prepare correspondence and written information on cases, file with courthouse for docketing.• Skilled in interviewing, obtaining sensitive information, and negotiating settlements.

•Ability to establish and maintain effective working relationships with coworkers, clients, the court, other counsel and the general public.

Staffing Manager

Cascade Health Services-Topeka, KS

March 2010 to April 2013

•Filling customer orders for per diem and contract shifts.

•Manage client and employee relationships through consistent communication.

•Interviewed prospective employees and administered testing.

Front Desk Agent

Prairie Band Casino & Resort-Mayetta, KS

October 2009 to January 2010

Front Desk

• Processed telephone and walk-in reservations.

Administrative Assistant/Customer Service

Superior Lifts-Aurora, MO

March 2006 to August 2009

•Received and processed orders from sales team to production floor.

•Coordinated weekly meeting with management team to determine schedule.

•Synchronized Shipping, Delivery and Installation.

Excellent References upon Request

Education

High school or equivalent

Skills

•Microsoft Office (10+ years)

•Human Resource (5 years)

•Adp Payroll

•ADP

•Time Management (10+ years)

•Excel (10+ years)

•Accounting Software

•Medical Coding (2 years)

•Front Desk (10+ years)

•QuickBooks (5 years)

•Accounts Receivable (5 years)

•Accounts Payable (5 years)

•Filing (10+ years)

•Workday

•Kronos

•Human resources

•Recruiting

•Customer service

•Presentation skills

•Accounting

•Communication skills

•Microsoft Excel • Hospice care

•Medical coding

•Front desk

•Typing

•Payroll

•Databases

•Leadership

•Interviewing

•HR sourcing

•Social media management

•Management

•Google Suite

•Bookkeeping

•Construction

Certifications and Licenses

Driver's License

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