Branch Manager/Recruiter

Manasa Vemuri

408-***-**** • ********@*****.***

PROFILE

Relevant Skills include:

Recruitment/Staffing Client Relationship Management Data Analysis/Reporting Operations Management Team Leadership/Mentorship Payroll/Billing Management Onboarding Specialist Compliance/Audit Management Performance Management Problem Solving/Strategic Planning Consulting Community Outreach EDUCATION

Saint Louis University, Bachelor of Science in Health Management and Policy, Saint Louis, MO May 2021 WORK EXPERIENCE

Cross Country Healthcare-Workforce Solutions Group, Branch Manager - Full Time Nov 2022- Oct 2024

● Sourced, recruited, screened, interviewed, onboarded and hired 100+ qualified healthcare professionals

(full-cycle recruitment) for a non-profit PACE client in Oakland in a year.

● Directed and coordinated day-to-day operations of the branch, ensuring high productivity and successful management of all activities.

● Increased branch productivity by implementing strategic initiatives and improvements in collaboration with the Director of Operations. Helped grow the client’s book of business from 10% utilization to 100%+ in 6 months.

● Identified and executed creative solutions to complex operational problems to meet branch goals.

● Supervised, mentored, and evaluated a team of staff through regular meetings and performance reviews, driving employee engagement and development.

● Established and maintained positive relationships with clients, troubleshooting and resolving issues as they arose.

● Managed recruitment processes, contributing creative ideas and advising on recruitment challenges in meetings with senior leadership.

● Recruited, hired, and trained branch personnel, overseeing staff performance and maintaining adequate in-office coverage for all departments.

● Worked with centralized compliance to conduct file audits, ensuring employee qualifications and compliance throughout the branch.

● Analyzed branch productivity with weekly/daily reports, tracking open orders, applicants, and staffing metrics.

● Partnered with payroll and other departments to ensure accurate billing setup, payroll processing, and reporting requirements for clients.

● Managed internal staff schedules, onboarding costs, and time-to-fill guidelines for optimal staffing operations. Maxim Healthcare Services (Home Care), Healthcare Recruiter III (Case Manager) - Full Time June 2021- Nov 2022

● Sourced, recruited, screened, interviewed, and hired qualified nurses (full-cycle recruitment), while coordinating their schedules with each specific patients’ needs.

● Responsible for the external recruitment and staffing operations of the office.

● Demonstrated a thorough knowledge and adherence to the policies and procedures of Care Focus Companion Care.

● Coordinated with patients, families, clinicians, and physicians to deliver quality patient care via the Vision Database.

● Assessed each patients’ issues through an intake meeting to determine which level of care was needed and coordinated care with their care manager.

● Maintained an active involvement in issues of cost attainment that is effectively utilized within staffing guidelines.

● Implemented and maintained customer service and client satisfaction for current and prospective clients (CRM).

● Built and maintained relationships with healthcare professionals to gain knowledge and generate referrals and sales leads.

● Tracked recruitment activity in RecruitCare daily, while exceeding multiple sales quotas and maintaining metrics for each quarter.

● Solved grievances and compliance concerns regarding patients, nurses, and families.

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