Customer Service Bus Operator

WH

WILLYE HAYES

**********@*****.*** 816-***-**** Kansas City, MO 64133

As an efficient Transit Bus Operator, possess comprehensive knowledge of city routes and schedules. Skilled in operating various types of buses safely and effectively while maintaining high levels of punctuality. Enjoys interacting with diverse groups of people and providing excellent customer service. Demonstrated ability to solve problems quickly, enhancing overall passenger satisfaction.

Pickup and drop-off scheduling

GPS Applications

Clean Driving Record

Inclement weather driving

Behavior Management

Guest Relations

KCATA Kansas City

Transit Bus Operator

10/1999 - 07/2024

Conducted pre-trip inspections of the bus to ensure it was safe for operation.

Monitored passengers to ensure they followed safety regulations and paid fares.

Responded to customer inquiries regarding routes, schedules, and transfers.

Enforced passenger rules and regulations while providing courteous service.

Provided assistance to elderly or disabled passengers with their transportation needs.

Communicated regularly with dispatch personnel via two-way radio systems.

Assisted passengers with mobility devices in boarding and disembarking safely.

Summary

Skills

Experience