IT Project Manager Scrum Master
Resume:
SUSAN ASCHNER, PMP, CSM
Certified Scrum Master and Project Manager
*****.*******@*****.***
Pompano Beach, FL 33060
Results driven and versatile leader, with over 12 years’ experience in complex IT projects requiring in-depth knowledge and solid experience working with integrated cross-platform systems. Assuming various roles in every discipline possible during all projects, she has created a huge breadth of knowledge and a record of achievement in everything from initiating new change processes to detailed project timelines from beginning to close.
SPECIALTIES of NOTE
Portfolio Management, Project Planning Artifacts, both Waterfall and Agile Methodologies, Work-Breakdown Structure, IT Asset Management (ITAM), ITSM & ITHM, ITCM, Software Development Life-cycle (SDLC), ADO, Business Requirements Management, JAVA script, Bash scripting, API based solutions using Web-Service Proxies, Multi-Protocol Gateways (MPG), XML, Firewalls, HTTPS, Management, AS400, General Data Privacy Rules (GDPR).
Change Management Best Practices, Resource Management, Data Governance, Pivot Tables and V-lookups, Risk Monitoring and Mitigation, ROI and Business Case, Budget Planning and Monitoring, KPIs and SOWS for Vendors, Managing Off-shore Cross-functional Teams, Leading communication from Engineering to C-Level, PMO Reporting and Team Inspiration.
PROFESSIONAL EXPERIENCE
IT Program Manager Jan 2021 – Feb 2024
New York Venture Capital, New York, NY (Remote)
•PORTFOLIO PROJECT MANAGEMENT: Up to 8 projects. Technical leadership with all reporting and
dashboard creation. Create portfolio dashboards and project plans
•MS DYNAMICS 365 IMPLEMENTATION: Oversaw the implementation to the Azure platform.
•MANAGED IT ASSETS: HW & SW Using the Microsoft Endpoint Suite of tools & Office Content Delivery.
•ENTERPRISE AGILE COACH: Lean changes were used in creating a global strategy for the Agile
•FINANCIAL DEMANDS MANAGED: 5.5 Mil. were allocated. Performed continuous budget analysis.
•CHANGE MANAGEMENT AND RISKS: using formal processes and tools such as ECMO procedures.
•VENDOR MANAGEMENT: Validated vendors and managed relationships for work orders and contracts.
•RISK MANAGEMENT: Addressed problems and ensured effective implementation of solutions/changes.
•CONDUCTED FORMAL BRIEFINGS, PROJECT UPDATE MEETINGS to manage project status and progress.
•PRODUCT MILESTONE TIMELINES Developed and maintained detailed plans for all deliverables.
•STAKEHOLDER MANAGEMENT: Acted as a single point of contact for committee and board meetings.
TOOLS: MS Project, Project Online, ServiceNow, AZURE, Office 365 with Teams, Hardware Asset Management in ServiceNow, Advanced Excel and SQL and Microsoft Endpoint Manager, Confluence and Jira.
AVP Lead IT Project Business Analyst / Project Manager July 2019 – Dec 2020
BankUnited, Miami
•MS DYNAMICS 365 IMPLEMENTATION: Oversaw the implementation from the Azure platform.
•DEVOPS TEAM MANAGEMENT: Ran the daily scrum ceremonies and created the scrum content and pace.
•AGILE PROJECT MANAGEMENT: Worked with the Product owner to create the Confluence page and Jira sprints.
•PORTFOLIO MANAGEMENT: Up to 15 projects. Technical leadership with reporting and dashboard creation.
•FINANCIAL PROCESS ANALYSIS: for IT, Commercial Banking, and the Treasury department.
•REQUIREMENTS ANALYSIS: Created formal documents such as BRDs to be sent to the developers to code
•DATAFLOW ANALYSIS: Provided technical leadership in conceptual and logical data modeling.
•TESTING COORDINATION: Lead the Software Quality Assurance (SQA) team in the testing efforts.
•PMO REPORTING: Responded to the bank’s PMO though using required PMO procedures and reporting.
•CHANGE EXECUTION: Assisted in developing the review and approval process and all procedures.
•VENDOR MANAGEMENT: Acted as point person for process issues and complaints conflict resolution.
•STAKEHOLDER MANAGEMENT: Continuously analyzing their needs and expectations to match delivery.
•TOOLS: ServiceNow PPM, ServiceNow ITAM, Clarity PPM, Lansweeper, Visio, IBM AS400, SQL Queries, JIRA and Advanced Excel Tables.
IT Project Manager / Engagement Manager (consultant) Aug 2017 – June 2019
Franklin Templeton Investments, Fort Lauderdale, FL
•STAKEHOLDER MANAGEMENT: Performed initial kick-off and weekly meetings to establish collaboration.
•PROJECT PORTFOLIO ADMINISTRATION: Managed high-level expectations of the project with top-stakeholders.
•ARTIFACT MANAGEMENT: Created the project artifacts for the world-wide implementation of Office 365.
•TEAM LEADERSHIP: Developed, coached, and mentored technical support teams across the globe.
•WORKFLOW IMPLEMENTATION: Worked with IT resources to ensure the availability of systems and tools.
•IT ASSET MANAGEMENT: Performed proactive and reactive problem resolution involving PC procurement.
•TESTING COORDINATION: Ensured success of testing programs as testing coordinator for each location/phase.
•ROADMAP PRESENTATIONS: Created several project roadmaps showing the success of the initiative.
•KPI ANALYSIS: Key performance indicators were used to analyze progress and were set up in dashboards.
•PROJECT CLOSING: Gained formal acceptance of the Deliverables, recorded lessons learned & closed budget TOOLS: MS Project, Project Online, ServiceNow ITAM, Lansweeper, Office 365 with dynamics, Teams, Advanced Excel and SQL.
Information Systems Specialist Aug 2014 – Aug 2016
Isle Casino Pompano Park, Pompano Beach, FL
•SYSTEM ADMINISTRATION: Set-up and configured many complicated systems used in Casinos regularly.
•IT ASSET MANAGEMENT: Maintained and monitored the list of newly distributed hardware & software.
•DATA MIGRATION: Created complex data routines and cleaning techniques for converting IBM data to SQL.
•TEAM LEADERSHIP: Maintained communications and coordination within all other technical support teams.
•EXECUTIVE INTERACTION: Collaborated with senior management to provide strategic and planning input.
•WORKFLOW IMPLEMENTATION: Analyzed and defined strategic requirements of the business unit.
•PROBLEM MANAGEMENT: Performed proactive and reactive technical problem analysis and resolution.
•CHANGE REMEDIATION: Established a change management framework, adhering to best practices.
TOOLS: IBM AS400, SQL Databases and Queries, UNIX, CISCO Switches, Data extraction tools, Bally, CardSmart, Active directory, Advanced Excel functions, Specialty Printers, wiring and fiber optic tools.
IT Project Coordinator (Consultant) Jan 2012 – Apr 2014
Bank of America, Fort Lauderdale, FL
•TIMELINE DEVELOPMENT: For each phase / location of the project. Established Milestones.
•IT ASSET MANAGEMENT: Maintained and monitored the list of newly distributed hardware and software.
•TEAM BUILDING: Coordinated tech support teams across the South Florida region and all lines of business.
•TIMELINE DEVELOPMENT: For each phase / location of the project. Established Milestones.
•STAKEHOLDER MANAGEMENT: Communication with top-level employees of the bank ensured success.
•VENDOR MANAGEMENT: Acted as point person for ordering, receiving, process issues, and complaints.
•BUDGET ADMINISTRATION: Used appropriate analysis of needs vs. cost to administer budget requirements.
•DATA MANAGEMENT: Created scripted tools to manage Data collection from previously used PC to new PC.
•TRAINING: Conducted training with every employee individually up to the highest levels of the organization.
•CLIENT SATISFACTION: Performed regular follow-up and check-ins with clients to ensure success.
TOOLS: DoD 5220.22 M tool for wiping drives, Data extraction tool, Microsoft SCCM, Advanced Excel functions.
EDUCATION
Masters Certificate in IT Service Management
Villanova University, 2016
Bachelor of Arts in Psychology
Ramapo College of New Jersey
ADDITIONAL EDUCATION
●Certificate of Achievement, Project Management for IT Professionals, 60 Certified PDUs, Villanova U
●Certificate of Achievement, ITIL Foundation
45 Professional Development Units, Villanova
●Certificate of Achievement, JIRA for Users, Managers, and Admins, Udemy, 2024
●Certificate of Achievement, Microsoft Azure
Bootcamp: The Complete Guide, Udemy.
●Certificate of Achievement, Microsoft Power BI Desktop for Business Intelligence, Udemy.
●Certificate of Achievement, Fundamentals of Change Management, Udemy, 2017
CERTIFICATIONS
●Certified Project Management Professional,
PMP # 3639572
●Scrum Master Accredited #963***********
●CompTIA IT Operations Specialist – CIOS
●CompTIA Security+ COMP001020209678
●CompTIA Project+ COMP001020209678
●CompTIA Network+ COMP001020209678
●CompTIA A+ COMP001020209678
●Microsoft Certified Professional x4 #940506
ABA Certified in over 25 professional topic
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