Customer Service Representative
Resume:
Candace Saucedo
"River"
Norman, OK *****
********@*****.***
Professional Summary
Hi there! I'm Candy, but my friends call me River. I have close to 20 years of customer service/service industry experience (restaurants, bars, retail, teaching, etc). I love to learn and there's nothing better than helping your team get to the top!
Authorized to work in the US for any employer
Work Experience
Stay at home mom/homemaker
MVH-Kingston, OK
2015 to 2025
• Provided companionship and emotional support to family members
• Organized and maintained schedules for appointments, social events, and recreational activities
• Managed household finances by creating budgets and tracking expenses
• Coordinated medical appointments and ensured medication adherence for family members
• Engaged in meaningful conversations to stimulate cognitive function and promote mental well-being Customer Service Representative
Omnicare365-Durant, OK
2023 to 2023
• Maintained appointment minimums and sales requirements throughout the exceptionally high pressure sales campaign with a very low success rate.
• Created opportunities to enhance the work atmosphere with challenging, fun, and engaging activities.
• Rested easy at night knowing I was advertising community businesses to their local potential customers while supporting their communities simultaneously.
• Curated on-the-fly positive leads from major search engines within a certain distance from a target in the form of either instant sales or later appointments.
• Performed 300+ cold calls daily in order to fill appointment slots for callbacks.
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Demonstrated excellent written communication skills and respect for the customer's time by crafting clear responses that addressed any issues in a timely fashion. Homeschool Educator
MVHA-Kāne‘ohe, HI
2014 to 2023
• Utilized a variety of teaching methods, materials, and resources to engage in interactive and hands- on learning experiences
• Created and maintained a positive and nurturing learning environment that fostered growth, creativity, and critical thinking skills
• Implemented technology tools and online resources to supplement traditional teaching methods for remote or virtual instruction
• Promoted independent study habits by guiding students in developing effective time management skills and study strategies
• Encouraged creativity through art projects, music lessons, and other extracurricular activities aligned with student interests
• Incorporated travel and real-world examples into lessons to help make connections between academic concepts and practical applications
• Collaborated with local libraries, museums, and community organizations to access additional educational resources for homeschooling purposes
• Facilitated discussions on current events, cultural diversity, and global issues to broaden students' perspectives and foster critical thinking skills
• Incorporated project-based learning opportunities into the curriculum to encourage hands-on exploration of topics across various subjects
• Differentiated instruction by modifying assignments or providing alternative materials/resources based on the needs of the individual
Bartender/Server
Multiple employers
2005 to 2021
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
• Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
• Assisted in training new servers on menu knowledge, service standards, and POS system operation Sales Manager
Courtesy PC-Tishomingo, OK
August 2014 to March 2019
• Family owned and operated business
• Designed computer systems from the ground up, for gaming, personal use, school, business, enterprise, etc.
• Primary computer tech provider for major local Native American tribe across many departments
(gaming, medical, administration, security, etc), with all ordering, shipping and receiving, and total order fulfillment completed in house
• Established strong relationships with key personal and business accounts, resulting in repeat business and referrals
• Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
• Collaborated with entire team to ensure seamless execution of client projects from start to finish
• Developed trust and anticipated client needs in order to design the right scenario for their circumstances (high performance gaming platform, secure server rooms, warehouse cell booster networks, home internet in very rural areas, etc)
Manager/Bartender/Server
Naples Flatbread and Wine Bar-Tulsa, OK
July 2013 to July 2014
• Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Cultivated a positive work environment through effective communication, teamwork, and recognition programs
• Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
• Instituted pre-shift meetings with servers to communicate daily specials, menu changes, and any pertinent information
• Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service
• Maintained high standards of cleanliness and organization behind the bar area to comply with health regulations
• Managed vendor relationships to negotiate favorable pricing for alcohol purchases while maintaining quality standards
• Developed promotional strategies such as happy hour specials or themed nights to attract new customers and increase revenue
• Implemented staff incentive programs to motivate and reward exceptional performance
• Collaborated with the kitchen team to develop food and beverage pairing recommendations for menu items
Paraprofessional (Alternative Education 6th-12th)
Tishomingo Public School-Tishomingo, OK
October 2008 to October 2012
• Provided individualized, one-on-one support to students, helping them improve academic performance and confidence
• Collaborated with program director, elective teachers, admins, and parents to create and adapt instructional materials to meet the diverse needs of each student
• Facilitated small group activities to reinforce lesson content and promote student engagement
• Supervised students during transition times before school, between classes, during lunchtime, and during field trips to ensure safety at all times
• Transported students between classes at alt ed and main campus, the cafeteria for lunch, and home/ bus stations after school
• Provided emotional support for students experiencing challenges at home or school through active listening and empathy, and connected students and their families with additional beneficial resources when applicable
• Contributed ideas for creating a supportive classroom environment that fosters inclusivity and respect for all students' abilities
Education
Associate's degree in General Studies
Murray State College - Tishomingo, OK
August 2004 to December 2010
Skills
• Microsoft Office
• Restaurant Management
• POS
• Hospital Experience
• Management
• Customer service
• Serving Experience
• Bar
• Restaurant experience
• Sales
• Bartending
• Retail Sales
• Bar management
• Banquet Experience
Contact this candidate