Support Specialist Administrative Assistant

Roberta E. Carter

Experienced, task driven, & ambitious Page 1

Email: ******.*******@*****.*** Cell Phone: 240-***-**** CAREER OBJECTIVE: To obtain a challenging position in a strong organization that will allow me to utilize my current skills as well as offer opportunities for growth. The optimal result from this objective is to enable the achievement of the organizational goals with determination, teamwork and strong work ethics.

SKILLS SUMMARY:

• Experienced Administrative and Program Support Specialist.

• Excellent at working and communicating with senior level leaders.

• Handle highly confidential and sensitive situations with confidence and integrity.

• Demonstrating a high standard of professional conduct at all times.

• Positive disposition and agile flexibility.

• Skills in managing office administrative functions to ensure key tasks are coordinated well and accomplished on time.

• Strong team member who creates viable relationships with employees and peers. EDUCATION QUALIFICATIONS:

• Master of Science Degree in Business Administration, Strayer University, Temple Hills, MD

(2016)

• Medical Assistant Certificate from Sanz School of Washington (2002)

• High School Diploma (1996)

PROFESSIONAL EXPERIENCE:

Administrative Assistant, 04/2019- Present

National Institute of Health Bethesda, Maryland 20892

• Greets & directs visitors, answering phone, sending, and receiving mail/ e-mail, faxes, and distribute mail and interoffice communications.

• Resolve calendar or travel conflicts with PI.

• Plans and coordination of lab seminars and office meetings.

• Prepare and route personnel packages for onboarding, transfer, promotions, terminations, including processing of credentialing packages and Visa required documents.

• Prepare all documents required for new appointments, renewals and terminations including all documents needed for visas for immigration the HR packages.

• Maintains current files for the laboratory of NIAID/DIR.

• Spreadsheet management.

• Create and assist with Visa requirements and ethics travel and HR approvals.

• Coordinate travel and submit data into CGE & NTMS NIH travel systems.

• Make hotel & travel arrangements for guest speakers. Roberta E. Carter

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• Place laboratory and office supply orders in AMBIS.

• Sends out monthly LPD & NITBRI seminar announcements.

• Contact outside speakers for seminars.

• Reserve meeting rooms.

• Liaison between the program directors and DIR facility manager. Administrative Mutual Assistant, 08/2016-04/2019

Leisure World of Maryland Corporation Silver Spring, Maryland 20906

• Assists President of the Board of Director or designee on preparing agenda and relevant material for regular, special and annual meetings.

• Attends meetings and prepares, transcribes, reproduces and distributes meeting minutes.

• Maintains current files on all minutes and resolutions.

• Prepares and/or reproduces newsletters, correspondences and special project materials for Mutual Boards and their committees as assigned.

• Maintains updated governing documents, including all Bylaw amendments.

• Maintains current records of Mutual Membership and processes membership certificates where applicable.

• Assist with preparing, filing and updating advisory committee documents.

• Follow up on “Action Items”.

• Research materials as requested by Management, Directors, and Committee Chairmen.

• Assist with the reception area at lunch time on a rotational basis and as required.

• Maintain liaison with all reference entities and the Assistant General Manager of Mutual Operations.

Peer Advisor Scheduling Specialist, 04/2015-08/2016 Beacon Health Options Reston, Virginia 20191

• Prescreen and route calls appropriately to Peer Advisor when necessary.

• Manage and organize schedule for doctors and patients.

• Create and maintain schedule/calendar of Doctor to Doctor health insurance reviews with providers and facilities in accordance with contract s specifics

• Update multiple resource databases to ensure accurate reporting of statistical information on case management.

• Maintain professional relationships with Clinical Case Managers, Psychologist and Internal/External Value Options Service Centers.

• Facilitate the compliance of URAC standards per licensure and specialty, patient age and appropriateness for appeals, retrospective, prospective and reconsiderations reviews. Roberta E. Carter

Experienced, task driven, & ambitious Page 3

Administrative Assistant II, 12/2014 to 04/2015

University of Maryland School of Nursing Baltimore, Maryland 2120

• Greets & directs visitors, answering phone, sending and receiving mail/ e-mail, faxes, and distribute mail and interoffice communications.

• Planning and coordination of staff reunion class events, gift committee meetings, and class leadership conference calls.

• Manage and organize schedules for students and executives.

• Develop mailings and materials for meetings, solicitations, drafts committee reports, and alumni correspondence.

• Executive meeting transcription development and record keeper.

• Essential report production ensuring accurate up-to-date information presented to senior staff for analysis for various functions of the organization.

• Travel coordinator and reconciliation of expense reports, meetings, calendars, correspondence, and memos.

Customer Service Representative, 07/2014 to 10/2014 Regus Company Fulton, Maryland 20759

• Conferred with customer by telephone or in person to provide information about products and services.

• During the absence of the Office Manager, I supervised the Receptionist. I planned and communicated their daily work assignment making sure quality work was completed in a timely manner.

• Manage and organize schedules for the company.

• Prepare expense reconciliation for the Manager as needed.

• Coordinate company programs, events, meetings, or conferences by arranging meeting rooms and caterers.

• Proliferated customer interactions and transactions through Microsoft Excel: recording details of inquiries, complaints, suggestions, and actions taken.

• Scheduled and managed oversight of deliveries and customer training in accordance with the procedural processes of the company’s bylaws.

• Monitored order placement and status post-order analyzing frequencies of replenishments of products against its demand.

• Event coordinator that provided support for outside sales representative setting up and periodically resetting the showroom floor.

Executive Office Services Manager, 08/2013 to 06/ 2014 W.M. Schlosser Company Incorporated Hyattsville, Maryland 20781

• Greeted all visitors and calls to the office in a pleasant and tactful manner.

• Coordinated all requests for meetings and appointments.

• Composed official or formal correspondence for the Supervisor’s signature Roberta E. Carter

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• Attend meetings to record minutes, when applicable and compile, transcribe and distribute the minute of the meeting.

• Assisted with the monthly status of funds reports of supplies, and contracting expenses using Microsoft Excel Spreadsheet.

• Prepared travel arrangement, preparing passport and visa applications for travelers, reviewed and submitted their travel vouchers.

• Managed the personnel process for the staff. Coordinated with Supervisor to write position descriptions, outreach notices, and vacancy announcements, documentation for promotions, temporary details, performance appraisals, and performance awards.

• Reconciled staff bi-weekly time and attendances into the HR system. Quality Assurance Analyst, 11/2010 to 09/2012

ICF International Rockville, Maryland 20850

• Worked closely with the Budget Analysis and development team to ensure that applications meet requirements and are of high quality.

• Reviewed business data requirements, functional specifications and test cases to understand the functional and technical requirement to test the application.

• Creates test plans from requirement documentation executing software test providing test results via through documentation software.

• Followed up to assure resolution of all defects with appropriate parties.

• Interact with project team members to solve complex technical issues.

• Attend weekly staff meetings to discuss the update test plans.

• Present reporting results to Lead Analyst look for quality improvements.

• Kept the Dodd Central Cancer Registry update.

• Answered the DoD Central Cancer Registry telephone line. Office Administrator/Safety Technician, 06/2008 to 11/2010 AFIP DoD Army Washington, District of Columbia 20306

• Greeted & directed visitors, answering phone sending and receiving mail & e-mail, faxes, distribute incoming and outgoing mail in a pleasant and tactful manner

• Prepared intra-office safety awareness publication to include seasonal, holiday & fire prevention.

• Managed office filling system conducted safety inspection of equipment.

• Tracked and published company safety policies relating to operations and procedures.

• Involved in inspections with agencies such as DAIG, CAP, and EPA.

• Prepared safety inspection reports and conduct follow-up corrective action investigations.

• Assisted the Director of Safety Management with training of proper use of MSDSs.

• Assisted Senior Management with the revision of SOPs (Standard Operating Procedures). Computer Skills: Proficient with Microsoft Office products: Roberta E. Carter

Experienced, task driven, & ambitious Page 5

SPECIALIZED TRAINING

o Med iSOFT Patient Account and Clinical Gateway Software o Cancer Registry Software: Prep plus, CRS Plus, ACTUR CHCS/AHLTA (Military Patient Software)

o Patient billing, filing, insurance claim processing o OSHA Hazard Communications (HAZCOM)

o Fire Safety and Prevention

o Blood Borne Pathogens

o DoD Information Assurance Awareness

o Composite Risk Management Training (CRM)

o Fundamentals of Abstracting

o Field One Work Order Software

o Concur

o PARIS

o AMBIS

o NIH Skype for business

o Webex

o DIS Immigration Basics

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