Administrative, Communication, Time Management

Nicole Frese

*******@*******.***

410-***-****

Annapolis, MD

Summary

Dedicated and committed, motivated Administrative Professional offering 15+ years of experience in management, customer service, and patient care. Applying a strong work ethic, professional with superior communication skills to meet company and patient needs.

Skills

Microsoft Office, Communication skills, Accounts Receivable, Time management, Accounts Payable, Salesforce, eClinicalWorks, Navision, Medisoft, Nextech

Experience

Patient/Office Coordinator

Vein Clinic of America • Annapolis, MD

10/2014 - 10/2023

Provided friendly and courteous assistance to patients while maintaining patient confidentiality in compliance with HIPPA regulations and company guidelines.

Resolved claims disputes, requests for clarification, and appeals efficiently and promptly. Collected co-pays and patient balances due; input charges determining correct pairing of service procedure rendered with patients' diagnosis.

Patient check-in/check-out, maintaining inventory levels; preparing exam rooms, and vitals, and discussing patient education.

Acted as a liaison between patients and medical staff; providing administrative support to all medical staff for the best patient care.

Handled all patient issues/concerns.

Service Representative (part-time)

24 Hour Fitness • Annapolis, MD

08/2009 - 10/2015

Monitor incoming inquiries and ensure proper check-in procedures are followed. Handle member service issues including new memberships, EFT setup or change, and questions regarding billing and payments.

Reconcile and report all incoming and outgoing monies during the shift. Claims Specialist

Quality Medical Solutions • Sunrise, FL

08/2007 - 09/2014

Post EOB’s from insurance carriers (payments, deductibles, copays). Assist patients with copays, deductibles, coinsurance, and other insurance issues. Research denials.

Communicate with insurance companies, doctors offices, and patients Education

Business Administration

Northern Virginia Community College

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