Customer Service Tax Credit
Resume:
Leticia A Esparza
*******@*****.***
Self-growth and challenge is important for me. I am looking for new opportunities to invest my time and experience. I am a professional with administrative, customer service, public relations, supervisor/ manager, 18 years of property management and bilingual Spanish to name a few. Authorized to work in the US for any employer
**Work Experience
Intersolutions Temp Agency - as needed- per contract. 2022 to 2024 JW Staffing, Temp Property Manager tax credit, June 2023 to December 2024 51-65units Asst Manager-Temp for FPI March 2024 to May 2024 tax credit, Montevista Gardens, 142 units Asst. Manager The John Stewart Company - San Jose, CA September 2022 to November 2022 90 units
Temp job Assistant manager to Tax Credit Senior Apts. Recertifications, all daily functions of property management. Caregiver/Personal Assistant
Moms Home Care - San Jose, CA
January 2015 to April 2022
Personally I took care of my mom part time. Caregiver, cleaning, cooking, shoppings, Dr visits, laundry, I was her companion too. Hospice till expired.
Asst Community Director
FPI Management, Huff Gardens - San Jose, CA
January 2017 to November 2017
Assist Community Director in affordable tax credit housing. 81 units Community Director
Courtyard Plaza Apts - San Jose, CA
December 2014 to June 2016
Manage 80 unit tax credit property. Supervise one staff member, Maintenance Supervisor. Daily management consists of managing office, resident needs, issues, recertifications, posting rents, training, reports, public relations, customer service, etc. All knowledge of computer software and financial budget. Oversee property needs and interact with contractors, vendors, etc.145 units
Bridge Housing /Cinnabar Commons -Leasing Agent for 250 units Lease up, Dec 2005-Dec 2006
Assistant Manager
Bridge Housing /Ohlone Ct Apts - San Jose, CA
Jan 2007 to Nov 2014
San Jose, Ca
Assist Management in daily function of tax credit property of 135 units. Administrative support services to the residents and potential applicants. Customer service, reception, recertification processing. Also worked at a sister properties-Cinnabar Commons in San Jose as a Leasing Agent- 2005-2007 Did a 245 units lease up. Assisted at Almaden Lake and Peninsula Park Ats 145-200 units Bilingual School Office Coordinator
Santa Clara Office of Education - Santa Clara, CA
November 1994 to June 2003
Office of Education San Jose, Ca
Administrative/ School support to the Principal at Osborne and McKinnon schools. Registrar, reception, attendance, heavy data entry, monthly reports, assisted in all staff and student needs, heavy phones, customer service, public relations, transcript evaluation, enrollment, purchasing, inventory, shipping & receiving, interpreter, coordinated with juvenile youth probation, special ed district transportation, purchasing, some accounting, etc. Worked with Youth at Risk and Special Ed students.
* Also worked as a teacher assistant working with special education students and youth at risk. Held a staff secretary position as well.
Education
A.A. degree in Early childhood education
Evergreen Valley College - San Jose, CA
1975 to 1977
High school diploma or GED
Professional development trainings and classes since 200p-2023 Skills
• Bilingual Spanish Type 65 wpm
Worked for Manpower and Adecco Temp agencies between 2003 and 2005. Other Positions held were: Administrative, Front Lobby Receptionist, Human Resources, File clerk and Leasing agent. Supervisor position for Robert Cook & Staff Attorney services in San Jose, Ca. 1980-1982- Legal Copy Service/ Subpoenas
Teacher's Aide for Franklin McKinley School District and Carolyn Mitchell Schools. Special Ed students. 1989-1993,
Tutoring/Home Teaching/ Driver- .Retail/Cashiering/Sales--Sears and Builderama Lumber Co. 1979-1982 Food service- restaurant -bar
Computer skills very extensive,
● Microsoft Office (20+ years)
• Property Management - Yardi, OneSite, Realpage, etc
• Public Relations /Customer service/Marketing
OTHER–
• Special Education
• Bilingual Spanish
• Office Management
• Interpretation
• Accounts Receivable
• Accounts Payable
• CRM Software
• Experience Working With Students
• Adobe Photoshop
• Marketing
• Accounting
• Research
• Conflict Management
• Event Planning
• Purchasing
• Adobe Illustrator
• LIHTC /Market rate/Sec 8 apts
• Project management
• Sales
• Merchandising
• Fair Housing Regulations
• Budgeting
• Administrative
OTHER–
● Classroom management
• ESL English tutoring (5 years)
• Time management
• Fact checking
•TEACHER-paraprofessional
• Caregiver (10+ years)
• Leadership
• Machine Operator/ Assembly
• Data management
• Analysis skills
• SDocumentation review
• Databases
• Excellent writing skills
• Vendor management
• Curriculum development
• Data collection
• Plastics injection molding
• Customer support and resolution
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate