Field Service Specialist

-Communication

-Visual Basic, JavaScript, HTML, C++

-MS Visio, MS Office, MS Project

-Hardware Installation & Maintenance

-Router & Server Configuration

-IT Support

-Troubleshooting

-Email Correspondence

-Ticket Reporting

Tenured IT and system engineer, looking to join a company with growth opportunities and a need for creative troubleshooting expertise. Experienced with field service work, open to pursuing various roles in IT development: Help Desk, Server Maintenance Engineer, Field Service Specialist, Technical Support. Open to in-person, remote, or hybrid work schedules, with a willingness to travel.

Skills

BS Computer Applications Engineering // Colorado Technical University

US Naval Electronics Training // US Naval Training Command, Great Lakes IL

Training Simulation Engineer – GP Strategies // Denver, CO

August 2023 – Present

Coordinated with team members to efficiently complete production orders.

Quality controlled products and packaged following a set order of operations, logging production via an ERO system.

Stacked, wrapped, and transported pallets using shrink wrap and pallet jacks, as well as certified to operate forklift.

Field Service Engineer– Honeywell, INC. // Denver, CO

April 2017 – November 2021

Coordinated and established control systems for oil refineries and power plants.

Provided troubleshooting and maintenance for the EMDB and ERDB databases.

Traveled to over 30 facilities to oversee proper maintenance and addressed system needs.

May 2014 – April 2017

Designed, installed, and tested sophisticated automation systems in an industrial environment, leading to compatibility with the facility's production DCS.

Developed new control strategies, created procedures, and minimize downtime during facility shutdowns.

Created simulation exercises for the proper demilitarization of mustard gas rounds.

Performed hardware and software integration, configured system instrument databases and controlled system custom graphics and reports.

Field Service Specialist – ID Technology // Denver, CO

January 2013 – May 2014

Performed repair & troubleshooting of electro-mechanical equipment.

Identified customer needs and match their solution with company product/services.

Implemented improvements to their industrial labeling system of food processing.

Participant – Mile High WorkShop // Denver, CO

Work History

Education & Military Experience

2013 - 2017

1998 - 2001

Objective

Commerce City, CO 80022

phone: 303-***-**** // email: ************@*****.***

Damon Tholson

Contact this candidate