Customer Service High School
Resume:
YESENIA CRUZ
CONTACT
&)_ **************@******.***
* **** *** ********* ** ne #12
SKILLS
¢ Time Management
¢ Communication
¢ Interpersonal Communication
¢ Problem Solving
¢ Attention To Detail
¢ Multitasking
¢ Multi-Line Phone Service
¢ General math
* Basic Technical Proficiency
¢ Teamwork
¢ Customer service
¢ General Math
¢ Ability To Follow Details & Complianc
Guidelines
EDUCATION
Mckay High School
2020-2024
Biliteracy Seal
Chemeketa Community
College
2024- Present
Accounting
LANGUAGES
Engish $99OO@
sos 0044
4
PROFILE
I'ma dedicated professional with a strong work ethic and excellent
communication and customer service skills. My experience as a sales
associate and receptionist /secretary has honed my ability to handle
unexpected situations, multitask, and deliver exceptional service. I'm
committed to making customers happy and ensuring they have a great
experience. My organizational skills and adaptability prepare me to
excel in any role requiring strong people skills.
WORK EXPERIENCE
Sales Associates
GenX 2020-2022
* Greeting customers as they enter the store proving them with product
knowledge
¢ Helping customers Answering questions, making recommendations, and
providing styling advice
* Processing payments, Processing customer purchases and returns at the
cash register
* Stocking shelves, Restocking and organizing merchandise on the sales floor.
Monitoring new inventory & reporting low stock
¢ Helping with marketing campaigns, loyalty programs, and store promotions
* Visual Merchandising Creating displays and hanging signs
* Customer service resolving customer complaints and issues
* Monitoring the sales floor, reporting suspicious activity, and following
security policies
* Collaborating with other team members to meet sales targets and
contribute to a positive team environment
Receptionist
Sunrise Valley 9029-2095
* Welcoming visitors Greet clients, customers, and other visitors
* Directing visitors Help visitors navigate the office and escort them to their
destinations
* Schedule and confirm appointments, and maintain calendars
Make copies and provide refreshments to visitors
Managing calendars Scheduling meetings, appointments, and events for
executives and staff.
¢ Handling communication Answering phone calls, taking messages, directing
calls to appropriate
* Managing Correspondence management Drafting emails, letters, and
memos.
* Document control Filing documents, maintaining databases, organizing and
retrieving information.
¢ Meeting support Preptaring agendas, taking meeting minutes, distributing
meeting summaries.
* Office administrator Ordering office supplies, managing inventory,
coordinating with other departments.
* Data entry Entering and updating information into spreadsheets and
databases.
* Report preparation Compiling and formatting reports as needed.
Contact this candidate