Production Support Devops Engineer

SHAILJA KUMARI

E-Mail: *******.******@*****.***

Mobile No.: +1-385-***-****

Professional Summary:

● Over 7 years of experience as Java Production Support Lead/Devops Engineer/Project Management in delivering, Web-based solutions in Finance and Manufacturing domains.

● Extensively involved in all the phases of software development life cycle like Analysis, Planning, Estimation, Design, Scheduling, development, complete Testing and execution of Initiatives, Quality reviews, Progress monitoring, onsite-offshore coordination and post go live support.

● Worked as interface between external customers, internal infrastructure, application developers, QA and security teams and support management.

● Good knowledge of Java programming language concepts like objects, classes, string manipulation, Collections etc.

● Managed the incident response and resolution process in ensuring all incidents are tracked and followed up and closed within the SLA.

● Provided assistance with problem solving and root cause analysis to identify the source of the incidents and raising Jira to get those fixed.

● Experienced in working on Splunk, Kibana and BDLS Logs to drill down data from logs.

● Expertise on Unix Operating System and worked on writing SQL queries to perform DDL, DML operations and writing joins etc. like SQL,DB2, Sybase, Mem SQL.

● Hands on experience in extracting data from Stored Procedure SLANG.

● Experienced in working with Agile Methodology including creating product/sprint catalogs, active participation in Scrum, Sprint planning and exit meetings.

● Experience in Atlassian product such as JIRA and Confluence and creating SOP’s (Statement of purpose) for live production issues.

● Very good Understanding of Devops approach-Git, Docker, Kubernetes, Ansible, Ansible Tower, Jenkins, Terraform using AWS.

● Knowledge of AWS cloud services like Compute, Network, Storage and Identity & access management. Experience in implementing cloud-based web applications according to RI page and CRQ using Amazon Web Services (AWS) components like Lambda, EC2 for virtual servers, S3 and Glacier for storing objects, EBS, CloudFront, Elasticache and DynamoDB for storing data.

● Working on live production issues like priority tickets, incidents and email issues from business users on Service Now and ALM dashboards.

● Analyzed the root cause of the user issues and resolved them based on priority (P1, P2 etc.).

● Monitoring and analysis of various Dashboards and Reports from the data obtained from logs.

● Experience in working with Dynatrace to drill through exceptions that occur in the code.

● Worked on http requests load balancing, failover, dealing with dynamic IP assignments and transition of the pods during heavy traffic.

● Participated in discussions with the business regarding gathering the requirements, changes required, deployments and priorities.

● Worked with 3rd party vendors to gather data regarding tickets and resolved the issues.

● Experience in deployment of business-critical production applications in UNIX / Linux servers, network and infrastructure monitoring systems (CRON JOBS,AUTOSYS, Automic, Airflow)

● Ability to smoothly handle critical incidents under business pressure (Incident management) when needed.

● Experience in performing RCA’s, documenting incident post-mortem reports and performance tuning in pre-production and production environments

● Closely worked with Kafka/ActiveMQ/RabbitMQ team in sending and receiving asynchronous messages.

● Perform daily health checks of the application, job schedules and infrastructure supporting the application.

● Monitor all alerts and escalate all issues for all procedures and systems.

● Weekly status / Monthly status and SLA (Service Level agreement) reporting

● Strong communication & relationship management skills, enthusiastic & self-driven, with a high degree of commitment.

● Handled outages as part of production support activities and provided solutions after dump analysis

(sev1 & sev2)

● Ability to quickly adapt to new technologies and different project environments.

● Team player with excellent interpersonal skills and analytical abilities. EDUCATION

M.B.A. IIMT Management College, Meerut – UPTU, Lucknow 2007 B.A.(Maths,English, Psycology) SSLNT College, Dhanbad, Vinoba Bhave University 2005 EXTRACURRICULAR ACTIVITIES & ACCOLADES

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• Participated in various Debates, Seminars and Cultural Activities at school and college level.

• Took part in various athletic competitions organized in school and colleges. Technical Skills:

Operating System Unix, Windows

Programming Languages Java, J2EE (JSP, Servlets and JDBC), Unix Scripting, Python,Shell script

Monitoring Tool Nagios,Service Now

Databases DB2, MemSQL, PL/SQL, PostgreSQL

Tools Autosys, Automic, Airflow,Git,Github,

Jenkins,U-deploy, Service Now, Soap UI, REST

UI, Postman,Kibana,Splunk,Grafana,Postman

Domain Finance, Manufacturing

Certification AWS Certified Cloud Practitioner (CLF-C01) Certified Entry-Level Python

Programmer(PECP-30-01)

Certified Selenium Training for Web

Application with JAVA ( Intellipaat.)

Location Austin, TX

WORK PROFILE

C

Client:- Bank of America (Contractual)

Role:- Application Production Support Deployment Engineer Duration:-Nov 2024- Dec 2024

Working

Working as Deployment Engineer in Bank of American for three line of business i.e. Market Risk, Enterprise Credit Risk and Counter party Credit Risk. While handing the tasks,need to get interact with various teams like Development, Application Production Support, Infrastructure, Testing etc. and system like Autosys, Bob Monitor, XLR, Quards, Ansible Tower, U-deploy, Jenkin (CI/CD pineline)Unix and Window server, shell script, Git & Git Hub.

• Monitoring of CRQ portal for the upcoming releases.

• Follow up for approval related to release and release instructions.

• Preparation of Release Runbook as per the Release Instruction.

• Independently doing releases as per the Release Instruction and JIRA and CR.

• Taking care of all the Patching and PIDs.

• Taking care of all the after/post release activities.

• Responsible handing material as well as Non Material releases.

• Working closely with the developer in relation to release and post release activities. Client:- American Express (Infosys Employee)

Role:- Engineer II

Duration:-Jan 2023- May 2024

Worked as an Engineer II JAVA Production Support in American Express for Financial Data Management (FDM) spanning across multiple teams including intermediate system like OFSAA, MEMSQL, EBNC, Kafka, RTF, Flink, Airflow and Automic. Working with various team to implement, track and monitor open issue and problem tickets.

Primary responsibility includes application support, user request handling. My team is responsible for supporting the ingestion, validation and transformation of the data that is required for the finance and regulatory reporting in AMEX.

• Extensively worked on the ServiceNow portal to own production incident tickets, do the relevant analysis and take them to closure.

• Worked on user support request based on their priority(P1,P2,P3,etc), business impact and provided solutions/RCA.

• Assisted with identification and resolution of system, network and application performance issues which improved customer satisfaction by around 20%.

• Experienced in working on Splunk drill down data from logs, thereby reducing the incident turnaround time by 50%.

• Continuous monitoring of Flink dashboard is essential to detect issues such as high query latencies, node failures, or storage issues. Monitoring tools like Amazon CloudWatch can be used to set up alarms for critical metrics such as CPU utilization, storage usage, and query throughput.

• Worked on various Splunk searching techniques like using time range, multi-field searching, pivot, exporting data etc.

• Good knowledge of Java programming language concepts like objects, classes, string manipulation, Collections etc.

• Worked on writing SQL queries to retrieve, insert, and update data from databases. Good experience in writing complex SQL queries like joins, stored procedures, functions etc.

• Worked on http requests load balancing, failover and transition of the pods during heavy traffic.

• Experienced in working on different databases like Oracle and MemSQL.

• Responsible for maintaining Kafka/RTF message flows and providing issue analysis on EBNC and RTF dashboard.

• Took the memory and heap dump of the Kubernetes pods to AWS S3 to analyze the root-cause

• Document the L2 analysis and worked with problem management team to find the root cause.

• Worked on restarting AWS EC2 instances whenever the application is having performance issues.

• Participated in discussions with the business regarding gathering the requirements, changes required, deployments and priorities.

• Worked on JIRA platform for escalation ticket management and other project management issues.

• Maintained clear documentation for all scripts and processes to facilitate troubleshooting and knowledge transfer.

• Worked with 3rd party vendors FIS to gather data regarding tickets and resolved the issues.

• Added savings to the company worth few million dollars with our MIA (Major Incident Avoidance) practice and quick turnaround.

• Mentored newly joined team members on the existing processes and workflows.

• Ensuring applications can access and manipulate data from various database management systems

(DBMSs) reliably and efficiently

• performed of ODBC connections to detect and resolve issues related to database access speed, latency, and resource consumption.

• Feed Monitoring through Oracle tool SFT and Unix Server through PUTTY.

• Solving the issues related to report creation through Oracle financial tool like EBNC, FAH, two way balancing etc.

• Incident triage and documentation with improved Confluence/ run books. Environment: Java, Spring, Microservices, Eclipse IDE, Apache Flink Server, Oracle, GIT, Jira, Jenkins, Agile, Windows Unix.

Client:-Goldman Sachs Consultant (Infosys Employee) Role:-L2 Production Support

Duration:-Oct 2021- Jan 2023

Worked as a L2 production support in Goldman Sachs in App Bank operation division and managing Agreement management(AM) and Client on Boarding(COB) Space. Primary responsibility includes application support, user request handling.

• Co-ordinate with application team for technical issues, performance improvement (Alert fixing)

• User Request for various issues-Data pull, back-end updates etc using SQL queries and stored procedure SLANG.

• Incident Management-Manage incidents and effectively communicate with users, application owners and senior stakeholders.

• Event Management -Ticket handling, monitor and support ticket workflow.

• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.

• Adopt various tools developed by App Bank Engineering team like procmon-Scheduler, BDLS-log monitoring, PACTNXT-putty etc

• Batch Monitoring which is critical as a part of daily activity.

• Identify alerts / processes that can be automated and then work with App Bank Engineering team in automating them

• Managing and planning the weekend maintenance activities while coordinating with the App teams.

• Build and improve run books for generalists to minimize operational errors and gain efficiency

• Solving the issues related to blockages and space issues and the issues on Sybase data servers and Unix hosts.

• Good communication skills with ability to articulate the technical and functional aspects of a production problem to help drive solutions with App Dev teams and senior stakeholders.

• Onsite offshore coordination

Environment:Java,Spring, Apache Tomcat Server, Jira, Canvas, Agile, Windows,Unix,Swagger,Slang,Sybase DB,Kibana

Mar’08 - Aug 2014 Advance Valves Pvt. Ltd., NOIDA

• Worked as Operations Analyst on ERP based Application PowerPay & Payman.

• Maintaining ERP Application including maintaining data, user access/profile, integration and service management.

• Maintaining and mining of data using SQL.

• Raising ticket to production team .

• Worked as a coordinator between the Business and Development team (creating JIRA and direct interaction ).

• Facilitate and Clarify business requirement and functional design for new or modified application using IT standard requirement documentation, Business process flow and process descriptions

• Maintain detailed and extensive project documentation from inception to post-release stage .

• Assist and conduct user acceptance Testing.

• Work with business team to ensure enhancement adoption.

• Understand business needs and assist in recommending future enhancement.

• Worked as Support Specialist and perform daily system monitoring, verifying the integrity and availability of all hardware and software. Responsible for responding to any system generated alerts, which included file System administration and management like monitoring various logs, file system sizes. Monitoring System Performance, Disk space usage.

• Responding to Users queries and their timely resolutions.

• Worked on Unix and Windows system.

• User administration.

• Scheduling jobs via cron.

• Good understanding of TCP/IP and networking concept

• Installation of various software on the systems.

• Basic troubleshooting for local area network systems

• Running query on database to fetch the data.

• Responsible for support of SAP and other applications Coordinating with H/W vendor for hardware issues.

• Prepare reports using the entire Microsoft suite of software.

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(Shailja Kumari)

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