Accounts Payable Customer Service

MICHAEL HARRELL

**** ******** ***** #***

Brooklyn Park, MN 55443

Cell# 612-***-****

*******.*********@*****.***

PROFESSIONAL SUMMARY:

Superior interpersonal skills

Demonstrated success working with invoices in very high volume

Ability to manage multiple projects simultaneously

Proven ability in various aspects of accounts payable such as processing weekly check runs and payroll

TECHNICAL SUMMARY:

Collections

Oracle

Lawson

Great Plains

Frx

Saleforce

PROFESSIONAL EXPERIENCE:

Homeserve – formally Homesmart Chattanooga, TN

March 2024. – Present

Repair Mangement Specialist

Create work orders for appliance service and repairs

Educate customers about plans and products

Assist with creating and modifying accounts

Receive inbound calls concerning case status and reimbursements

Resolve customer complaints and concerns through active listening, empathy and professionalism

MN Golden Hearts – Edina MN. July 2022 – Present

Employment Support Specialist

Assist clients with his/her job search process

Market the client skills to employers

Research and create opportunities for the client

Log and organize information gathered daily into connect team system

Develop relationships with businesses

Negotiate accommodations and conditions (e.g., hours, wages, tasks, breaks, orientation)

Xcel Energy – St. Paul, MN. April 2017 – March 2024

Home Smart Customer Service Specialist

Created work orders for appliance service and repairs

Educated customers about plans and products

Assisted with creating and modifying accounts

Received inbound calls concerning case status and reimbursements

Resolved customer complaints and concerns through active listening, empathy and professionalism

Target.com – Brooklyn Park, MN. October 2015 – December 2016

Sr T.com Specialist Representative

Suggest products to guests to assist or add on sales

Take inbound calls and emails concerning returns and refunds

Resolve customer complaints and concerns through active listening, empathy and professionalism

Heartland America – Chaska, MN November 2013 – December 2015

Customer Service Representative.

Cross sale on products and membership packages the company has to offer

Take inbound calls and asset in returns and Rebates

Resolve customer complaints and concerns through active listening, empathy and professionalism

EDUCATION:

K.R.S. Computer and Business School

Accounting Assistant/Bookkeeper Certificate

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