Marketing Director Customer Service

FEB **, **** • **** W MUKILTEO BLVD, EVERETT, US, 98203 •

********@*****.*** • 425-***-****

JACOB VAIL

Management Professional

PROFESSIONAL SUMMARY

Management professional with over 15 years of extensive expertise in business development, marketing, and strategic planning. Demonstrates a visionary approach to optimizing business performance and enhancing community engagement through innovative strategies and strong leadership. Committed to driving operational excellence and fostering collaborative environments to achieve outstanding results and sustainable growth. EMPLOYMENT HISTORY

OWNER Dec 2016 - Feb 2019

Worlds Beyond LLC Marysville and Everett WA

SECURITY OFFICER Sep 2014 - May 2015

Tulalip Tribes Quilceda Creek Casino

Managed hiring, firing, and bookkeeping, boosting operational efficiency. Led community outreach, enhancing public engagement and brand presence. Developed coexist campaign, fostering positive community relations. Spearheaded financial management and administrative operations while developing impactful community engagement initiatives and social responsibility programmes

Orchestrated business transformation through strategic community partnerships, while maintaining operational excellence in HR and financial management

Optimised business performance through data-driven decision-making, while fostering community relationships and managing end-to-end operational functions

Cultivated strong community partnerships while directing comprehensive business operations, including personnel management and financial oversight

Directed comprehensive business operations, streamlined HR processes, and implemented strategic financial controls while building lasting community partnerships

Established data-driven operational frameworks and enhanced administrative efficiency while maintaining strong stakeholder relationships

Monitored facility security systems and conducted regular patrols to maintain safety protocols, resolving incidents through effective communication and documentation.

Implemented comprehensive access control procedures and maintained detailed incident reports while coordinating with law enforcement agencies.

Partnered with cross-functional teams to enhance security measures, conduct emergency drills, and develop improved safety protocols.

Strengthened facility protection through proactive surveillance, reducing security incidents while maintaining positive visitor relationships.

Provided emergency response and first aid assistance while ensuring compliance with tribal security regulations and safety standards.

Developed and implemented comprehensive access control systems, integrating surveillance technology with physical security measures to enhance facility protection.

Fostered partnerships with law enforcement agencies and internal teams to strengthen security protocols and conduct regular emergency preparedness drills.

Streamlined security reporting procedures and patrol routes, resulting in more efficient incident response times and improved visitor screening processes.

Maintained meticulous records of security incidents while ensuring strict adherence to tribal regulations and safety compliance standards.

MARKETING DIRECTOR Mar 2004 - Dec 2007

Delphin Allergen Systems Springfield, MO

• Managed call flow and responded to technical support needs of customers.

• Drove the short-term and advanced promotional planning processes.

• Analyzed contract performance for bids, budgets and forecasts.

• Maintained up-to-date account distribution information. EDUCATION

MARKETING AND BUSINESS CLASSES

Everett Community College Everett, WA

BUSINESS LAW

Front Range CC Fort Collins, CO

GED

Colorado State University Fort Collins, CO

DESIGN AND ARCHITECTURE

Iti Technical College Everett WA

Closed before graduation

SKILLS

Customer Service, Critical Thinking (Experienced), Mediation (Skillful), Project Management (Skillful), Strategic Planning (Skillful), Recruitment (Experienced), Quality Control (Skillful), Personnel Management (Experienced), Leadership (Experienced), Marketing (Experienced), Sales (Expert), Business Development (Experienced). ADDITIONAL INFORMATION

VOLUNTEER WORK

• Volunteered with Seattle's Men's Chorus

• Adopted a park in Colorado

• Community outreach programs

• Coexist campaign

• Worked with Religious organizations for community engagement ACCOMPLISHMENTS

• Completed intensive training in database fundamentals

• Trained and led technical support teams

• Marketing director for three companies

• Managed a bar with 12 staff

• Ran training courses for 9 months with class sizes of 12 or more

• Developed and implemented employee manual outlining business procedures and office policies

• Negotiated prices, terms of sales and service agreements.Developed comprehensive market analysis frameworks and implemented strategic promotional campaigns while managing technical support operations and customer relationships Streamlined contract performance evaluation processes and optimized account distribution systems to enhance operational efficiency and client satisfaction

Led cross-functional teams in executing promotional strategies while maintaining strong vendor relationships through effective price and service agreement negotiations Pioneered innovative marketing approaches and established robust technical support protocols to strengthen customer engagement and brand loyalty

Orchestrated strategic planning initiatives and managed complex contract negotiations while ensuring optimal resource allocation and customer service excellence

Implemented data-driven market analysis frameworks to optimize promotional strategies while managing technical support operations and vendor relationships

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