Customer Service Representative
Resume:
Sergio Medeiros
Customer Service Representative
Seattle, WA 98102
********@*****.***
Utilize my professional communication skills in Customer Service while enhancing my computer/ computer networking education goals.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Maximus (Apple One Temp Agency) - Seattle, WA
June 2023 to December 2023
Worked for Good To Go! Taking calls from customers that utilized the service, Explained program, took payment for tolls and processed them, discussed issues regarding tolls Customer Service Representative
Maximus (Apple One Temp Agency) - Seattle, WA
February 2023 to May 2023
Worked for MV Transit answering phones from handicapped riders needing a ride, booking rides, seeing where transportation was at.
Customer Service Representative/Data Entry
Charlie's Produce - Seattle, WA
June 2022 to December 2022
Entered invoice information into system for proper delivery of produce, verified information on accounts, updated files.
Customer Service Representative
ABS Communications - Seattle, WA
May 2021 to May 2022
Answered phone calls from customers wanting to leave messages for Drs and offices. Updated customer information and than relayed messages to people that were to receive them. Customer Service Representative
Coinme.com - Seattle, WA
January 2020 to August 2020
Answered customer inquiries via phone, email and chat, updated files, transferred calls to various departments and did other duties as requested
Customer Service Representative
Terra Staffing Services - Seattle, WA
January 2019 to January 2020
Answer incoming calls, delivered legal information about cases and researched payment information, updated customer files.
Customer Service Representative
Accretive Technology Group - Seattle, WA
April 2016 to January 2019
Responded to customer phone calls in a timely manner via phone and email or chat encounters. Updated client database with accurate information as was needed, Processed credit card transaction and provided technical support for billing issues, maintained accurate information was input in customer database. Customer Service Representative
Portland Natural Gas - Portland, OR
June 2015 to April 2016
2: Assisted customers with billing issues updated customer accounts and maintain customer files, processed service order requests for maintenance to gas equipment and inspection; other duties as assigned.
Customer Sales Supervisor
Tickets West - Portland, OR
April 2014 to April 2015
Assisting customers with ticket purchases for shows and events using the Politician Ticketing System, Utilization of the back office T-Res software to handle exchanges, refunds and all manner of client account management, Ticket printing and mailing of tickets to customers, Filing of client information, Other administrative duties as requested.
Customer Accounting Clerk
Nashville Electric Service - Nashville, TN
February 2008 to May 2013
1: Referred customers to specialist in order to resolve billing and complaint issues; input needed maintenance, updated customer information in internal database, overall office administrator, assisted with other duties as requested.
Customer Account Executive/Online Tier One Help Desk Support Comcast Cable - Nashville, TN
June 2004 to February 2008
Provided support to customers in a prompt and professional manner (repair service, over-the-phone troubleshooting, up-selling, service complaints and billing). Customer Service/Alarm Monitor /Programmer
Data watch Systems Inc - Bethesda, MD
May 2003 to June 2004
Monitored alarms and building safety in case of emergencies. Dispatched emergency/medical personnel if needed requested. Responsible for general account maintenance while in a computer networking training program.
Customer Service Representative Level 1
Airlines Reporting Corporation (ARC) - Arlington, VA May 2001 to May 2003
Assisted customers with maneuvering via IAR software; provided first level technical support, responded to customer e-mails and correspondence; tracked calls using Applix Database System; provided data security, trained new employees.
Help Desk Representative Level 3
March First Inc - McLean, VA
October 2000 to May 2001
Continual monitoring of clients websites; created technical tickets for follow-up work using Remedy Database Tracking System, responsible for emergency escalation of technical issues for high-priority clients.
Jobs prior to 2000:
Customer Service Specialist for Online Resources, McLean, VA; Disaster Relief Caseworker for Red Cross; Created Disaster Relief Casework Guidelines, Washington, DC; Customer Service Representative for Washington Mutual Bank, Seattle, WA; Answering Service Operator, Answering Seattle, Seattle, WA; Skills
• 20+ years Customer Service Experience; Experienced with Remedy, Hogan & Applix Database Systems
• Customer service
• Clerical experience
• Technical support
• Windows
• Cash register
• Banking
• Help desk
• Software troubleshooting
• Portuguese
Additional Information
Skills:
20+ years Customer Service Experience; Experienced with Remedy, Hogan & Applix Database Systems
Knowledge of Paciolian Event Ticketing System; Adobe Acrobat, Audix, Banking and Finance, Computer and Information Technology; Desktop Computing, Meridian, Microsoft Excel, Microsoft Office, Microsoft Word
Multimedia Network Troubleshooting; Experience with Problem Analysis, Problem Tracking, Systems Help Desk Management, Telecommunications, Windows 2000 Professional, Windows 98, Windows NT 3.51, Windows NT; Grasp New Systems Quickly; Expert with ACD (Automatic Call Distributor) Pleasant, Patient and Professional Telephone Manner; Bi-lingual (Spanish/Portuguese)
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