It Support Technical

CARL KENNETH DAGLE

Orlando, FL 630-***-**** **************@*****.*** LinkedIn

CAREER HIGHLIGHTS

● Google IT Support Professional Certificate holder, skilled in troubleshooting, networking, and system administration for influential technical support roles.

● 6+ years in customer support, honing problem-solving, communication, and adaptability skills to resolve issues efficiently.

● Proven teamwork and adaptability in dynamic environments, focusing on customer satisfaction and fast, practical support. TECHNICAL SKILLS & EXPERTISE

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Microsoft 365 • Data Visualization • Data Management • Zoom • Slack EDUCATION & CERTIFICATIONS

Google IT Support Professional Certificate 09/2024 Merit America, Coursera

● Skill Development: troubleshooting, customer support, networking, operating systems, systems administration, and security — comparable to the latest CompTIA A+ certification.

● Relevant Coursework: Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts Bachelor of Science in Agricultural Business 03/2002 Silliman University--Dumaguete City, Philippines

RELEVANT EXPERIENCE

Nutritional Clinical Host • Advent Health, East Orlando 02/2024 - Present

● Monitor dietary intake using tablets and the CBOARD app, particularly for diabetic patients, to ensure proper care and nutrition.

● Prepare meals for 20-40 patients daily, ensuring each meal meets specific nutritional needs and dietary restrictions.

● Deliver and collect trays on schedule, coordinating with five nursing staff to maintain cleanliness and organization.

● Advise patients on nutrition, offering tailored meal suggestions and building rapport to improve patient understanding and satisfaction.

Food Service Aide • Advocate Good Samaritan Hospital 07/2023 - 11/2023

● Assisted patients in planning general, cardiac, diabetic, and finger food diets, ensuring compliance using the CBOARD app and collaborating with the nurse station secretary for nourishment orders via the EPIC app.

● Monitored the EPIC app for diet changes, including census, allergies, and NPO status, ensuring data consistency across all interfaces.

● Documented diabetic patients in ACCU, then used the EPIC app to identify the in-charge nurse, notifying them of meal preparations to ensure seamless communication and quality patient care. Food Service Representative • Advocate Illinois Masonic Medical Center 09/2020 - 07/2023

● Interacted positively with patients, utilizing the CBOARD application to track dietary preferences and restrictions, ensuring proper nutrition tailored to individual needs.

● Managed incoming calls from dietitians, nurses, and doctors using EPIC and CBOARD, efficiently printing dietary tickets for timely meal order fulfillment.

● Documented patients under suicide precautions and in isolation (e.g., COVID-19), ensuring accurate information for enhanced safety and effective care management.

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