Customer Service Data Entry

Mya Hood

********@*****.*** – Mobile 936-***-****

Professional Summary

Dedicated and customer-focused professional with 7 years of experience in delivering exceptional customer service and skin care services. Proven ability to resolve customer issues efficiently, build strong relationships, and enhance overall customer satisfaction. Adept at working in fast-paced environments and collaborating with teams to achieve company goals.

Key Skills:

Customer Service & Support

Communication & Interpersonal Skills

Problem-Solving

Multitasking & Time Management

Team Collaboration

Skincare treatment

Waxing

Education:

Licensed Esthetician, Champion Beauty College, 2024

Cosmetology, Northwest Educational Center, 2022

Certified Nursing Assistant, Anzi Health Institute, 2018

Professional Experience

Data Enry Clerk

One Key Sourcing – Magnolia, TX – March 2023 thru Present

Perform data entry tasks, including updating confidential records in database

Organized and filed invoices and employee records

Maintained timesheets for employees

Received and responded to basic employee needs by phone and email

Front Desk Receptionist

Brookdale – Houston, TX – December 2020 thru January 2022

Managed appointments

Greeted clients, patients, and family members

Patient care

Addressed internal and external inquiries

Provided administrative support to all staff

Handled office correspondence

Customer Service Representative

Harris County Toll Road Authority – Houston, TX – January 2019 thru October 2020

Assisted customers with inquiries, complaints, and product support, ensuring a high level of satisfaction.

Resolved customer concerns promptly and professionally

Utilized [CRM software] to track and document customer interactions and feedback.

Collaborated with internal departments to improve service delivery and customer experience.

Managed high volumes of customer inquiries via phone, email, and chat, providing timely resolutions.

Retail Associate and Cashier

Marshalls’ – The Woodlands, TX – January 2017 thru December 2017

Delivered exceptional customer service, addressing concerns and ensuring satisfaction.

Assisted in opening and closing procedures, including cash register balancing.

Collaborated with team members to meet sales goals and enhance store performance.

Greeted customers and provided recommendations to enhance their shopping experience

Restocked shelves and tracked maintained store cleanliness

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