Remote Customer care, Remote data Entry
Resume:
OSAGIE EUNICE OGHOMWENOTITI
**** ****** ****, *** *** Dallas Texas,75243 PHONE: +1-214-***-****
Email: - ************@*****.***
PERSONAL DATA:
Sex: Female
Marital Status: Single
State of Origin: Edo
Language: - English, Igbo, and Yoruba Proficient in Microsoft Word, Excel, and internet.
OBJECTIVE:-
To work in a growing establishment where organizational skills will be fully utilized and face new challenges in my career development.
RESPONSIBILITY:
To perform any duty assigned to me diligently and with high integrity.
EDUCATION:
ENUGU STATE UNIVERSITY
B.sc Public Administration
2nd Class Lower Division 2002-2006
OSISATECH SECONDARY SCHOOL
Independence Layout, Enugu S.S.C.E 1995-2001
SAINT SAVIOUR’S SCHOOL
Ebute Metta, Lagos. 1995
First School Leaving Certificate
SHORT TRAINING:
GUINNESS NIGERIA PLC
•Aggressive salesmanship training June 2003
•Toward achieving customer service excellent July 2004
WORKING EXPERIENCE.
TAYLOR FARMS - PICKER AND PARKER 2023-2025
Pack, weigh, and label completed items for shipment or storage
Follow all company guidelines regarding packaging to ensure items arrive at their destination
Identify and dispose of defective items before they are shipped to customers
Properly use packaging materials, including hand tools, glues, nails, padding, etc
Keep complete records of all materials that go through the warehouse.
COMMUNITY OPTION – CAREGIVER 2021-2023
Helping clients with personal care and hygiene, such as bathing, dressing, and wound care
Assisting clients with medication management and administration
Transporting clients to and from appointments, errands, activities, etc.
Preparing and serving meals for clients
Providing companionship and emotional support to clients
Performing light housekeeping and managing finances for clients
TEK-EXPERTS - TECH SUPPORT ADVOCATE
OFFICE 365 CONSUMER 2019 - 2022
•Act as the primary technical contact, delivering advanced technical troubleshooting and problem-solving solutions for individual customers, including issues escalated to the highest management level.
•Interview clients to gather information useful in providing recommendations and solutions regarding installation of office applications as well as Windows installation, Update, or Upgrade.
•Collaborate on cross-team and cross-product technical issues by working with colleagues from others as needed to resolve customer problems.
•Collaborate with subject matter experts and escalation managers when additional support is needed.
•Manage critical issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.
•Troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
CONTEC GLOBAL INFOTECH
CUSTOMER CARE REPRESENTATIVE 2016 - 2018
•Responding to incoming customer calls concerning new and existing customer accounts within a call center environment.
•Maintaining company standards during recorded calls in order to ensure high quality service.
•Receiving incoming calls and makes outbound calls when necessary.
•Receiving and remedies customer complaints and grievances.
•Recording all calls in detail.
•Receiving request for new account service and account cancellation.
•Servicing existing accounts.
JUMIA
CUSTOMER CARE REPRESENTATIVE 2014 - 2015
•Set up new customer accounts, obtain and evaluate all relevant information to handle product and service inquiries.
•Perform customer verifications
•Direct requests and unresolved issues to the designated resources and keep records of customer interactions and transactions.
•Being the first point of contact for customers
•Working towards and achieving stretching personal and team objectives.
•Processing customer orders and up-selling products based on identified customer needs.
•Maintaining quality service by following organization standards.
•Contributing to team effort by accomplishing related results as needed
WILDFLOWER PR&COY
PA to the HEAD, PR, STRATEGY& COMMUNICATION 2013 - 2014
JOB FUNCTION.
•Scheduling meetings, correspondence and Note taking
•Answering calls and making business calls
•Doing all office and client reports
•Taking care of travelling arrangements.
OTHER DUTIES/ASSIGNMENTS
•Allign social media activities with the business goals.
•Build a community of fans/brand loyalty.
•Ensure to go above and beyond in customer care services, maintaining a long lasting bond between brand, clients and its target audience.
•Manage clients account based on effective communication.
•Follow-up on the brand story and keep track of what people are saying about the brand.
•Work on reports (Online/Print Reports) to confirm if client events are trending.
•Come up with amazing ideas on how to make client get more fans.
•Ensure that the media has good stories on the clients.
•Draft press releases for client events and shows.
COMFORT CARE – CARE GIVER 2009 - 2012
JOB FUNCTION.
Helping clients with personal care and hygiene, such as bathing, dressing, and wound care
Assisting clients with medication management and administration
Transporting clients to and from appointments, errands, activities, etc.
Preparing and serving meals for clients
Providing companionship and emotional support to clients
Performing light housekeeping and managing finances for clients
KIRIJI MEMORIAL GRAMMAR SCHOOL
Igbajo, Osun State (NYSC) 2008 - 2009
Teacher: English Language
JOB FUNCTION.
•Teaching the junior students English.
•Giving test and exams
•Recording of scores and compiling of termly results.
ZAPPHAIRE EVENTS
Obalende, Lagos State
Hostess; supervising and ushering 2007
JOB FUNCTION.
•Ushering and Supervision during events of festivities.
•Event organization and Management.
•Ensuring that people are comfortable and satisfied.
GUINESS NIG. PLC
New Heaven, Otigba Junction 2002 - 2006
Enugu Sales Rep
•JOB FUNCTION.
•Promotional Awareness and Merchandising
•Face to face interaction with consumers at different outlets.
•Sampling of products and its promotional benefits.
•Meeting the targets and recording the sales and entries.
HOBBIES:
Meeting people, Reading and travelling.
PERSONAL QUALITIES:
•An amiable team player and Client –focused.
•Good communication and inter-personal skills.
•Highly focused with good learning speed.
•Self-driven and ability to work under pressure.
REFEREES:
FRED EZE
H.O.D.
Public Administration Dept
Enugu State University of science & Technology 080********
OWUDINJO NDUBISI
Head of Operations- Access/Diamond Bank Zaria
A.A. Sule.
Honourable Member of Federal House of Representative, Abuja, F.C.T
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