Inventory Management Information Technology

EDDIS HERNANDEZ

IT Inventory Manager Greater New York Area

***************@*****.*** 201-***-****

EDUCATION:

Mercer County College May 1989

AAS Information Technology

SKILLS:

Auditor, Microsoft Office, Point of Sale (POS) Systems, Technical Documentation, Technical Training, Technical Support Troubleshooting, Mobile Technology, Project & Inventory Management, Software Installation, Printer Support, Computer Hardware, Information Technology and Databases TOOLS & EQUIPMENT:

First Choice, Microsoft Office, Office 365, PC, Laptops, Monitors Handheld devices, IBM, Windows 7, 8, 10, iOS, and Android platforms

EXPERIENCE:

LG Electronics Englewood Cliffs, NJ July 2023 – Present Inventory Manager Contract

● Oversee the entire inventory management process, from receiving goods to distribution and maintain efficient inventory control procedures

● Implement and leverage inventory management software and systems

● Explore and recommend new technologies to enhance efficiency and accuracy.

● Ensure compliance with regulatory requirements related to inventory management.

● Analyze costs associated with inventory management and implement cost-saving measures; savings totaling 100K+ to date

● Performed tasks associated with returning defective and broken items for warranty repair. Maintained physical and virtual records of all inbound and outbound shipments. Performed inventory preparation and managed the physical inventory process (Weekly and Monthly). Regenity Biosciences Mahwah, NJ May 2022 – June 2023 Inventory Shipping & Receiving Full-time

● Maintaining accurate inventory records.

● Coordinates a physical inventory and tracks all hardware devices

● Validate and attest that deliveries match the Purchase Order, performing life cycle management, and creating process maps related to documentation

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IBM New York, NY November 2018 – November 2020 Inventory Manager Full-time

● Maintained IT Asset Inventory for GroupM and WPP. Maintained and issued inventory reporting, including inventory accuracy, cycle count metrics. scrap processing and EOL Disposal.

● Worked with IT, finance, procurement, and logistics to identify key areas to improve for service, operational excellence, and cost. Effectively communicated with all levels of internal management.

● Maintained up-to-date procurement & asset management documentation, operational guidelines, and procedural manuals. Reconciled date in Asset Management system and resolved discrepancies or reconciled newly uploaded items and purchased items.

● Worked closely with both the recruitment & operations team to ensure that the appropriate IT hardware is available based on the hiring and deployment plan for U.S. operations.

● Performed tasks associated with returning defective and broken items for warranty repair and maintained physical and virtual records of all inbound and outbound shipments.

● Readiness and delivery of weekly New Hire Onboarding IT equipment and peripherals to all departments.

● Editing and modifying computer asset information in ServiceNow as needed to ensure appropriate accountability of equipment

Konica Minolta New York, NY September 2018 – November 2018 Help Desk Specialist II Contract

● Ensured that the appropriate assets are deployed on-time to new hires.

● Ensured that asset retrieval is triggered as part of the off-boarding process for exiting employees. Macy’s New York, NY February 1995 – February 2018 Senior IT Support Technician Full-time

● Troubleshooting PCs, scanners, and portable hand-held equipment’s.

● Strong Retail Pro Experience on POS system installations and configured hardware equipment PC, laptop and tablets.

● Implemented new software applications and software upgrades.

● Repaired and upgraded all POS, PC hardware and software.

● Troubleshooted mobile devices, printers, scanners, computers and related equipment within Macy’s department stores.

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● Maintains, analyzes, troubleshoots, and repairs printer systems on the following network MFD and personal printers such as Xerox, HP, and Lexmark

● Phone support for printer and multifunctions while creating open tickets when applicable to 3rd party.

● Extensive experience on POS retail windows-based registers and Kiosk thermal printers.

● Printer Install, Moves, Adds, Changes, and Deletions (IMACD)

● Worked and communicated directly with POS Warehouse customers to troubleshoot, service, and repair machines and other equipment.

● Conducted on-site End of Job Walkthrough of central office equipment installations, including transport, switch, and power, to ensure compliance with client Standards.

● I tracked in CCP of all installation job milestones in client location, performed EOJ on 100% completed installations in client location, and tracked target dates to insure EOJ's are completed within milestone dates.

● Performed preliminary Q/A's and conveyed deviations or changes to the responsible client supervisor for remediation.

● Provided documentation and feedback to management on EOJ's completed, quality issues, and any and all issues related to job completion and adherence to client's installation and quality standards. Macy’s New York, NY February 1990 – February 1995 Computer Operator Full-time

● Prepared equipment for operations by accessing software in computer, loaded paper into printers and/or plotters and prepared them for output.

● Maintained operations by monitoring error and stoppage messages, entered commands to correct errors and stoppages; reloaded paper when needed, and gathered additional resources when stock was low.

● Documented problems and questions by completing production logs.

● Maintained supplies inventory by checking stock to determine inventory level, anticipated supplies that were needed; placing and expediting orders for supplies; and verifying receipt of supplies.

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