Sales Representative Social Media

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SHANTEKA GLENN

Wedding Coordinator/Sales Representative

PROFESSIONAL SUMMARY

Wedding Coordinator and Sales Representative with extensive expertise in event planning and client engagement, utilizing creativity and advanced communication skills to craft memorable experiences. Demonstrates a strong ability to manage multiple priorities effectively, leveraging skills in customer service and documentation review to enhance client satisfaction and streamline processes. Passionate about fostering innovative solutions and eager to expand leadership responsibilities in dynamic event management environments.

Versatile and dedicated professional receptionist with highly regarded people skills and organizational abilities. Manages and plans work schedules with efficiency and fluidity. Communicates respectfully and clearly with staff and clientele. Handles multiple tasks in a fast-paced working environments very competently.

EMPLOYMENT HISTORY

WEDDING COORDINATOR/SALES REPRESENTATIVE Mar 2022 - Present Pristine Chapel Lakeside Jonesboro, GA

RECEPTIONIST Aug 2020 - Mar 2022

Eagles Landing Family Practice Stockbridge, GA

• Kept reception area clean and neat to give visitors positive first impression.

• Responded to inquiries from callers seeking information.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Operated multi-line telephone system to answer and direct high volume of calls.

• Handled cash transactions and maintained sales and payments records accurately.

• Maintained visitor log for entering and leaving facility for security purposes.

• Maintained confidentiality of information regarding clients and company. Coordinate vendor communications for efficient event execution and timely deliveries. Promote events via social media, increasing attendance and engagement. Design creative themes and activities to captivate attendees. Guide couples in selecting decorations, floral arrangements, and music. Manage wedding contracts and client documentation. Leveraged social media strategies to boost event visibility, resulting in increased attendance and client satisfaction.

Orchestrated seamless vendor coordination, enhancing event execution efficiency and client satisfaction while managing contracts and documentation.

Devised creative themes and activities, captivating attendees and elevating event experiences, resulting in positive client feedback and referrals.

Guided couples through decoration, floral, and music selections, fostering strong client relationships and ensuring personalized wedding experiences.

Implemented targeted social media strategies, significantly boosting event visibility and attendance, leading to measurable increases in client satisfaction.

Pioneered innovative event concepts, setting new standards in wedding coordination and consistently exceeding client expectations in a competitive market.

• Provided clerical support to company employees by copying, faxing, and filing documents. REMOTE CUSTOMER SERVICE REPRESENTATIVE Oct 2017 - Aug 2020 TPUSA Columbus, OH

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Updated account information to maintain customer records.

• Addressed customer account discrepancies and concerns.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Detailed payment options and explained price, receipt and billing details to customers. MEDICAL ASSISTANT Jan 2014 - Oct 2017

Moore Orthopedics & Sports Medicine Lexington, SC

• Taught patients about medications, procedures, and care plan instructions.

• Performed medical records management, including filing, organizing and scanning documents.

• Called and faxed pharmacies to submit prescriptions and refills.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Obtained client medical history, medication information, symptoms, and allergies.

• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Verified patient insurance coverage and collected required co-payments. FRONT DESK RECEPTIONIST Nov 2005 - Jul 2010

Clarendon Memorial Hospital Manning, SC

• Greeted and welcomed guests, providing a positive first impression of the company.

• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.

• Maintained cleanliness and organization of the front desk area at all times.

• Provided administrative support to various departments as needed, including data entry and filing.

• Managed visitor logbook accurately by recording necessary details for security purposes.

• Trained new receptionists on office procedures, phone systems, and customer service best practices.

• Collaborated with IT department to troubleshoot technical issues related to phone systems or software.

• Assisted with onboarding new clients and securing paperwork completion.Managed multi-line phone system, efficiently directing high call volumes while maintaining visitor logs and ensuring facility security protocols.

Coordinated with vendors, contractors, and service personnel to streamline order processing and effectively communicate instructions.

Maintained accurate sales and payment records, handling cash transactions with precision to support financial integrity.

Cultivated a welcoming environment by maintaining a clean reception area, enhancing visitor experience and company image.

Streamlined multi-line phone system operations, enhancing call routing efficiency while maintaining meticulous visitor logs and security protocols.

Fostered seamless communication with vendors and contractors, optimizing order processing and instruction delivery for improved operational flow. Managed cash transactions with precision, ensuring accurate sales and payment records to support financial integrity and reporting.

EDUCATION

LICENSE IN COSMETOLOGY May 2011 - Jan 2012

Kenneth Shuler School of Cosmetology-Columbia Columbia, SC HIGH SCHOOL DIPLOMA May 2003

Manning Hight School (Phoenix Charter High School) Manning, SC SKILLS

Customer Service (Experienced), Event Planning, Reception Management, Client Correspondence, Creativity, Adaptability, HIPAA, EMR Systems, Documentation Review. LANGUAGES

English (Native).

ADDITIONAL INFORMATION

WORK AUTHORIZATION

Authorized to work in the US for any employer

HOBBIES

I love to make bouquets for weddings with my free time. I also like to decorate centerpieces and do creative thing's Because I still do weddings with my free time. REFERENCES

Fancy Leonard, We be logistics +1-678-***-****); Gregory Davis, 360 photos (*******.*****@*******.***, 404-***-****).

• Demonstrated strong problem-solving skills when handling difficult situations or demanding customers.Streamlined front desk operations, enhancing visitor experience and improving departmental communication efficiency. Implemented new logbook system, bolstering security measures. Fostered interdepartmental cooperation, particularly with IT, to resolve technical issues promptly. Mentored new receptionists, elevating team performance and customer service standards. Meticulously managed high-volume call traffic, ensuring accurate message delivery and minimizing communication errors. Maintained impeccable front desk organization, projecting professionalism. Provided crucial administrative support across departments, demonstrating versatility and willingness to assist beyond primary responsibilities. Adapted swiftly to evolving office needs. Devised creative solutions for challenging customer interactions, significantly improving guest satisfaction. Proposed and implemented process improvements, enhancing overall reception efficiency. Streamlined front desk operations, enhancing visitor experience and departmental communication. Implemented new logbook system, bolstering security measures.

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