Continuous Improvement Administrative Support

JIGNA MISTRY

Phone: 470-***-****

Email: **************@*****.***

Atlanta, Georgia

OBJECTIVE

Seeking a challenging opportunity that will enable me to leverage my knowledge and skills to achieve both personal and strategic goals within a performance-oriented organization. I am dedicated to continual learning and job satisfaction through the optimal utilization of my experience and qualifications. I am eager to contribute effectively towards the objectives and growth of the organization.

PROFESSIONAL FORTE

Certified ScrumMaster (CSM): Proficient in Scrum principles and Agile methodologies, facilitating Scrum ceremonies and coaching teams for continuous improvement.

Loan Disbursement & Documentation: Expertise in managing the disbursement and documentation processes for various types of loans.

Monthly and Annual Account Reviews: Skilled in conducting monthly and annual account reviews for compliance and financial management

Systems Proficiency: Proficient with Finacle, ECBF, and Calypso for efficient banking operations

Collateral Management: Experienced in maintaining FDR margins against collateral securities

Loan Monitoring & Recovery: Track record in managing overdue loans and facilitating timely recoveries.

Insurance Policy Management: Maintained & updated insurance policies for hypothecated stocks and mortgages.

Foreign Currency Term Loans: Skilled in disbursing and recovering Foreign Currency term loans, adhering to regulations.

Transactions & Processes Monitoring: Ensured accuracy and efficiency in transaction and process monitoring.

Administrative support : Provided executive support, report preparation, and inquiry handling

Invoice and billing management: Managed invoices and billing with accuracy and timeliness.

Organizational proficiency: Coordinated office operations, schedules, and record-keeping.

Data management: Proficient in database management and report generation for operational efficiency.

CERTIFICATIONS

Certified ScrumMaster (CSM)

Scrum Alliance [September 2024]

Certification URL: 1998597-csm

Skills Gained

In-depth understanding of Agile principles and the Scrum framework, including the roles of Product Owner, Development Team, and Scrum Master.

Proficient in facilitating Scrum ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives

Skilled in backlog management, prioritization, and fostering team collaboration and self-organization.

Trained in identifying and removing impediments to ensure teams can deliver value consistently.

Knowledge on servant leadership principles, promoting team empowerment, accountability, and continuous improvement.

Familiar with Agile tools like JIRA for tracking progress, creating user stories and fostering transparency.

Eager to apply Agile methodologies to real-world projects, drive continuous delivery, and enhance team productivity.

PROFESSIONAL EXPERIENCE

Administrative Support (Remote)

GS INTERIOR, Family Business, India

November 2020-October 2024

After moving to the USA, I decided to leverage my skills and experiences I gained in the family business of Interior designer.

As a support to my family’s business (G.S.Interior) I mainly handled the administrative duties from my previous experience.

Systematically organized and updated business documentation, ensuring efficient record-keeping and easy access..

Handled billing procedures, including preparing invoices, estimates & bills.

Conducted thorough research to identify potential clients and opportunities from various online platforms and social media providing leads to Proprietor

Skills Gained

Developed organizational skills through document management and billing processes.

Enhanced attention to detail by handling financial information and ensuring accuracy in documentation.

Strengthened communication skills through remote coordination.

Contributed to business growth by identifying and pursuing new opportunities

Synergy elevators, India

Coordinator, Office operations

February 2020 – September 2020

Maintained multiple tasks, organized and maintained company related records.

Managed documentation, billing, invoices and site details

Handled client interactions professionally and resolved issues if any.

Handled the renewal process for AMC for lifts and elevators, ensuring timely and accurate renewals.

Prepared and processed renewal documentation, including agreements and invoices.

Maintained detailed records of all AMC contracts, renewal dates, and related correspondence to ensure effective tracking and management

Data entry and reporting

IndusInd Bank Ltd, India

Deputy Manager, Credit Administration Department

May 2015 - December 2019

Managed credit administration processes and operations within IndusInd Bank, ensuring compliance with regulatory requirements and internal policies.

Oversaw the documentation and disbursement of loans, maintaining high standards of accuracy and efficiency.

Conducted monthly and annual reviews of accounts to evaluate financial performance and adherence to credit limits.

Utilized banking systems such as Finacle to streamline processes and enhance operational efficiency.

Collaborated with cross-functional teams to monitor loan defaulters, facilitate loan recoveries, and maintain collateral securities.

Managed insurance policies related to hypothecated stock and mortgage properties, ensuring comprehensive coverage and compliance.

KEY RESPONSIBILITIES

Loan Processing: Managed the processing of various types of loans and products.

Client Management: Handled Agricultural and Industrial clients

Sanction Note Review: Verified client details and assessed eligibility before credit allocation, ensuring compliance with policies.

Warehouse Receipt Financing: Administered financing against warehouse receipts, ensuring compliance and accuracy.

Warehousing Funding Loan Processing: Administered financing against warehouse receipts with accuracy.

Collateral Management: Managed lodgments and linked collaterals to loan facilities.

Limit Allocation: Allocated and reallocated limits for fund-based and non-fund-based facilities..

System Updates: Extended limits in systems as per credit approvals and guidelines

FCTL Management: Handled disbursement and recovery of Foreign Currency Term Loans.

RTGS & NEFT Transactions: Executed RTGS and NEFT transactions, ensuring accurate and timely fund disbursements.

Forward Cover Booking: Managed forward cover booking to mitigate currency risk.

Deal Rectifications: Addressed deal rectifications and repairs for accuracy and compliance.

Database Maintenance: Maintained internal databases for accurate reporting and compliance.

Issue Resolution: Coordinated, escalated, and followed up with internal parties to resolve issues and obtained approvals from senior management.

UAT testing: Conducted thorough UAT in a banking environment, collaborating with business users and technical teams to validate system functionality and ensure that banking applications like Finacle met business requirements. Identified and documented bugs, discrepancies, and areas for improvement, ensuring high-quality product delivery and minimizing post-implementation issues and provided feedback on the functionality of new features, contributing to continuous improvement in banking operations by successfully sign off on final releases.

Ultima chemicals specialty, India

Co-Ordinator, Marketing & Sales team.

Nov 2014 - Mar 2015

As a sales coordinator I played a pivotal role in supporting the sales team and ensuring seamless execution of our sales.

Delivered high-quality customer service, addressing inquiries and resolving issues to maintain strong client relationships.

Maintained accurate sales records

Conducted 20-30 cold calls daily, successfully introducing company products to potential clients and generating new business opportunities.

KEY RESPONSIBILITIES

Sales Support: Provided support to the sales team, assisting with administrative tasks and ensuring smooth execution of sales processes.

Order Processing: Managed order processing from initiation to completion, ensuring accuracy and timely delivery of products to customers.

Coordination: Coordinated with various teams, including marketing, accounts and delivery, to ensure alignment and successful execution of sales initiatives.

Lead Generation: Successfully generated leads through consistent cold calling, contributing to a increase in potential clients.

EDUCATION

M.F.M (Master of Financial Management)

Thakur Institute of Management Studies & Research, 2019

B.M.S (Bachelor of Management Studies)

Mumbai University, 2014

H.S.C (Higher Secondary Certificate)

Mumbai University, 2011

S.S.C (Secondary School Certificate)

Maharashtra Board, 2009

COMPUTER PROFICIENCY

Proficient in Microsoft word, excel, power point and outlook. Capable of creating detailed reports, data analysis, and delivering impactful presentations.

In-depth knowledge of banking systems such as Finacle, ECBF, and calypso for managing transactions, enhancing operational efficiency, and streamlining banking processes.

Familiar with project management and agile tools like JIRA for managing sprints, backlogs, and fostering team collaboration.

Basic understanding of hardware components, networking principles, and it troubleshooting to ensure seamless team operations and provide technical assistance when required.

PERSONAL STRENGTH

Strong communication skills

Multitasking

Team collaboration

Adaptability

Leadership

Time management

Analytical thinking

I hereby declare that all the above-furnished information is true and correct to the best of my knowledge and belief.

Date: __/__/

[JIGNA MISTRY]

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