Customer Service Medical Records
Resume:
LaDora Gentry
Longview, TX *****
*********@*****.***
Dear Hiring Manager,
I am writing to express my interest in the [Job Title] position at [Company Name]. With a diverse background in office administration, customer service, caregiving, and nutrition support, I am confident that my skills and experiences align well with the needs of your team. I believe I can bring a strong work ethic, a passion for helping others, and a commitment to excellence to this role.
In my most recent position as a Caregiver at Embark Care, I had the privilege of providing compassionate care to clients in their home environments, which has honed my ability to meet individual needs and create comfortable, supportive environments. Prior to that, I worked as an Office Clerk III with the Registered Voters SBC through Kelly Services, where I managed voter registration processes and provided exceptional customer service. I also have experience as a Loan Closing Specialist, Patient Access Representative, and Nutrition Assistant, all of which have allowed me to refine my organizational skills and attention to detail.
My previous roles have equipped me with excellent communication skills, a solid understanding of administrative processes, and the ability to work effectively both independently and within a team. I am proficient in various office software, including Microsoft Office and Google Suite, and I am comfortable managing multiple tasks in a fast-paced environment.
I am eager to bring my strong work ethic, dedication, and diverse experience to [Company Name], and I am excited about the opportunity to contribute to your team. Thank you for considering my application. I look forward to the possibility of discussing how my background and skills can support your organization’s goals.
Sincerely,
LaDora Gentry
LaDora Gentry
479 Eastside Rd
Longview, TX 75603
*********@*****.***
Objective
Dedicated and detail-oriented professional with extensive experience in customer service, office administration, healthcare, and caregiving. Seeking to leverage diverse skill sets and contribute to a dynamic team in a challenging position.
Work Experience
Caregiver
Embark Care — May 2024 – December 2024
Provided compassionate care to clients in home settings, ensuring their physical, emotional, and daily living needs were met.
Assisted with daily tasks such as meal preparation, personal hygiene, mobility support, and medication management.
Maintained a safe and comfortable environment for clients.
Office Clerk III
Registered Voters SBC (Kelly Services) — August 2023 – February 2024
Performed administrative duties, including data entry, filing, and organizing voter registration documents.
Assisted with processing voter information and ensuring compliance with state regulations.
Delivered exceptional customer service in responding to voter inquiries.
Nutrition Assistant
San Bernardino City Unified School District — November 2021 – January 2024
Supported the preparation and serving of meals in accordance with school district nutritional guidelines.
Maintained inventory, ensured food safety standards were met, and assisted with meal distribution to students.
Provided customer service during meal service, addressing student and staff needs.
Loan Closing Specialist
Loan Depot — August 2019 – March 2020
Managed and coordinated the closing of home loan transactions.
Ensured the accuracy and completeness of loan documentation and worked directly with clients, underwriters, and agents.
Provided clear communication and support to clients through the closing process.
Patient Access Representative
UT Health Medical Center — November 2016 – June 2018
Managed patient check-in and registration for medical appointments, ensuring accuracy of personal and insurance information.
Processed patient forms and verified insurance details.
Delivered exceptional customer service to patients and addressed their concerns in a professional manner.
Lead Office Assistant
County of San Bernardino — April 2007 – June 2013
Supported physicians with administrative tasks, including data entry and document preparation for patient's medical records.
Assisted in reviewing and analyzing electronic data for completeness and accuracy.
Education
Victor Valley College
Major: Psychology
Barstow Community College
Major: Sociology
Skills
Strong interpersonal and communication skills
Expertise in administrative tasks, office management, and customer service
Knowledge of medical office procedures and patient access protocols
Proficient in Microsoft Office Suite and Google Workspace
Ability to manage multiple tasks and prioritize effectively
Compassionate caregiver with attention to clients' needs
References
Available upon request.
Contact this candidate