Customer Service Representative
Resume:
Cassandra Blackmon
*********.***@*****.*** +1-678-***-****
PROFESSIONAL SUMMARY
Goal-oriented Customer Service Representative with over 20 years of experience working with a diverse client base and always delivering exceptional results. Great communication skills, self-motivated, and comfortable working alone or with teams to accomplish the task at hand. PROFESSIONAL EXPERIENCE
Matco Tools - Akron, OH October 2019 – Present
Collections Rep/ Credit Rep
• Ensure customer calls are properly handled and documented in a timely manner.
• Handle, research, and settle multiple disputes weekly.
• Handle irate customers smoothly to achieve performance targets.
• Consistently meet or exceed monthly goals of $75,000 all while working from home.
• Purchase distributor contracts.
• Audit contracts.
• Process medical forms for mechanics on medical leave.
• Process adjustments.
• Run credit for new or existing applicants.
Staffmark - Smyrna, GA October 2012 – January 2019 Staffing Recruiter
• Conducted telephone interviews with candidates using behavioral based scripts.
• Documented interview results in staffing system.
• Completed job placement and new hire process to meet HR standards.
• Released candidates from job requisitions when appropriate and scheduled store face-to-face interviews for the Management team.
• Actively engaged candidates during screening process to identify relevance and strong customer service skills.
Matco Tools - Stow, OH June 2006 – August 2012
Credit Representative
• Processed credit applications/conveyed credit decisions.
• DCAS-Mechanic collections/average $36k a month.
• Audited contracts to ensure all contractual requirements were met.
• Processed adjustments for distributors and confirmed credits were processed accordingly.
• Explained information in simple terms to engage and educate our customers. EDUCATION
Ashworth College - Norcross, GA January 2002 – April 2005 Accounting Diploma in Bookkeeping and Accounting Program
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