Scrum Master Continuous Improvement

Sarita Kumari Jha

Portland, OR 971-***-****

******.***.***@*****.*** www.linkedin.com/in/sjhabsc/

Certified SAFe Scrum Master

Drive Agile Excellence & Deliver High-Quality Software Solutions

Empower teams and deliver value across banking, retail, and technology sectors by leading Agile ceremonies, coaching cross-functional teams, and fostering collaboration to achieve organizational goals. Adept at removing impediments, managing stakeholder relationships, and promoting culture of continuous improvement. Excel in communication and conflict resolution, driving high-performing teams to exceed project KPIs. Lead Agile transformations to improve delivery efficiency and ensure adherence to scrum principles.

Areas of Expertise

AGILE METHODOLOGIES: Scrum, Kanban, SAFe, Agile Coaching, Team Facilitation, Agile Transformation, Continuous Improvement, Backlog Management, User Story Prioritization, Agile Metrics (Burndown Charts, Velocity, Lead Time, Cycle Time)

TECHNICAL SKILLS: Jira, Azure DevOps, Figma, Miro, Twilio Segment, Financial System Analysis, Data Reconciliation

ADOBE EXPERIENCE CLOUD (AEC): Journey Optimizer (JO), Customer Data Platform (CDP), Experience Platform (AEP)

OTHER SKILLS: Cross-Functional Leadership, Stakeholder Engagement, Risk Management, Issue Resolution, Communication, Conflict Resolution

Professional Experience

CHINGU.IO, Remote

Program Manager / Scrum Master 2023 - Present

Facilitate Agile practices to enable teams to deliver high-quality solutions efficiently. Assess current Scrum maturity level of multiple engineering squads via meetings and surveys and provide optimal to drive self-managed and more productive teams. Manage communication between product teams and stakeholders and provide clear updates on KPIs, project risks, and delivery timelines.

●Led daily stand-ups for teams focused on integrating customer data from various sources into CPD, resulting in 15% reduction in data integration errors and 10% improvement in speed of data ingestion.

●Coached teams on user story creation for JO features, focusing on clear acceptance criteria for campaign orchestration and personalization rules, reducing rework 5% and improving stakeholder collaboration.

●Facilitated collaboration between product teams and stakeholders on developing new CDP customer segments and implementation of JO personalized journeys, enhancing stakeholder satisfaction and cohesion between development and marketing goals.

●Monitored sprint progress, using Jira, and presented key metrics (burn-down charts, velocity, cycle time) to stakeholders, providing transparency into development progress of CDP integrations and JO campaigns, securing timely course correction and alignment with marketing campaign timelines.

●Evaluated Scrum maturity through surveys, interviews, and sprint observations, identified gaps in communication, and implemented refined backlog grooming, improving sprint planning and daily stand-up retrospectives, cross-team communication 15%, and stakeholder satisfaction 10%.

●Conducted transition from Waterfall to Agile for AEC development and coached teams on best practices, improving delivery timelines 10% and adaptability to marketing needs.

BANK OF INDIA, Jamshedpur, India

Business System Analyst 2012 - 2023

Analyzed and optimized financial systems and collaborated with technical teams to deliver impactful solutions. Generated and analyzed financial reports to support strategic decision-making processes.

●Supported retail marketing team by segmenting targeted audiences to increase credit card usage, resulting in 10% growth in new users.

●Performed reconciliation processes, ensuring data accuracy and consistency across banking systems, reducing discrepancies 25%.

●Translated business requirements into technical specifications, facilitating seamless collaboration between engineering and product teams, decreasing rework efforts 30%.

●Established system implementations and upgrades, including testing and user training, guaranteeing operational continuity and minimizing downtime 20%.

●Created targeted member segments for marketing campaigns, increasing new credit card user acquisition 15%.

●Executed seasonal marketing campaigns, enhancing member engagement 18%.

Education

Executive Master of Business Administration (MBA), Information Technology, DY Patil University, India

Bachelor of Science (BS), Mathematics, Ranchi University, India

Certifications

Certified SAFe 6 Scrum Master

Professional Scrum Master II (PSM II)

Professional Scrum Master I (PSM I)

Professional Scrum Product Owner I (PSPO I)

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