Front Desk Data Entry

Shakirat Balogun

346-***-**** • *******.*******@*****.*** 20814 Lansing ridge lane • Katy, TX 77449

CAREER SUMMARY

An industrious, well-rounded, clerical and team-player with a "can do" attitude is in pursuit of a full-time career. I have many years of corporate experience in the healthcare, with a specialization in clerical duties, front desk management, and patient information and patient management.

Delsem International

Front Office Specialist

05//22 – Present

Answer all incoming phone calls and redirect them or keep messages greet and welcome guests, answer questions and address complaints, receive letters, check, sort and forward emails, packages and distribute them, keep updated records and files, schedule daily meetings, prepare outgoing mail by drafting correspondences, securing parcels, monitor office expenses and costs, make travel arrangements

Memorial Hermann Health Group

Charge Entry Specialist

05/17-05/22

Reviewing patient records and bills to ensure accuracy, entering patient treatment codes into billing software, processing and submitting medical claims to insurance companies following up on rejected or denies claims, communicating with healthcare providers and insurance companies to resolve billing issues, assisting patient inquiries about billing and insurance, maintaining confidentiality of patient data according to HIPPA guidelines, updating and maintaining billing software with the latest coding information, performing regular audits to ensure that all charges are accounted for and billed correctly, processing payments from insurance companies and patients

Houston Methodist Willowbrook Hospital – Primary Care Department

Patient Affairs Coordinator

11/13 – 05/17

Tailoring my ICARE values to provide clerical and patient management skills for daily check-out operations at the front desk. This includes coordinating with the physicians and medical assistants for operational changes in a small multispecialty, clinical practice. Administrative/Physician support spans secretarial cross coverage, phone coverage, letter preparation, chart preparation, and patient screening scheduling MRI, Ct, Venous Doppler and Ultrasounds. Clinical duties include Athena/Next Gen Practice Management data entry, office equipment maintenance, and receipt of office supplies/vendor packages. Additional duties include routine and non-routine assigned duties.

Texas Children’s Hospital

Patient Registration

01/05 - 11/13

Demonstrated excellent customer service and patient management skills for daily check-in operations at the front desk. This included personal and financial data collection, data entry, verification, strict HIPAA adherence and cash handling. Regular collaboration with the physicians and medical assistants was my specialty to ensure the clinic schedule and daily operations ran smoothly. Additionally, phone coverage, scheduling meetings, letter preparation, chart preparation, and additional duties as needed.

Global Health and Pain Management

Patient Scheduling Coordinator (09/02 – 12/04,

Demonstrated excellent customer service and patient management skills for daily check-in operations at the front desk. This included personal and financial data collection, data entry, verification, strict HIPAA adherence and cash handling. Regular collaboration with the physicians and medical assistants was my specialty to ensure the clinic schedule and daily operations ran smoothly. Additionally, phone coverage, scheduling meetings, letter preparation, chart preparation, and additional duties as needed.

AWARDS “Core Values” of Texas Children’s Hospital

SKILLS Physician and customer relations, medical terminology, patient screening, patient safety and comfort, physician relations. Windows 7, Microsoft Office 2010, proficient in Excel, PowerPoint, and Word. Data-entry, and 10-Key by Touch, records and database management. Typing 55+ WPM, high-volume scanning, EPIC, Athena, Next Gen, and various medical practice management software system

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