Customer Service Technician

Evan Wormsbacher

***** * ***** ** **********, MI 48167 248-***-**** *************@*****.***

SKILLS

●Critical thinking on difficult tasks and exceptional problem solving

●Familiar with MacOS and WindowsOS

●Experienced in HVAC equipment installation and repair and sales

●Computer proficient in Microsoft Word and Excel

●Mechanically inclined with a keen sense for attention to detail

●Strong customer service, communication skills, and negotiation skills

●Ability to build and maintain strong client relationships

●Strong organizational skills with the ability to maintain strong client relationships

●Experienced in installing, troubleshooting, and diagnosing computer components and software

WORK HISTORY

HVAC Sales Representative Absotemp Climate Control, Commerce, MI Decemeber. 2024 – present

●Identify and reach out to potential customers through cold calls, networking, and referrals.

●Present, promote, and sell products or services based on customer needs

●Build and maintain relationships with new and existing clients

●Negotiate pricing and contracts to close sales deals

●Meet or exceed sales targets and quotas \

●Provide excellent customer service and handle inquiries or complaints

HVAC Installer, Motor City Heating and Cooling, Livonia, Mi September. 2023 – November 2024

●Service and maintain commercial forced air systems

●Helped with the Installation of commercial and residential forced air systems

HVAC Service Technician, Sharon’s, Westland, Mi June. 2022 – September 2023

●Trouble and Diagnose problems/ errors in heating and cooling systems.

●Service residential forced air systems

●Service and maintain commercial refrigeration and cooling

●Service and maintain commercial forced air systems

●Helped with the Installation of commercial and residential forced air systems

HVAC Service Technician, Rightemp, Commerce, Mi Feb. 2022 – May. 2022

●Assist with the installation of commercial chillers and cooling systems

●Maintain and upkeep forced air systems in residential setting and commercial setting

●Install forced air systems in residential and commercial setting

HVAC Service Technician, Capitol Supply, Romulus, Mi Aug. 2021- Jan 2022

●Install forced air systems in manufactured homes

●Install Water heating systems in manufactured homes

●Involved in inventory management

HVAC Apprentice, Dan Wood, Novi, MI Apr. 2021 – Jul. 2021

●Install forced air systems in residential properties

●Assist Senior Technician with the repair and preventative maintenance of heating and cooling systems

●Handle shipping and receiving of inventory

●Label and organize parts in the warehouse

●Pick up orders from supply companies

●Adhere to all health and safety standards of the company

HVAC Helper, Rightemp, Commerce, MI Nov. 2020-Mar. 2021

●Trained with HVAC Technician on the installation of commercials chillers and cooling systems

●Serviced residential and commercial heating and cooling systems

Carpet Cleaner, 7-11 Carpet Cleaning, Canton, MI Dec.2018-Oct. 2020

●Supervised a team of carpet cleaners on job sites to ensure quality and completion of the job

●Thoroughly cleaned and sanitized carpets/ hard surface floors

EDUCATION

Lawrence Tech Cybersecurity bootcamp

I will be starting this bootcamp on February 10th. At the end of this program I will be Acquiring CompTIA Security+.

U of M Nexus Cybersecurity bootcamp July 2022 – June 2023

Will be attending the Nexus program at U of M. It teaches the fundamentals of cybersecurity, offers 7 different certifications within the extended program ( LPI Linux Essentials, AWS Certified Cloud Practitioner, CompTIA Network+, Ec-Council C ND- Certified Network Defender, CompTIA Security+, Ec-Council C SA – Certified Soc Analyst, Ec-Council C EH – Certified Ethical Hacker, (ISC)2 SSCP – Systems Security Certified Practioner)

Northwestern Technological Institute, Southfield, MI July 2020-July 2021

Climate Control Technology Certificate

The Climate Control Technology Program combines fundamentals, theory, and hands-on application in all areas of residential, light commercial HVAC-R and property maintenance. The program courses focus on the following:

Electrical Theory & Application

Installation

Heating

Hydronic Heat Systems

Air Conditioning

Heat Pumps

Refrigeration

Property Maintenance

Troubleshooting

Career Development

Albion College, Albion, MI Aug. 2015-Aug. 2017

Major: Liberal Arts

CERTIFICATIONS AND LICENSES

●EPA 609 Auto Air Certification

●R-410A Certification

●TracPipe Certification

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