Customer Service Medical Assistant

Tonya Brown

Clayton, AL 334-***-**** ******@*****.***

Clinical Medical Assistant student expected to graduate by February 2025 with 29+ years of professional experience in management, medical coding, and customer service. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Effective communicator, Strong leadership, and Detail-oriented

PROFESSIONAL EXPERIENCE

Medical Center Barbour Eufaula, AL Feb, 2014 - CURRENT Monitor Technician, Patient Care Assistant

● Monitored patient vital signs using electronic equipment

● Assisted patients with daily living activities and personal care

● Documented patient status and reported abnormalities to nursing staff

● Ensured patient comfort and safety throughout hospital stay Medical Center Barbour Eufaula, AL Jun, 2000 - Feb, 2009 Patient Care Assistant, Monitor Technician

● Provided essential care to patients and monitored health conditions

● Operated medical monitoring equipment and updated patient records

● Supported nursing staff with the implementation of care plans

● Maintained cleanliness and hygiene in patient areas Walmart Eufaula, AL April, 1995 - December, 1998 Customer Service Manager, Cashier, Service Desk Associate

● Resolved customer issues and ensured a high level of service

● Managed cash transactions and maintained financial accuracy

● Trained new employees on customer service protocols

● Oversaw the returns and exchanges at the service desk EDUCATION/CERTIFICATIONS

Clinical Medical Assistant Stepful National HealthCareer Association 2025 High School Diploma Louisville High School Louisville, AL 1992 Diploma in Administrative / Secretary Stratford Career Institute St. Albans, VT 2008 Medical Billing and Coding Certificate Auburn University auburn, AL 2024 Certified Clinical Medical Assistant Stepful Detroit, MI 2025