Medical Office Customer Service

TB

TRACY BROOKS

**************@*****.*** +1-254-***-**** Harker Heights, US 76548

Adept at multitasking and leveraging medical office expertise, I significantly enhanced patient scheduling efficiency at Advent Health Family Medicine. Skilled in medical terminology and insurance verification, my proactive approach and excellent communication skills streamline operations and improve customer service, demonstrating a fast-learning ability and a commitment to excellence in both remote and in-person settings. Advent health family medicine

Copperas Cove, TX

Remote Medical Office

Assistant/Receptionist

07/2021 - 12/2024

Answer the phone, schedule patients, fax scans, upload insurance, file documents, and manage the open and closed front office. Kohl's

Sales Associate

07/2020 - 07/2021

Sales associate.

Put out merchandise.

Help out customers.

Help unload the truck.

Norma C. O'Bannon High School Greenville, MS

Diploma

05/1999

Multitask

Data entry

Active listening, customer service

communication

scheduling

Desktop support

Summary

Experience

Education

Skills

Complaint resolution

Time management

fast learning

Problem escalation

conflict resolution

remote work tools

40 WPM

Microsoft Office Proficient

epic

Merchandising

Documentation review

Medical receptionist

Medical Office Experience

Insurance verification

Medical Scheduling

Medical terminology

HIPAA

Medical Records

Work Permit: Authorized to work in the US for any employer N/A

Assisted management with the training of [Number] new staff members. Updated and maintained company database to reflect current and accurate client records for more than

[Number] accounts.

Accomplished [improvement] through [actions].

Increased office productivity [Number]% by implementing numerous process improvements. Recognized by customers and [Job Title] for expedient and effective service. Earned "[Award]" in [Year].

Awarded "Employee of the Month" for delivering outstanding administrative support. Used Microsoft Excel to develop inventory tracking spreadsheets. N/a

English: Native language

English: C1

Advanced (C1)

Personal Information

Certifications

Accomplishments

Affiliations

Languages

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